Kate Minimalist Anmeldelser 

I wanted a Le Creuset coffee press in the Marseille color. I have a tea kettle in the Marseille and wanted the coffee press to match. This color is no longer made, so I needed to find one on ebay, Etsy, etc. I found one in Marseille at Kate-Minimalist for $265. Here is what happened: What I received was Teal NOT Marseille. It even has a sticker on the bottom that says 'Teal'. They misrepresented the product. I could have purchased a Teal one on ebay for $150, $115 LESS!! OK this is the kicker. Kate-Minimalist is located in British Columbia, but the shipment came from Wilmington, Delaware!! So I'm thinking they NEVER had one in stock. It took 3 weeks for the shipment to arrive. WHY?? Because, I believe they went onto ebay, and couldn't find one in Marseille, so they ordered one in Teal and had it shipped directly to me. This is why it took 3 weeks for the shipment to arrive. So now I have mismatched colors. I could have done this on my own and saved $115. This company has deceptive business practices.

I ordered a 24 pack of Liquid Remedy sugar free Kombucha from Kate Minimalist.
I received a tattered box of 13 individual cans; with several dented. I reached out & sent a picture of my product, stating that I was missing 11 cans. I was told “according to our shipping team, the quanity sent was a pack of 24”.
I will NEVER use this company again!!

SL

Stupidity.... i should have looked at reviews.. i too.. ordered/received/item wasn't what i thought/haven't used the item/have emailed them no less than three times/IG messaged them no less that three times/called and left two messages.. no response other an we cant cancel your order..i am not trying to cancel the order, i have the order and want to send it back for refund... Terrible company.. doesn't even deserve any stars.. you had to select a star to be able to post this.. BEWARE.

I see charges on my card and I know that I didn't order anything that costs $154 from this dubious website. I am also noticing that many of these companies are overseas and they make charges to credit cards without providing a product of value. It is enraging because the banks only care if the transaction is fraudulent and they don't consider it fraudulent if the merchant intentionally misleads the customer or misrepresents their product.

Need to return no call back or email no answer

Disappointed with Kate Minimalist Shop. They denied my cancellation request. Order placed weeks ago with no shipment, no tracking, and no proactive communication. Buyers deserve transparency and accountability. Additionally, they refused to cancel my order. I still haven't received the item.

I have been waiting for 2 months for an order I placed with this company and nothing has been sent. I just emailed them requesting a refund. After reading similar reviews, I won't expect a refund from them. I should have researched this company before ordering.

This company had great reviews on Shop app. However, a month has past and a Christmas present for my child is still not shipped. I am not getting anywhere with the company. If the items come after Christmas, I have to explain to my child why Santa Claus delivered presents after Christmas. In the meantime, these items sold out soon after I ordered them. So I was not able to find them anywhere else. Very disappointed. DO NOT BUY FROM THIS COMPANY!

This company has helped me gained my health back with the use of their supplements,I will keep buying from you.

I ordered an item on October 23 and by December 17 it had still not been shipped. This was in spite of many inquiry emails, their reassurance, a small discount for being late, and lots of patience on my part. I cannot recommend this company since they cannot deliver on their promise. This was even after the shipping label had been created. After 10 days waiting for the item to ship, several emails, and nothing happening, I canceled the order. If you are buying something you need, do not order it here. It will likely never arrive.

Kate minimalist has helped me fight against itches on my skin through their amazing products,weldone !!

Ordered a gift on December 10 for Christmas. Never shipped and when I asked about it they said they would do their best. A few days later my order was canceled and then they increased the price on their site, to about 1.5x what they were charging me.

Fraud! I ordered over $300 worth of products in Sep 2024 and they never delivered. They told me for 6 months that it was on back order. When I asked them for a refund, they stopped responding. I tried calling them and their number was disconnected. My credit card company said they wouldn't refund me either because it was over their 30 day claim period. It's absurd that this company still emails advertisement to me.

Any potential customer should think twice before ordering from Kate Minimalist. My experience has been disappointing on multiple levels. Shipping times are excessively long, and when I reached out for an update, I received an unhelpful and dismissive response from their customer service team. Rather than offering support, they simply referred me to their shipping policy.

I requested to cancel my order and receive a refund since no estimated delivery date was provided. After that, communication stopped entirely — I’ve been ignored ever since. It’s unfortunate to see this kind of service from a company that promotes itself as customer-focused. Hopefully, management takes notice and makes changes, because this experience was enough to ensure I won’t be shopping here again. Thanks Kyle (Kate Minimalist Customer Support) You have officially made this company look like garbage.

When I ordered an knee brace I did not see a clear size selection. I should have called them? Also, the first attempt at paying did not go thru so used a different method. The order comes and it is a triple XXX large. I went on line immediately and was told the size was printed on the order. I went back and looked and in very small print it was but never was I asked what size wanted. They refused to accept a return. Then a couple of weeks later I get another brace the same size and was charged for that also. They would not accept a return for that either. These braces are so large that I will unlikely ever use them. I think they were in their stock and wanted to dump them on someone. Very bad business! 1st and last with them.

Their robot said I could make a return but Kyle said I could not. When the robot said the return was approved something went wrong with the return label and you have to have one to make a return. It has to be unopened and reason accepted like medical reasons. I emailed and filled out the on line form, called and left messages but no one calls you back. The robot said to ask for a ‘manual’ return label to to be sent to you so I emailed
accordingly and no one has sent me
the return label and you can’t make a return without it! Hate that I jumped on the return approval before even receiving the order but they should have gotten back to me and Kyle should say what the official web site says and that is returns are accepted in 30 days if unopened and in the original condition.

DO NOT CONDUCT BUSINESS WITH THIS FRAUD. I ordered a gift for my grandchild. When it finally arrived, it was a cheap piece of garbage. I sent in my email explaining that it was unopened but, I am not satisfied with the size and quality of the product. This occurred on the same day of receipt of the toy. The return policy clearly states that if you are not satisfied and respond within 30 days that you can get a refund. They turned it down. I filed a dispute with my credit card company, I will file with the BBB and I will post the truth on every single social media platform. Frauds like this should not be allowed to be in business. It’s not the money, it’s the principle.

I placed an order last December 2024. When I inquired on 1/4/25, I was told it was still awaiting shipment. On 3/10/25 they issued me a 10% refund for my continuing to wait. On 8/21/25 I called and requested an update - no response. On 9/3/25 I requested a refund via email of the remaining amount - no response. 2nd email request for refund on 9/9/26 - no response. On 9/17/25 I left another voicemail - no response. On 10/2/25 I left another voicemail and email - no response. On 10/8/25 I left another voicemail and email and filed with the BBB.
NOT RECOMMENDED TO DO BUSINESS WITH

I ordered a product from KM because they were the only company that had it. It was over priced, but they said they had what i wanted. When I received the item, it was the wrong item. I tried for weeks to get someone to contact me. The only response to my emails were from someone named Kyle, who told me I had an "updated" product. That was a untrue, but that's the only response I could get from them. I had to challenge the charge with my credit card company and I received and email. Even challenging the charge with KM, they never called me. WORTHLESS!

A quick price comparison in three categories shows that kateminimalist typically charges four to eight times more than just about any other site. For example, a KitchenAid Slotted Nylon Spoon is ~$35; the identical item typically sells for ~$8 everywhere else. A bottle of herbal supplement for dogs is $142 on their site, and $40 on the manufacturer’s site.

Astoundingly overpriced items coupled with reported fulfillment, customer service, and business integrity failures suggest wise shoppers should go elsewhere.

Shoppers would do well to do even minimal price research before buying from this site.