I bought a pair of boots but they were too small, so i thought id have no problem returing them, in the meantime i ordered a bigger size. Its completely impossible to return anything nor to get assist... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
recently purchased a pair of shoes from Karl Lagerfeld online, and my experience has been very disappointing. After wearing them, they caused severe discomfort around my left toe. The pressure... Vis mer
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Hice 2 entrevistas hace más de un año y recién hoy me llega un mensaje diciendo que la posición ha sido cubierta, jajajajajajajaja Por no hablar de que la Store Manager que me hizo la entrevista pa... Vis mer
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Comprei um blusao de penas preto comprido. Na primeira vez que o visto o fecho eclair estragou-se. Nunca isto me tinha acontecido. Pessima qualidade. Obrigada pela resposta. Mas estamos em março p... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Shop Karl Lagerfeld for designer handbags, watches, shoes, clothing and more, and discover the latest news from the World of Karl.
Kontaktopplysninger
Herengracht 182, 1016 BR, Amsterdam, Nederland
- karl.com
1,4
Dårlig
502 anmeldelser
Har svart på 97 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Impossible to return anything
I bought a pair of boots but they were too small, so i thought id have no problem returing them, in the meantime i ordered a bigger size. Its completely impossible to return anything nor to get assistance from them.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Fiona,
Thank you for reaching out to us. We are truly sorry to hear that the nearest drop-off points are far from your location, and we understand how inconvenient this must be for you.
Please note that the list of GLS locations is managed entirely by the courier, and unfortunately we are not able to modify it or arrange alternative points ourselves. Only GLS can provide assistance regarding their network.
We sincerely regret the frustration this has caused and hope that, despite this experience, we may have the opportunity to serve you smoothly in the future. Should you have any other questions or need guidance, our team remains at your disposal.
Kind regards,
Team Karl
IKON NFT KAPRI KUSHION TRAINERS
recently purchased a pair of shoes from Karl Lagerfeld online, and my experience has been very disappointing.
After wearing them, they caused severe discomfort around my left toe. The pressure from the shoes has led to strong pain in the bone, making it very difficult to walk comfortably.
This is extremely concerning, as I did not expect a product from Karl Lagerfeld to cause this level of pain after such minimal use.
Due to this experience, I cannot recommend these shoes. Comfort and basic wearability should be a priority for a brand of this level.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Xheni,
Thank you for sharing your feedback.
We are truly sorry to hear about the discomfort you experienced while wearing your shoes, as this is not the level of experience we aim to provide.
Please note that comfort can vary depending on individual fit and usage; however, we understand your concern and take this type of feedback very seriously.
If you believe this may be related to a quality issue, we would be more than happy to look into this for you.
Our Customer Service team remains at your full disposal should you wish to share additional details or photos of the item.
Each case is carefully reviewed in order to assess the situation and provide the most appropriate support.
Thank you again for bringing this to our attention. Your feedback is invaluable in helping us continuously improve our products and overall customer experience.
Kind regards,
TeamKarl
Warning ⚠️
Warning ⚠️
Do not use or buy from this company online ‼️‼️‼️
They will send you the wrong product, you will have to send back at your own cost.
Then they will scam you with lies about not receiving product back.
Over 15 emails back and forth, complete refusal to return refund, despite sending proof.
Product is cheap and nasty.
If you buy from these, be prepared to be ripped off or receive cheap and nasty products.
Completely different from what is in the stores.
They refuse to call you and will hang up on you, when you call.
Staff are rude and unhelpful.
You have been warned ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️
Do not Buy!!
I have shared this to every social media, fashion outlet, platform possible.
They say there is no bad publicity, well when sales drop and online business collapses, they will find out the hard way‼️‼️‼️‼️‼️‼️‼️‼️‼️you have been warned ☢️☢️⛔️⛔️⚠️⚠️⚠️⚠️⚠️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️☢️☢️☢️☢️☢️☢️☢️
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Stuart,
Thank you for sharing your feedback. We are very sorry to read about your experience and understand how frustrating this situation must have been.
We would like to clarify that, in order to ensure a fair process for all customers, refunds can only be issued once returned items are received and verified at our warehouse.
In cases where a return is reported but not registered as received, an investigation is carried out with the carrier based on tracking data and proof of delivery.
These verification steps are in place to protect both our customers and our company, as they help ensure that each case is handled accurately and securely.
All information shared with customers is based on the details and documentation provided by the shipping carrier.
We regret to hear your perception of our products and service, as this does not reflect the standards we aim to provide.
Should you wish to discuss your case further, our Customer Care team remains available to review your situation in detail.
Kind regards,
TeamKARL
Hice 2 entrevistas hace más de un año y…
Hice 2 entrevistas hace más de un año y recién hoy me llega un mensaje diciendo que la posición ha sido cubierta, jajajajajajajaja
Por no hablar de que la Store Manager que me hizo la entrevista para una posición de Assistant Store manager (o sea, por debajo suyo) no tenía ni un cuarto de la experiencia y el nivel de buenos modales e idiomas que tengo.
Una vergüenza!!
20. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Estimado Juan Ignacio,
Gracias por compartir su comentario.
Sin embargo, Trustpilot es una plataforma destinada principalmente a reseñas sobre la experiencia de compra de nuestros clientes. Para cualquier consulta relacionada con procesos de selección o oportunidades laborales, le recomendamos ponerse en contacto directamente con el equipo de Recursos Humanos a través de nuestros canales oficiales de carrera.
Atentamente,
TeamKARL
I ordered a thing from them that didn't…
I ordered a thing from them that didn't fit my girlfriend, I decided to make a refund, more than 21 days have passed since the return, the money has not been returned. In response, they tell me that the parcel is lost and we do our best to find it. So it's clearly not my problem that there were problems with delivery. For my part, I have done everything, but they continue to send me template answers with regrets and unsubscribes. Never buy anything from them. Avoid this shop. It's not worth it. If you don't like something and you want to return the parcel, then be sure that you will not get your money back and the parcel will be taken away.
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Roman,
Thank you for sharing your feedback. We are sorry to read about your experience and understand how frustrating it must be to wait for a resolution.
As previously communicated, an investigation has been opened with the courier as the returned parcel has not yet been registered as received at our warehouse. In such situations, we are required to wait for the outcome of the investigation in order to determine the status of the shipment and proceed with the appropriate resolution.
Please be assured that your case has been escalated and is being followed with priority. Our team will contact you as soon as we receive an update from the courier.
Kind regards,
TeamKARL
SCAMMERS
I wish I could give zero stars here.
SCAMMERS, not a legitimate site even though it really looks like it is. Blew money here that I will never get back :(
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Kerry,
We would like to reassure you that Karl Lagerfeld (www.karllagerfeld.com) and Karl Lagerfeld Paris (www.karllagerfeldparis.com) are authentic and fully legitimate brands.
Any other websites that may resemble ours are not authorized or affiliated with us, and we are unable to intervene or provide support regarding them.
We encourage vigilance and advise reporting any suspicious sites to protect yourself.
Our team remains at your disposal for any inquiries.
With kind regards,
TeamKarl
Months of delay, no resolution
I have been a loyal Karl Lagerfeld customer for years and expected premium quality and professional service. Instead, I have experienced months of delay and procedural deflection (30Nov25-10Feb26).
I reported clear defects in two items, a pair of jeans and a sweater, supported by detailed photos and available purchase documentation. Rather than assessing the defects, Customer Care repeatedly focused on asking me to match receipts to internal product numbers, something a consumer cannot reasonably reconstruct.
Despite multiple explanations and a request for senior review, the same question was repeated and my latest messages have gone unanswered.
At this point, the issue is no longer just product quality, but the unwillingness to properly review a legitimate complaint. For a premium brand, this handling is disappointing. I remain open to resolving this directly.
****
Update (25 March 2026):
Dear TeamKARL,
Following your reply on 11 March, I provided the requested additional information. Since then, there has been no further response or indication that the case is being reviewed.
At this stage, the issue appears to be a lack of follow-up rather than missing information. I would appreciate clear confirmation that this case is being actively handled, along with a concrete timeline for resolution.
Regards.
****
Update (17 April 2026):
Dear TeamKARL,
Thank you for your response.
I must strongly disagree with your conclusion that there is no valid proof of purchase. Over the past months (since November), I have provided multiple receipts, detailed photos, and extensive information, all shared via email and part of this case history.
At this point, the issue is not about receipts. The defects are clearly visible, and it is evident that these are Karl Lagerfeld products. It is also important to note that all receipts provided are from Karl Lagerfeld stores. As such, I would expect Karl Lagerfeld to be able to recognize and match its own product codes and transactions. This is not something a customer can reasonably be expected to do.
The continued focus on identifying a specific receipt, rather than assessing the defect and providing service, is both surprising and unacceptable. After months of communication, this approach feels procedural and dismissive instead of customer-focused.
I kindly ask you to:
Review the full case, including all emails and attachments shared since November
Use the information already provided to identify the relevant purchase(s), rather than shifting this responsibility to me
Assess the complaint based on the total information available
I expect confirmation that this case will now be properly reviewed and handled accordingly.
Kind regards,
Rebecca
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Rebecca,
Thank you for your continued correspondence.
After a thorough and final review of all information and documentation provided since the beginning of this case, we must confirm that we have not received a verifiable proof of purchase that can be clearly matched to the specific items reported.
As previously communicated, a valid and traceable proof of purchase is a necessary requirement to proceed with any product assessment. This is not specific to Karl Lagerfeld, but a standard requirement applied across the retail industry, as it allows verification of the transaction before any claim can be evaluated.
As this requirement has not been met, we are unfortunately unable to proceed further with the assessment of your request.
Please note that, in the absence of new and verifiable documentation clearly linking the items to a specific purchase, this matter is now considered closed.
Kind regards,
TeamKarl
Worsy experience with Karl LAGERFELD
I had worst experience ever with Karl Lagerfeld. Bought an expensive swimsuit, Fedex delivery driver left the package in front of our frint door, literally in the middle of the road as we have no gates or driveway. When i got home later that day the parcel went missing. Contacted customer service, took a month to communicate with them and finally they said that the parcel was delivered safely and no refund is issued this time. Will not buy wver again from this brand. A V O I D !!!
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Nick,
Thank you for sharing your feedback. We are sorry to read about your experience and understand how frustrating this situation must have been.
Following your report, an investigation was carried out with the courier. According to the information provided by the carrier, the parcel was delivered on the specified date and the delivery was confirmed at the address indicated in the order, with proof of delivery provided by the courier.
As the shipment was originally sent with the signature-required delivery option, but this was later changed to a delivery without signature at the customer’s request, the carrier was authorised to leave the parcel at the delivery address without obtaining a signature. For this reason, we are unfortunately unable to proceed with a refund.
We understand how disappointing it can be when a parcel cannot be located after delivery and we sincerely regret the inconvenience this situation may have caused. For future deliveries, we recommend selecting the signature-required delivery option when available, as this ensures that the parcel is handed over directly upon delivery.
Should you wish to discuss the matter further, our Customer Care team remains available to review your case and provide any additional information.
Kind regards,
TeamKARL
Inadmissible pour une marque de ce niveau
Expérience profondément décevante avec Karl Lagerfeld.
Commande de deux paires pour Noël (211,50 €).
L’une arrive défectueuse dès l’ouverture de la boîte : strass manquants sur un modèle dont c’est pourtant l’élément central. Pour une maison de cette envergure, laisser sortir un produit dans un tel état est incompréhensible.
Ensuite, des semaines de démarches :
mails à répétition, demandes déjà traitées redemandées, refus d’échange alors que le modèle était toujours en vente, propositions successives contradictoires… J’ai dû insister lourdement pour faire reconnaître une situation pourtant évidente.
Après retour du produit, j’ai enfin été remboursé — mais pas intégralement.
Il manque 11 € sur le montant payé.
Aucune explication préalable claire, aucune anticipation commerciale malgré un dossier long et éprouvant. Et aujourd’hui encore, je dois continuer à réclamer pour récupérer cette somme.
Au-delà des 11 €, c’est surtout le principe qui choque :
quand un produit est livré défectueux, le client ne devrait pas avoir à se battre pendant des semaines pour obtenir un remboursement complet.
Un cadeau de Noël transformé en parcours du combattant.
Très loin du niveau de service attendu d’une marque premium.
Bonjour,
Je tiens simplement à préciser que le remboursement n’a pas été intégral. La paire retournée valait 110 €, mais seulement 99 € m’ont été remboursés.
La raison est que vous avez retiré les 10 % de remise appliqués lors de ma première commande, qui portait sur deux paires de chaussures. Or j’ai conservé l’autre paire, donc cet avantage restait normalement acquis pour cet achat.
Concrètement, la remise accordée au départ a été récupérée sur le remboursement d’un produit défectueux, ce qui explique pourquoi il manque 11 € aujourd’hui.
C’est surtout ce point qui rend l’expérience très décevante pour une marque de ce niveau.
26. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Bonjour David,
Merci d’avoir pris le temps de partager votre retour. Nous sommes désolés d’apprendre que votre expérience n’a pas répondu à vos attentes.
Concernant le remboursement mentionné, nous confirmons qu’il a été effectué sur la base du montant effectivement payé lors de la commande, conformément à nos procédures de remboursement.
Nous comprenons toutefois que cette situation puisse prêter à confusion et nous regrettons les désagréments que cela a pu occasionnés.
Si vous souhaitez que notre équipe examine à nouveau votre dossier, notre service Customer Care reste bien entendu à votre disposition.
Cordialement,
TeamKARL
This company is a joke
This company is a joke , starting with the customer service , they don’t know how to handle customers , they are strictly stupid when it comes to help , they give you 3 days to fill an formular if you don’t receive your order but if you don’t fill it they won’t help you anymore, if you forget about it 1 week that’s it , your money gone. Also they have a contact form which they don’t reply of course, or maybe they reply after 1 week without any issues from their side. The products that I have from them to be honest are very expensive and the quality is same as primark .. I won’t recommend any item from them .. everything is copied from other big brands , very unoriginal 🥳
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Valeriu,
Thank you for sharing your feedback. We are sorry to read about your experience and regret that your impression of our customer service has been so disappointing.
In certain situations, when a shipment needs to be investigated with the carrier, customers may be asked to complete a short declaration within a specific timeframe. This information allows us to open an investigation with the courier and review the status of the delivery. We understand that this process may feel inconvenient, but it is required in order for the investigation to proceed.
We also regret to read your comments regarding the quality and design of our products. Customer feedback is important to us and is carefully shared with the relevant teams as we continuously work to improve our collections and services.
If you wish to report a quality concern, our customer care team will be happy to review the matter and assist you further.
Kind regards,
TeamKARL
Quelle déception une doudoune offerte à…
Quelle déception une doudoune offerte à Noël et nous sommes début février et l inscription KARL LAGERFELD s effrite déjà
Grand amateur de cette marque je n achèterais plus
Un service client déplorable qui propose aucune solution
Bref un client de perdu
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Cher client,
Merci d’avoir pris le temps de partager votre retour. Nous sommes désolés d’apprendre que le produit n’a pas répondu à vos attentes et comprenons votre déception.
Si vous êtes disposé à le faire, nous aimerions avoir l’occasion d’examiner votre situation plus en détail. N’hésitez pas à partager votre numéro de commande afin que nous puissions vérifier ce qui s’est passé et étudier cela avec notre équipe.
Cordialement,
TeamKARL
Ik kocht een mooi handtas in Bangkok…
Ik kocht een mooi handtas in Bangkok (iconsiam) na 1 dag kwam er al van alles los.( soort visgraad structuur) Ik was heel erg teleurgesteld . Dit is mijn eerste “dure” handtas. Deze tas werd onmiddellijk gewisseld. Maar na 2 weken kwamen dezelfde stukken weer los en peelde de zwarte afwerking van de schouders er gewoon volledig af. Omdat dit een product was in solden willen ze geen refund of wissel doen. En zou ik zelfs moeten betalen om dit te repareren. Serieus?
Ik ben diep teleurgesteld en vol ongeloof in de “service” dat ze bieden. Ik laat het er niet bij. Al moet ik de hele dag aan de winkel staan om de klanten te informeren over hoe je handtas er na 2 weken uitziet en hoe ze falen in
de service. Nooit koop ik nog iets van dit merk!
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Babs,
Thank you for sharing your experience. We are sorry to read about the situation you described and understand how disappointing this must have been, especially as this was your first purchase of a handbag in this category.
As your purchase was made at the ICONSIAM store in Bangkok, we would like to kindly clarify that partner and franchise stores operate independently and manage their own customer service and after-sales policies.
For this reason, they are best placed to review your request and assist you further regarding your purchase. We therefore recommend continuing to follow up directly with the store where the item was purchased so they can review the matter with you.
Kind regards,
TeamKARL
Wrong item after a month nobody answe
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Shahab,
Thank you for sharing your feedback. We are sorry to hear about the situation you describe and understand how frustrating it must be to receive the wrong item and not receive a response.
If you are open to it, we would appreciate the opportunity to review your case in more detail. Please feel free to share your order number so we can investigate what may have happened and look into this further.
Kind regards,
TeamKARL
NEFASTO
Lástima que no sea posible poner 0 estrellas.
Atención al cliente nefasta y gestión absolutamente inaceptable. Compré una chaqueta a través de la web, pagué en el momento y, posteriormente, me escriben informando de que varias clientas compraron a la vez y que, por ese motivo, no pueden enviarme el producto.
Lo más grave es que la chaqueta sigue apareciendo como disponible en la web, mientras a mí me comunican que debo esperar hasta 10 días para que me devuelvan el dinero. Es decir: cobro inmediato, ningún envío y una devolución diferida por un error que no es responsabilidad del cliente.
Como “compensación” me ofrecen un 20 % de descuento, opción que rechazo, ya que yo no compré un descuento, compré un producto. La mala praxis y la mala gestión no se compensan con promociones.
Experiencia muy decepcionante y totalmente evitable con una gestión de stock y una atención al cliente mínimamente profesionales. Actualizo: ahora ni siquiera me devuelven mi dinero, me piden qie envíe mi documento de identidad y una foto de mi cuenta bancaria por correo, jamás me habían pedido una información de esta índole por correo electrónico para realizar la devolución de mi propio dinero. Evidentemente, no voy a enviar tal información, por lo que se quedan con mi dinero. VERGONZOSO!!!
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Estimado/a Oreneta,
Gracias por compartir su comentario. Lamentamos sinceramente leer sobre su experiencia y entendemos lo frustrante que puede resultar una situación como la que describe.
En ocasiones excepcionales, debido a la alta demanda, puede ocurrir que varios pedidos se procesen al mismo tiempo y que un artículo quede temporalmente sin disponibilidad mientras el sistema actualiza el stock. Cuando esto sucede, el pedido debe ser cancelado y el reembolso se procesa a través del mismo método de pago utilizado en la compra.
En relación con la información solicitada, en algunos casos nuestro equipo de pagos puede requerir una verificación adicional para poder procesar el reembolso de forma segura. Estas verificaciones se realizan únicamente con el objetivo de proteger la transacción y garantizar que el reembolso se emita correctamente al titular del pago.
Lamentamos sinceramente los inconvenientes ocasionados.
Atentamente,
TeamKARL
Sensationelle Shop Chefin
Sensationelle Shop Chefin , sensationelles Team, sehr freundlich und kompetent
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Liebe Gabriele,
vielen Dank für Ihr freundliches Feedback. Es freut uns sehr zu hören, dass Sie so positive Erfahrungen mit dem Team im Store gemacht haben.
Wir geben Ihr Lob sehr gerne weiter – solche Rückmeldungen bedeuten viel.
Vielen Dank für Ihren Besuch und wir hoffen, Sie bald wieder begrüßen zu dürfen.
Mit freundlichen Grüßen,
TeamKARL
No es una estafa
No es una estafa, pero el seguimiento genera mucha incertidumbre
Escribo esta reseña porque después de comprar me asusté mucho al leer opiniones negativas, y creo que es importante contar mi experiencia real.
Compré una chaqueta en karllagerfeld.com (web oficial) EN PERIODO DE REBAJAS y El pedido se marcó como enviado, pero durante varios días no aparecía información en GLS ni en la app Shop, lo que genera bastante ansiedad por el precio y las valoraciones en internet.
Contacté con el chat en vivo de la web y me respondieron al momento. Me explicaron que estaban en una transición de sistema y que el paquete ya estaba en manos de GLS, aunque aún no se reflejara en el tracking.
Finalmente el paquete llegó dentro del plazo indicado. La prenda es original, correcta y en perfecto estado.
Conclusión: no es una estafa, es normal que de cientos de envíos que hacen al día hay algunos q salgan mal, obviamente esos son los reseñados y no los que salen bien como el mío, asiq pongo esto para aclarar q no es una estafa
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Estimada Celia,
Gracias por tomarse el tiempo de compartir su experiencia y por describir con tanto detalle su proceso de compra.
Nos alegra saber que finalmente recibió su pedido dentro del plazo indicado y que la prenda llegó en perfecto estado. Al mismo tiempo, lamentamos la incertidumbre que le generó la falta de actualizaciones en el seguimiento durante los primeros días.
Agradecemos también su comprensión y sus comentarios, que sin duda nos ayudan a seguir mejorando nuestros procesos y la experiencia de nuestros clientes.
Atentamente,
TeamKARL
Still charged return shipping after sending wrong item! Items not available while still selling online!
Ordered two items online, received one item in wrong size. Contacted customer service and was told both items were in back order. (At the time, I still see the sales on it's website!) I cancelled the order and returned the item in wrong size. The customer service confirmed that I would not be charged for the return fee after sending multiple emails. I got the refund for the item WITH THE RETURN SHIPPING FEE TAKE OFF. DO NOT SHOP AT THIS PLACE, ESPECIALLY THE ONLINE STORE!
7. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Kim,
Thank you for taking the time to share your experience. We are sorry to hear about the situation you encountered with your order and understand how frustrating this must have been.
We regret the confusion regarding the item you received, as well as your concern about the return shipping fee. For this reason, if you are open to it, we would appreciate the opportunity to review your case in more detail.
Please feel free to share your order number so we can investigate what may have happened and look into this further.
Kind regards,
TeamKARL
He leído los comentarios y la verdad no…
He leído los comentarios y la verdad no apetece comprar en la tienda online de Karl Lagerfeld, pero me gustaría saber en qué web han hecho las compras en karllagerfeld.com o en karllagerfeldparis.com ayudaría mucho saber en cuál de las 2 webs que hay en internet.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Estimado Luy,
Gracias por compartir su comentario.
Nos gustaría aclarar que karllagerfeld.com es la tienda online oficial de Karl Lagerfeld. La página karllagerfeldparis.com pertenece a Karl Lagerfeld Paris, que es una marca independiente.
Lamentamos saber que su percepción sobre nuestra tienda online esté basada en comentarios de terceros. De hecho, esperamos que en el futuro tenga la oportunidad de conocer nuestros productos y servicios por sí mismo/a.
Si tiene alguna pregunta o necesita asistencia antes de realizar una compra, nuestro equipo de atención al cliente estará encantado de ayudarle.
Atentamente,
TeamKARL
Absolutely appalling customer service…
Absolutely appalling customer service and will never purchase from this company ever again!
Purchased a "premium brand!" Hand bag for my wife. Item came with missing dustbag for storage. After many emails exchanges in which they confirmed this should have been present they decided to back-track and say it doesn't come with dustbag. Card inside handbag states it does but K.L refused to accept or send item.
PURCHASE FROM THEM AT YOUR PERIL !
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Mel,
Thank you for sharing your feedback. We are sorry to read about your experience and understand your frustration regarding the dust bag.
Please note that dust bags are generally provided with specific leather goods rather than with all handbag styles. We regret any confusion this may have caused.
We hope to have the opportunity to assist you again in the future.
Kind regards,
TeamKARL
Ordered a puffer jacket in London
Ordered a puffer jacket in London. Arrived after 2 weeks from the Netherlands and looks like something a homeless person would wear when things are bad. Returns process involves sending the item back to NL. What a joke.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KARL LAGERFELD
Dear Jiffy,
Thank you for taking the time to share your feedback. We are sorry to hear that the jacket you ordered did not meet your expectations and regret that you feel disappointed with your purchase.
Please note that orders placed through our official online store are shipped from our warehouse in the Netherlands, and returns are processed through the same location. We understand this may feel inconvenient and appreciate your feedback regarding this process.
If you need any assistance with arranging your return or have questions regarding the procedure, our customer care team will be happy to support you. Please feel free to contact us with your order details so we can assist you further.
Kind regards,
TeamKARL
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