KARAT Luxury Rentals Anmeldelser 12

Karat Villa Atelier de la Vega, Tenerife

The villa was advertised by Karat Luxury Rentals as a “peaceful escape” – in reality it is next to a multi-floor construction site and opposite (approx. 200 m) a construction waste depot. Heavy trucks, noise from 7:00 am, dust and diesel fumes. Completely misleading.

Karat claims they were not aware of these circumstances, which is difficult to believe given their scale and obvious visibility.

In addition, Karat is now attempting to retain our €2,000 security deposit over an alleged issue (dirty outdoor sofa) that we strongly dispute. As “evidence,” they provided a dark and shaky video in which no clear damage can be identified. For this amount, the entire set of outdoor furniture could likely be replaced.

This appears consistent with other reviews regarding deposit handling.

We have referred this matter to a local lawyer.

Avoid at all costs.

We reserved Villa Amatista in Tenerife via Airbnb for a week in December, with a confirmed total price of €4,720. Once Airbnb confirmed the booking, we immediately purchased flights for €2,126, trusting that everything was secure.

Only afterwards did the host reach out, explaining that due to a supposed “synchronization issue” the real price of the villa was over €10,000. He asked us to cover the difference and mentioned the reservation would otherwise be canceled before our stay.

Airbnb support assured us that the price of a confirmed booking cannot be altered by a host, yet the host still went ahead and canceled. This not only disrupted our plans but also caused us financial loss from the already booked flights.

For us, this situation was very frustrating. We entered into the booking in good faith, but the agreed terms were not honored. Travelers considering this property should be cautious, as there is a clear risk of cancellations even after confirmation.

Maravilloso el trato del equipo al completo. Atención impecable y cualquier duda resuelta antes y durante la estancia. Predisposición para ayudarnos en todo lo que necesitábamos. También de gran ayuda de cara a aprovechar los días y visitar los mejores lugares.

La villa donde nos alojamos, una pasada, no le faltaba detalle! Y el chico que nos la alquiló súper pendiente en todo momento, hizo que fuera una estancia de 10! Repetiríamos con ellos las veces que hiciera falta

One of the worst holiday rental experiences I've ever had. Do not trust a word they say! They are expert con-men who lie about the state of their properties, and then try and steal your deposit money. If you want to be conned out of your holiday money and make your holiday a hell, choose them!

Filthy ripped couch. Pointed out we wouldn’t sit on it. It was cleaned the next morning but couldn’t use it for a couple of days as it was soaking wet. Hot water runs out after 2 people shower. No ironing board. 3 out of 4 loungers broken. Not all blinds worked or held together duct tape. 3 cups for a 3 bed villa. Chipped tiles by pool. Cameras at the house which we had to cover with towels. Many many issues. Pointed all this out via an email to which they did reply but didn’t address half the issues. They said we should have pointed it out earlier but with the annoyance of having to sort the couch out on arrival that’s the last thing we wanted to do again while on holiday when we’re trying to relax. It shouldn’t be up to the tenants to point out all the issues. This should be done by Karet Villas before checkin. We did write back to their email asking for answers but they haven't replied. Obviously don’t care! We were offered to stay longer or 10% discount in the future but we told them we will not be taking them up on their offer. Will not stay at one of their villas again as it simple is not luxury. Can’t even get the basics right.

I stayed at one of Karat’s biggest villas with a larger group, and unfortunately, the experience did not live up to expectations

The biggest issue was the heated pool, which was the most important feature for us, particularly for the children. Despite several complaints during the stay, the pool temperature never exceeded 24.5°C, making it unusable for most guests , especially for children. This was extremely frustrating considering I had clearly requested a properly heated pool in advance. They promised it’s usually 28°C and will be set even higher, to 30°C but actually was 23-24 the whole time.

Aside from the pool, the villa itself showed significant wear and tear: only five proper bedrooms (advertised as 10bedroom house), very cheap furniture, doors that didn’t close properly, and various areas of the house were in disrepair. It simply did not reflect the standards or luxury that was advertised.

After the trip, I requested partial compensation, which I feel would have been reasonable under the circumstances. Instead, I was offered two free nights if I booked another stay at the same villa—which I have no intention of doing.

I wouldn’t recommend booking through Karat based on my experience.

Just came back from a lovely holiday having rented the Royal White villa in Playa Paraiso. We were 2 families of 4 and the villa over exceeded our expectations. The villa was luxurious and had everything that you could wish for . The area was great for families, a short walk to shops and restaurants and a short cab ride to more busier areas like del duque. Maxim and his team were great. Their communication and overall dealing with the whole process was faultless. We would definately use Karat again . 5 stars from us.

This company currently have non paying people at one of there villas, there is a random man, named kevin wright, who has never met the family, walking around without clothes on around very small children, despite being proven to be a pedalo. The management don't care

Our booking was cancelled, although we had confirmation and prepayment was done!

We had a fantastic holiday in Villa Balansa. The Villa was perfectly designed with modern, clean interior decor and the most comfortable beds we’ve slept in abroad!
Maxim was a great host who was extremely helpful and nothing was too much trouble. We wouldn’t hesitate in recommending Karat luxury rentals. Thank you for making our holiday so special. Laura & Richard

He estado alojada en KARAT Villa Playa Paraíso en Tenerife y sólo puedo decir que la experiencia ha sido increíble. Una villa espectacular y limpia, tal como se muestra en su web, ropa de cama de calidad, todo tipo de toallas mullidas y excelente comunicación durante toda nuestra estadía. Incluso reservamos nuestro alquiler de barco a través de ellos. Repetiremos el año que viene!