Lack of Updates and Strategy for Our Property Sale
I’ve been with Kaytons for around 3 months to sell my property. While there was an encouraging push at the start, this unfortunately slowed down quite quickly. Our original sales rep left without us being informed, and the new contact takes days to respond to our messages.
We’ve asked several times for updates on interest, including how many views the property has had on Zoopla and Rightmove, but have not received any answers. When we’ve enquired about their selling strategy, the main suggestion has been to reduce the price, which feels quite limited.
Additionally, the property photos were changed and rearranged without our approval - at one stage, the main image was simply a generic building photo, which we don’t feel represented the property well.
Overall, we’ve felt poorly treated and, at times, made to feel as though our business isn’t valued or even wanted. Even after sharing these concerns, we haven’t seen no improvement.
I hope this feedback helps them review their approach, but based on my experience, I personally wouldn’t use them again.
30. juli 2025
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