Usan un tracker genérico que no confirma la existencia del pedido siquiera, lleva casi dos meses en tránsito y me he comunicado múltiples veces con el comercio, entregandome cada vez únicamente el núm... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
sui prodotti è visibile il logo paypal per pagare ma poi non è possibile e bisogna mettere i dati della carta di credito, esiste un sito clone vogany.com , le informazioni legali non sono conformi... Vis mer
Selskapet har svart
This are the worse 85$ spent in my life, dirt, they took around 2 month to deliver, secondly, I ordered a dress that looked gorgeous on the pic, but it arrived like a Halloween custom, others than tha... Vis mer
HORRIBLE - I ordered 2 dresses and they were nothing like the photos, poor quality, way too big and not even the same shape. Also, did not arrive on time (probably 7 days late). You should definitely... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Katimy.com is an online boutique specializing in elegant, high-quality clothing for women. We pride ourselves on offering a diverse collection of fashionable, stylish, and unique designs to suit every occasion—from casual outings to special events. Our mission is to empower women with beautiful, well-crafted garments that highlight their individuality and confidence. At Katimy.com, customer satisfaction is our top priority, with fast shipping, secure payment options, and exceptional customer service to ensure a seamless shopping experience. Shop with us today!
Kontaktopplysninger
Frankrike
- contact@katimy.com
- katimy.com
1,4
Dårlig
73 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Très déçue
Très déçue, un article commandé (pantalon) de mauvaise qualité, une livraison très longue. Un SAV non satisfaisant. Sachez qu'on peut retourner un article, mais à nos frais. Je ne recommanderai sûrement pas sur ce site.
22. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Bonjour Zoé,
Nous sommes désolés d'apprendre que votre expérience avec Katimy n'a pas été à la hauteur de vos attentes. Nous nous efforçons de garantir la satisfaction de nos clients et nous prenons vos commentaires très au sérieux.
Nous vous invitons à contacter notre service client à l'adresse contact@katimy.com afin que nous puissions examiner votre situation plus en détail et trouver une solution appropriée.
Merci pour votre retour et pour votre patience. Nous espérons pouvoir améliorer votre opinion de notre boutique.
Cordialement,
L'équipe Katimy
Rassurée et un peu déçue à la fois
J’avais TRÈS peur en commandant que ce site qui a l’air tout sauf fiable (me demander pas pourquoi j’ai quand même essayé). Donc voici mon avis au final :
- colis reçu : à savoir que j’ai pris l’assurance colis. Je n’étais déjà pas sûre de le recevoir pour du vrai
- temps de livraison : vachement en retard comparé à ce qui a été dit. Je l’avais commandé pour un mariage qui arrivait 2 semaines et demi après et je n’ai pas reçu la robe à temps 🤡 15 jours de livraison au lieu de 5-7 dit à la base
- qualité : la robe n’est pas de qualité incroyable, je trouve que pour 30€ ça fait l’affaire. Je suis tout de même un peu déçue du rendu, surtout de dos qui n’est pas très beau. Avec une veste ça passe.
- service client : j’ai envoyé un mail suite à mon inquiétude en voyant sur les sites de tracking colis une livraison estimée a près de 25 jours en transit. On m’a répondu le lendemain de manière très correcte et précise. Rien à redire la dessus !
Je pense que le site est « fiable » si vous prévenez l’assurance colis.
Je suis cependant déçue de ne pas voir un site plus présent sur les réseaux, des avis client sur le site qui sonnent réels,… tout cela ne donne pas du tout confiance à la base. Katimy se tire une balle dans le pied de la sorte.
Je ne sais pas si j’envisagerai de commander à nouveau, je penche plutôt vers le non, mais à voir.
7. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Bonjour Valentine,
Merci beaucoup pour votre retour détaillé ! Nous sommes sincèrement désolés d'apprendre que la robe n'est pas arrivée à temps pour votre mariage et que la qualité n'a pas entièrement répondu à vos attentes.
Nous comprenons l'importance d'une livraison ponctuelle, surtout pour des occasions spéciales. Nous allons remonter l'information afin d'améliorer nos délais et de garantir que cela ne se reproduise plus. Concernant la qualité, nous travaillons constamment à améliorer nos produits pour offrir le meilleur rapport qualité-prix.
Nous sommes heureux de savoir que notre service client a pu répondre à vos questions de manière satisfaisante. Votre remarque sur notre présence en ligne est également très précieuse, et nous prendrons en compte vos suggestions pour renforcer la transparence et la confiance.
Si vous avez d'autres questions ou souhaitez discuter davantage de votre expérience, n'hésitez pas à nous contacter à contact@katimy.com.
Merci encore pour votre patience et votre honnêteté.
Cordialement,
L'équipe Katimy
Katimy generously refunded part of my…
Katimy generously refunded part of my order because the size of my clothes didn't fit.
Thank you for the smooth communication!
7. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hello,
Thank you so much for your positive feedback! We're glad to hear that you were satisfied with the communication and the partial refund for the sizing issue.
If you have any further questions or need assistance in the future, feel free to contact us at contact@katimy.com. We're here to help!
Best regards,
The Katimy Team
Very poor
Very bad quality, suspect false advertising and I don’t believe the reviews on their website are from real customers. This fake crap is taking over the world.
8. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hello Lisa,
We’re sorry to hear that your experience with Katimy didn’t meet your expectations. Please know that we take your feedback seriously, and we can assure you that all of our customer reviews are genuine.
If you encountered any issues with the quality of your order, please don’t hesitate to reach out to our customer service at contact@katimy.com with your order number, and we’ll do our best to resolve the situation.
Thank you for your feedback.
Best regards,
The Katimy Team
The dress is horrible
The dress is horrible. The quality of an inexpensive Halloween costume. Color not as described. Do not order from this site.
2. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hello Debra,
We’re sorry to hear that the dress didn’t meet your expectations in terms of quality and color. This is certainly not the experience we want for our customers.
Please reach out to us at contact@katimy.com with your order number, and we’ll do our best to assist you and find a suitable solution.
Thank you for your feedback.
Best regards,
The Katimy Team
After two months of waiting for the…
After two months of waiting for the dress I neither received the product nor a refund. the customer department as below someone has already described with an artificially generated photo and probably a name does not respond to my requests. ignores my inquiries and does not give me answers.
29. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hello Gabriela,
We sincerely apologize for the delay and lack of response from our customer service team. This is not the experience we aim to provide. Please contact us again at contact@katimy.com with your order number, and we will prioritize resolving your issue, whether it’s a refund or assistance with your order.
We appreciate your patience and will ensure this matter is addressed promptly.
Best regards,
The Katimy Team
Worst ever.
Worst ever.
The dress came but didnt fit so I sent back.
No money back!!
23. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hello Karin,
We’re truly sorry to hear about your experience. If you’ve returned the dress and haven’t received your refund yet, please contact us at contact@katimy.com with your order number and return details. We’ll look into the issue and ensure you receive your refund as soon as possible.
Thank you for your patience, and we apologize for the inconvenience.
Best regards,
The Katimy Team
DONT WASTE YOUR MONEY
DONT WASTE YOUR MONEY. I used the Norwegian version of katimy and they sent me defective products. They also use images from legit brands like AYM and send you low quality and defective versions. Given the other reviews here I will not waste my time trying to get my money back.
22. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hello Benedikte,
We’re very sorry to hear about your experience with us. This is certainly not the standard we strive for at Katimy. We take all feedback seriously, especially regarding product quality and customer satisfaction.
If you change your mind and would like to discuss this further or pursue a refund, please reach out to us at contact@katimy.com with your order details. We want to ensure that your concerns are addressed.
Thank you for sharing your feedback.
Best regards,
The Katimy Team
SCAM
SCAM! I ordered a dress still haven’t received and the card I put it on recently got a bunch of fraud charges! Can’t help but think it’s related. BEWARE!
17. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hello Britt,
We’re truly sorry to hear about the issues you’ve experienced, and we take your concerns very seriously. It’s important to us that our customers feel safe and secure when shopping with us.
If you have not received your dress, please contact us at contact@katimy.com with your order details so we can investigate this matter further. We want to ensure that we resolve this situation for you.
Thank you for bringing this to our attention.
Best regards,
The Katimy Team
Do not trust this company
Do not trust this company. Bought dresses that do not fit me because I am too tall for them. Jumpsuit cannot fit over my shoulders.
Will only refund me 15% of my cost.
Garbage! Scam!
Do not buy
13. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hello Bess,
We’re sorry to hear that your experience with our dresses has been disappointing. We understand how frustrating it can be when items don’t fit as expected.
Regarding the refund, we strive to be transparent in our policies, but we also want to ensure that you feel supported. Please reach out to us at contact@katimy.com with your order details so we can further assist you in resolving this issue.
Thank you for your feedback, and we appreciate your patience.
Best regards,
The Katimy Team
Got a refund and got to keep the dress
I ordered the blue floral corset dress, and it looked a lot cheaper and not really like the images I saw online. It said on their website that they did returns when I ordered it, but when I asked they said they didn't. My option was to either exchange it for something else and ship the dress to an address in France. I said I didn't want that as their website said they did returns - after a bit of back and forth, I received a refund in full.
The reason for 4* is because their customer service was very good, although clearly using fake images of themselves in their email signature, and the language used was clearly google translate.
8. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hey Caitlin,
Thank you for sharing your experience with us. We’re glad to hear that our customer service team was able to assist you effectively, and we apologize for any confusion regarding our return policy. We strive to provide accurate information, and your feedback is invaluable in helping us improve.
We appreciate your understanding and patience during the process. If you have any further questions or concerns, please don’t hesitate to reach out to us at contact@katimy.com.
Thank you again for your feedback!
Best regards,
The Katimy Team
Product didn't fit at all like the…
Product didn't fit at all like the advertising pic so wanted to return straight away. Stupidly ordered the next size up thinking it would fit better but even worse. This was back in June and having emailed their customer services every week since have heard nothing. So 14 days Return policy has elapsed and I'm stuck with 2 x £65 jumpsuits! SCAM
30. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hi Lizzie,
We’re truly sorry to hear about your experience and the frustration it has caused you. This is not the level of service we aim to provide, and we understand how disappointing it must be to feel stuck with items that don’t fit.
Please reach out to us at contact@katimy.com with your order details. We want to investigate this matter further and find a resolution for you, even if the return window has passed.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
The Katimy Team
Robes jamais reçues
J’ai commandé deux robes que je n’ai jamais reçues: impossible de les joindre par téléphone. J’ai envoyé un mail : il m’a été répondu que la livraison avait été faite dans ma boîte aux lettres, ce qui n’est pas le cas. J’ai perdu 80€: je suis dégoûtée!
17. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Bonjour Marie-Christine,
Nous sommes vraiment désolés d'apprendre que vous n'avez pas reçu vos robes et que vous avez rencontré des difficultés pour nous contacter. Cela ne correspond pas du tout à notre standard de service.
Pourriez-vous s'il vous plaît nous contacter à contact@katimy.com avec votre numéro de commande ? Nous souhaitons examiner votre situation de plus près et trouver une solution pour vous, que ce soit un remboursement ou une autre assistance.
Merci pour votre patience et encore désolés pour la gêne occasionnée.
Cordialement,
L'équipe Katimy
SCAM DO NOT ORDER
Reviews below are correct. I wish I had seen them before I ordered. I decided to return the product, spend the money to ship it back to France only to have it returned as the address doesn’t exist. The product was absolutely garbage (sleeves were noticeably a different length) and they sent me a different colour than I ordered. I sent the pictures to customer service. They offered a small credit to keep the product instead of recognizing the errors and faulty product. Absolutely a SCAM. DO NOT ORDER.
26. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hi Kerri,
We apologize for the experience you’ve had with your order. It’s unacceptable that you received a faulty product and encountered issues with the return process. We take these matters very seriously.
Please reach out to us at contact@katimy.com with your order details and the pictures you mentioned. We want to ensure your concerns are addressed properly, and we’ll work to resolve this situation for you.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
The Katimy Team
À l’écoute du client s’il y a problème…
À l’écoute du client s’il y a problème de livraison. Équipe attentive, je recommande ce site
19. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Bonjour Oliver,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que notre équipe a su être attentive et réactive concernant vos problèmes de livraison. Votre recommandation nous touche beaucoup, et nous restons à votre disposition pour toute assistance future.
Cordialement,
L'équipe Katimy
Service nul
Service nul, qualité nul, service nul, this my bad experience
7. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Bonjour Hanene,
Nous sommes vraiment désolés d'apprendre que votre expérience n'a pas été satisfaisante. Ce n'est pas le niveau de qualité de service que nous souhaitons offrir à nos clients. Votre retour est très important pour nous, et nous aimerions comprendre davantage ce qui s'est mal passé.
Si vous souhaitez discuter de votre situation, n'hésitez pas à nous contacter à contact@katimy.com. Nous aimerions avoir l'opportunité de rectifier les choses.
Merci pour votre retour.
Cordialement,
L'équipe Katimy
A fuir!!
Je n’ai pas reçu la bonne couleur et c’est un produit de mauvaise qualité, rien à voir avec la photo sur le site. Le service client refuse de payer les frais de retour. A fuir!!!
11. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Bonjour,
Nous regrettons d'apprendre que vous avez rencontré des problèmes avec votre commande, notamment concernant la couleur et la qualité du produit. Ce n’est pas l’expérience que nous souhaitons offrir à nos clients.
Concernant les frais de retour, nous comprenons que cela puisse être frustrant. Nous vous invitons à nous contacter à contact@katimy.com en incluant votre numéro de commande, afin que nous puissions discuter de votre situation et chercher une solution ensemble.
Merci pour votre retour, qui nous aide à nous améliorer.
Cordialement,
L'équipe Katimy
Garbage product - Fake Reviews
This company and their products are garbage. The dress I ordered has a plastic underlining that is completely horrible and unwearable. I bought this based on thousands of 5 star reviews that they have which I quickly learned that are all fake. You cannot search or read any of them. If you want a return they will ask you to pay for shipping to France. This product didn’t even come from France. Alternatively they will offer a 15% credit and allow you to keep the product. Their clothes are not even good to wash your car with. Scam company - stay away!
30. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hi Demma,
We’re truly sorry to hear about your experience and the issues you faced with your order. It’s disappointing to learn that the product did not meet your expectations, and we take your concerns about the reviews very seriously.
Regarding the return process, we understand how frustrating it can be to incur shipping costs, especially when the product isn’t satisfactory. Please contact us at contact@katimy.com with your order details, and we will do our best to address your concerns and find a suitable resolution.
Thank you for your feedback, and we appreciate your patience as we work to improve.
Best regards,
The Katimy Team
Horrible Product
Horrible hair product and you can not return. Do not buy from them unless you want to lose your money.
18. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Hello Donna,
We sincerely apologize for your dissatisfaction with the hair product and the difficulties you encountered regarding returns. Your feedback is valuable to us, and we aim to ensure that our customers have a positive experience.
If you’d like to share more details about your situation, please contact us at contact@katimy.com with your order information. We would like to better understand your concerns and see how we can assist you.
Thank you for taking the time to provide your feedback.
Best regards,
The Katimy Team
Articles de qualité & SAV réactif
J'ai commandé le 29 mai et immédiatement contacté le sav car je m'étais trompé de taille. Rectifié en 2 heures, avant l'envoi.
Livraison un peu plus longue que prévue (mais je pense que c'était du à la poste). En revanche l'article correspond bien a ce que j'avais demandé, avec la correction de la part du SAV.
29. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Katimy
Bonjour Fred,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que notre service client a pu corriger rapidement votre erreur de taille et que l'article correspond à vos attentes.
Nous nous excusons pour le léger retard de livraison, qui peut effectivement être dû à des problèmes de transport. Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter.
Nous espérons vous revoir bientôt sur notre site !
Cordialement,
L'équipe Katimy
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.