Kangarooparking Anmeldelser 902

I booked a dropoff with valet parking at 3:45am. There was no clear dropoff area, and theyb didn't answer the phone. Eventually they called back. Ended up paying £21 parking to drop off, use long stay next time.

Waited 2hrs for the car to be dropped off - absolutely a jock

Great guy, good service, cheers!

WHERE IS MY CAR? STOLEN CAR

13TH APRIL I was meant to collect my car. My car and keys have gone missing, I have had to file a police report. The staff when i arrived at the yard after they told me they misplaced my keys informed me they cant not find my car they was extremely unhelpful and so many lies along the way.

Still they have given me no contact in regards to my car and have informed me I was wasting my time when I was stranded in London with my children waiting for my car.

Contact numbers do not call, no response from the email as of yet. Dismissive and disgusting fraudulent business. I wouldnt even call it a business. Boxes with bags of customer keys on the ground and when I asked for then to check around for my car they looked at all the customer cars which were lined up along a residential street when I also asked why customer cars are parked there they tried to use the excuse of those customers will return today however from 3pm till 23pm they didnt move, cars squashed into a small car park.

When i informed them my taxi home would be over 200pounds they refused to contribute as the excuse was normally they will only do that if they have lost my keys only I also didnt get a refund of the cost of using their awful service. Now I am WITHOUT a car, no response from them. AVOID AVOID.

Please please do not use these people they are worst it’s not worth saving £5-£20

Appalling experience on Saturday 11th April. 4.5 hours to return my car! Asked to call one of 2 mobile numbers when 20- 30 mins away. Called multiple times and numbers either busy or went to voicemail - and voicemail not working as mailbox full. Send text. Still no answer. 20 minutes before finally get through to someone. Told it would be an hour to return the car. After an 1+ hour wait tried calling again. Same problem. Called office number. Explained the situation. Told he would investigate and call me right back. No return call. Continued trying to call. After another 30 mins finally got through. Told it would be 20 minutes. Explained my 9 year old daughter was coming in to T2 at 6.30 so was urgent. Went to wait at T5 Level 4. Freezing cold. Lots of other Meet and Greet companies with physical desks. Kangaroo had no such desk.Waited 30 minutes. Attempted to call back a 3rd time. Called repeatedly. 20 minutes later got through to the same guy. Told my car had been blocked due to a no show the day before, despite me calling on Thursday to advise our flight had been cancelled and letting them know I'd be arriving on Saturday. You can imagine my reaction. Told it would be 20 minutes (for the third time). At this point, my daughter had already landed in T2 so I was super stressed as we were due to pick her up. 30 minutes goes by. No car. Called for a 4th time from my wife's mobile as sure he was ignoring my calls. She was literally pleading with the guy to bring our car. She was bleeding, in pain, needed to get home. He said 20 minutes, for the 4th time. Car finally arrived, 4.5 hours later. Appalling service. Never again. Please avoid.

Dreadful company - cheap but should have read all the one star reviews before booking for 2 week trip from Heathrow T2.
Were late arriving for drop off but pick up was far worse...
Anyway, whilst away checked Apple Tag in the car which suggested car was parked in a suburban street couple of miles away - not somewhere 'secure' as they claim.
On return, called once had baggage but number unobtainable or busy.
Told to leave voicemail but couldn't because that was full. tried texting but that went unreplied to.
After 30 min finally got through and was told were running 45 min late and driver would call when on his way.
After 45 min I called and was told driver would be another 15 min.
Finally driver (optimisstically described as a chauffer) then turned up to gave cockerel and bull story about traffic delays and said '"I'm stuck here now". It was then past midnight and we'd been waiting for over 2 hours after a long trip to Japan so did I care?

Absolutely shocking service. Waited 1 hour 30 minutes for my car after landing – completely unacceptable, especially after a long journey.

Tried calling multiple times and got no answer, and when I finally did get through, it was just excuse after excuse. What made it worse is I checked my car tracker and could clearly see the car hadn’t even been moved, so I was being fobbed off.

This is supposed to be a convenience service, but it ended up being more stressful than parking myself. Zero communication, zero accountability, and a complete waste of time.

Would not use again and definitely wouldn’t recommend to anyone.

Worst airport parking ever
Dishonest, lying and in the end forcing us to pay extra for something that we already paid for!!!
Absolute disgrace! Do not use!!

Excellent meet and greet service at Heathrow Airport.

Nissanka was a very lovely driver. Arrived promptly and was really helpful assisting our meeting point. Thank you

Dreadful do not use

Over an hour for my car on return and operator said ‘what do you want me to do cry’

AVOID

Very impressed with your professionalism. I'm so great fully.

Very convenient compared to long stay parking.

Very efficient and professional. Thank you for the great service.

The meet and greet service was perfect for our holiday.