KBDfans Anmeldelser 

Excellent service. I described my problem, offered support via chat, and in the end, they decided to ship me a new PCB as it had a faulty socket key.

Absolutely love the case that came in, was waiting for my switches when they got lost in transit, emailed backed and forth about it and they were super helpful got me a replacement same day, and if the lost package does arrive told me to keep, super amazing team, loving the effort will 100% be buying from KBDfans again.

Ordered a set of keycaps advertised as a "black base." When they arrived it became clear they were more of a gunmetal grey.

Customer service refused to provide any assistance. I was literally told "I'm sorry, I don't know what kind of black you mean by 'black'." Wild. Don't buy from these folks.

Their customer service is on point and top notch.

I ordered Agar Barebone kit and received it on May 16th 2026. I opened the package and saw that it contained a box labelled "Agar". I thought everything was included and did not bother for two weeks until May 30th when I decided to assemble the keyboard. That is when I realized that i did not have the PCB or the plate.

I contacted their customer service on discord. Jennifer asked a few verification questions and asked for the package with the label (which I do not have anymore) or an unboxing video (which i did not take). Despite that, Jennifer and KBDFans is sending me all the remaining accessories for free and I only have to pay the shipping.

That kind of fast and amazing customer service is a rarity these days.

Just want to reiterate that I contacted them two weeks after I received the package, and did not have any clear evidence to prove that I did not receive the accessories, they still offered to make it right.

I will forever be a fan of KBDfans from this day on.

Absolutely excellent support.

In genere noi usiamo Trustpilot per rilasciare recensioni negative, come una sorta di dispetto per aver subito un trattamento, a proprio giudizio, insoddisfacente. Purtroppo questo avviene anche quando il consumatore ha torto ma pretende di avere ragione e in quel caso non si può fare nulla. Però possiamo fare qualcosa: anziché ricordarci di Trustpilot solo quando siamo insoddisfatti da un servizio, ricordiamocene anche quando ne siamo soddisfatti, come in questo caso.
L'estate scorsa acquistai per la prima volta da questo store, le aspettative erano alte per via del prezzo che pagai per il prodotto e vennero soddisfatte. Qualità dei materiali, accessori e strumenti curati nei minimi particolari. Sembrava di acquistare un prodotto da IKEA.
Soddisfatto dal loro shop, qualche giorno fa ho effettuato nuovamente un acquisto.
Cosa è successo? Sul sito, il giorno dopo il mio acquisto, il prezzo dell'articolo è passato da 65$ a 52$; mi sono sentito tra lo sfortunato e l'ingannato (stavo seguendo l'articolo da diverso tempo e proprio quando ho deciso di acquistarlo hanno abbassato il prezzo?).
Ho contattato il servizio clienti spiegandogli che avevo appena effettuato l'acquisto di un prodotto e il giorno dopo quel prodotto era sceso di prezzo e mi sentivo trattato ingiustamente. Non avevano nessun obbligo nei miei confronti, purtroppo il tempismo è stato cinico.
Stamattina ricevo una mail da parte del servizio clienti che mi dice (la traduco in italiano): "Salve. Abbiamo rimborsato la differenza, per favore controlli le mail. Grazie" e insieme a questa mail, nella casella di posta c'era anche quella di Paypal che mi informava di un rimborso parziale. Che altro aggiungere.. Sono stati impeccabili e stiamo parlando di uno store cinese, non per essere cattivo ma acquisto dalla Cina da oltre 10 anni e nella cultura cinese non esiste "il cliente ha sempre ragione", una volta acquistato, chi si è visto si è visto, sono pochissimi i venditori che prestano attenzione al cliente, KBD è uno di loro.
Mi riservo di complimentarmi ancora una volta con la loro onestà, professionalità e attenzione al cliente, una peculiarità più unica che rara purtroppo nel mondo dello shopping.

best company ever

I was genuinely surprised by how fast the delivery was. I ordered a Holy60 case and it arrived within 2 days with no damage at all. Great experience!

I had a great experience shopping with KBDfans. The quality of their products is consistently high, and it’s clear they pay attention to detail. Everything arrived well-packaged and exactly as described, which made the whole process smooth and stress-free.

Communication and order handling were solid, and overall the experience met my expectations. KBDfans is a reliable store with great products for keyboard enthusiasts, and I would definitely recommend them and order again in the future.

Really happy with my keyboard kit. It came a lot sooner than I expected and was very affordable for the quality provided. Also, the Typeplus x YIKB stabilisers are probably the best I've ever owned even though I haven't modded them at all. Shipping was also a lot cheaper than I expected! Overall, I'm very happy with my experience, and will definitely be buying from KBDFans again.

Purchased an Athena 1800 keyboard for my next build. The PCB sadly arrived damaged. But KBDFans’ customer service team not only sent me a new one for free, they tested the PCB before sending it and sent me a video of the test. That extra piece of mind meant a lot to me, given the shipping times from China to the US can get lengthy. New PCB arrived within a week, and the keyboard is now doing great!

I static shocked my custom keyboard about 6 months after building it since I live in a dry area during winter, which ended up completely frying the middle row of my pcb.
So I reached out to customer support and showed them the issue and they are sending out a free replacement pcb!
Super quick customer service, very kind and friendly and he knew what he was talking about.

I highly recommend this company, not just for their assistance but they also have really nice boards. Shoutout Jean in customer support for helping me

I had made a very stupid mistake and put in the wrong email address when I placed my order. I was worried I somehow screwed up this pretty expensive purchase, but Jean was very patient and helpful and made sure everything worked smoothly. Very responsive and helpful and informative, a lovely customer service interaction! Would reccomend KBDfans based on the quality of Jean's support.

Great customer support specifically from Jean via live chat. They helped me locate my order promptly. Very impressed by KBDfans customer support.

Jean from KBDfans is really helpful. He helps me solve basically all the questions I have for the keyboards I purchased.

Jennifer from Customer Support was able to help me with any issues / questions i have had. Really respectful and understanding.

I ordered a GT80 for $149 USD including shipping. Because the shipping cost wasn’t declared on the customs documents, DHL applied the highest rate, increasing the total to €179.

This meant paying around 50% extra on top of the actual item value of $126 USD, including nearly €60 in tax and handling fees.

Additionally, some essential parts were missing and had to be resent. Due to incorrect declaration, I incurred almost €30 in extra charges for parts worth just $5 USD, which should have been delivered free as “free replacement / no commercial value.”

Altogether, the additional costs could have nearly paid for a second case. After a PayPal dispute, the overpaid fees were refunded — but I would not repeat this experience.

Couple things:
I was nervous about ordering from China for all the normal reasons sending hundreds of dollars to another country can be stressful. My purchase shipped very quickly and I got updates as soon as it cleared customs. Super easy.
Second - I made a mistake on my order and realized I missed something critical. I figured I was basically sol but I tried customer service and immediately got a response with a solution to my problem. Jean was very helpful and responsive! Looking forward to my next order. Thanks, KBD Fans customer service.

An absolute pleasure to work with, as a newcomer I ran into a few issues with software flashing and they were fast easy to work with and friendly. I can't recommend them enough

People complaining about the import tax should've expected as such as with any product imported from elsewhere.

Even including the tax the value for money is incredible - I was provided with any necessary accessories to customise my keyboard however I liked, all the keycaps, spare switches, spare backplates and more. Not only that, but the build quality is phenomenal, all complemented by good customer service and an active live chat.

Second time returning and not disappointed. Will be back again!