Ka'Chava Anmeldelser 

After the Consumer Reports came out indicating that plant proteins have a high concentration of lead, I reached out to Kachava to ask them for a toxicology report, the levels of lead in their product, and if they had any certifications -

They responded with a page to corporate jargon about how they're safe, but it had no real substance to it.

1. They do not share the third party labs.
2. They have no third-party certifications that assert their claims (other brands do).
3. There is no way to verify how much lead is in the product except to test it yourself.

Very Crooked, Dishonest Billing & Shipping over 2 years of Shipments Not Ordered, Short Bags Paid for, multiple Complaints of poor ethics, waiting for shipment or refund for Disabled Senior, BEWARE!!! Quality likely Fraudulent?

We have been drinking Ka'Chava for about 3 years. Our favorite is the Coconut Acai. We have never had any issues with orders, not being able to delay subscriptions, etc. Highly recommend!

Horrible customer service. I received an email notification of an order at 3am, sent an email cancelling at 4am, and they shipped the items anyway and united my cancellation. Worse, they tried to say it was shipped already, which did not happen. The emails back and forth gave conflicting stories, and when I asked to have a supervisor contact me, no response. Product is good, but with this customer service experience, I will not use their product and will definately tell my friends about how they treated me.

I was a customer for three years. I noticed this past year that something wasn’t right. I know they changed their packaging, but did not realize that they changed the recipe. I started changing flavors thinking that was the issue and just ordered the chocolate. I just wasn’t happy and was going to cancel my subscription when I found some information online, that there was a change in the formula. I thought due to my new move this past year that is the water possibly or the fruit so I tried different fruit. It was not clearly stated that they changed the formula and it changed quite a bit. I tried to return two bags because I was very disappointed with the flavor and they would only give me a store credit. I do not want to purchase any more product from them. They did not reimburse my account as of yet horrible customer service at this point horrible company.

They have to be “outsourcing” their Customer Service…my most recent subscription order was doubled, twice as much - both product & cost! Representative stated that I increased my order at a time and date when I was still asleep! “Once an order has been processed, nothing could be done”. The next month/subscription order was half, one bag not two? With no explanation given. Bottom line…KaChavas’ Customer Service Sucks!

I do like the chocolate flavor and I’ve been using this product for a while now but I’m giving them a 1 star because of their business practices. They claim to offer a 100% guarantee but it’s a smoke screen for keeping your money. You can’t return a flavor and the only guarantee you get is that they will keep your money. I don’t want a different flavor, I want my money back. They don’t offer individual trial
Sizes and the product is very expensive so that annoys me. I understand to a point why they won’t take product back because they can’t resell it, but they should go the extra mile offer individual trial sizes so potential customers and current customers can explore new flavors. The risk is just too big if you don’t like something and they’re not going to cooperate and give you your money back.

Although the chocolate shake isn’t bad, I forgot to cancel my subscription because I didn’t want anymore.
Beware: THERE IS NO RETURN POLICY
You can exchange a product for another flavor but that will cost you in shipping.
Not worth the price and aggravation in my opinion.

Headaches - Bad ones lasting over 8 hours. I have been using protein powder mixes for drinks and never experienced this before - their product is horrible. I filed a complaint with FDA. There is some kind of filler in there that makes it foamy/spongy. The headaches though are the most awful thing I have experienced. I couldn't work on a few of the days.
I complained to KaChava and Lorenzo D responded with a 'canned' response that people experience headaches in the beginning from their products and that I should try to use less than what was said. NO.
My doctor told me to stop. There are other products out there that do not cause the pain that KaChava does. Horrible product. Horrible customer service. They offered to exchange or give me credit - refused both. Will never use their products again. Not worth the pain.

For the price I expected the product to be decent, it absolutely is not. I purchased the chocolate, vanilla and received the sample pack and not one of them are something I would purchase again, even at a 50% discount. In order to choke it down I have to add fruit, peanut butter, or anything else on-hand. Also if you cancel your subscription but receive a shipment, they will not take it back for a refund even if the delivery box was unopened. Save your money, even if the cost was 50% less I would not purchase this again. I would stick to keto chow or even a Walmart brand is better.

My wife wanted to try this product. So I signed up for the subscription order. Although she was using it at the beginning, I soon realized over the course of a year and a half that we had accumulated nine bags of this eventually sitting on our counter. All unopened. So we canceled the subscription once we realize that she was no longer interested in using it. Never really did much for her.
The problem came with the cancellation process. I went to their website and canceled our subscription. The following month, not realizing I had received an email a couple of days later I ended up receiving another package and our account was charged as a result. I called the company and canceled via an actual person through the company explaining to them that I had already canceled through their website. They would not take the package back and I would not get a refund as a result. This time 2 full months went by When we again received another package and our account was charged this time with no email. I immediately called them up again and spoke to customer service explaining that I have already canceled this account twice and that their company had just sent me another order charging my account yet again. Again for the second time through their customer service, I was confirmed with the cancellation. Two months later, the same thing! I called and spoke to the customer service for a third time within that six month window canceling my subscription again, and again being told my subscription was canceled and sorry for the inconvenience. Again my account was charged the $67 for another package! No refund no taking it back.
That was three separate phone calls, and via their website for a total of four cancellations of my subscription four charges of $67 each! At that point it was a total of $270 taken out of my account for product that I had already canceled four times!

We thought at that point we were good, finally!

That was until 14 months later! When just this week, again I was sent an email out of the Blue this time for some stupid reason they had my name utilizing my email ID from a different email that I never had during their subscription, followed by my last name with the caption, “welcome back“.

I immediately checked my bank account and again I was charged $67 and change for another one of their bags of product! I was pissed! I called the company immediately and explained that I had already canceled this account four different times! And at that point I was unaware of the last time I received their product, but I knew it was at least a year. The woman from customer service then explain to me that my account Has no mention or notes pertaining to our subscription. “EVER” being canceled! And that supposedly “I” had not canceled my subscription but rather, I had postponed it from April 2024 till June 2025. I was floored! I questioned why the hell would I have postponed a delivery for 14 months??? Especially after throwing nine full bags in the trash, followed by the following four bags that were sent to me after the previous four cancellations?!?! And how I most certainly spoke to their customer service on three different occasions attempting to cancel my subscription each time when the original cancellation through their website didn’t work. Each time more pissed than the time before because I just lost another $70 each time!

I went over and started doing searches for customer complaints against this company, and I have found countless mentions of people stating the exact same situation where they end up canceling multiple times and the company continues the send product, oblivious of the cancellation and charging your account!

My advice, “ DON’T GET INVOLVED WITH THIS COMPANY!” The product never did anything for my wife when she was using it, which is why she slowed and then eventually just stopped.

Subsequently this time, I have notified my bank of their shady practices and have gotten them taken off of the auto pay that I had originally signed up with that subscription…

Could you please provide more insight into the ingredients and sourcing of the "Natural Vanilla Flavors"? It would be greatly appreciated to have this information
Thank you

Company refused to refund money or accept a return for unopened package which was on automatic shipment. I would give it a zero if I could for customer service.

While I do like the chocolate my issue is with being charged twice for the same product. The company wants me to take time out of my schedule to return a product that they erroneously sent out. This experience has completely soured me on the company and I wont be ordering from them again.

I like the vanilla shakes. The customer service is AWFUL. Tried to set up a subscription and kept being told that there was something wrong with my credit card…there isn’t. Although after reading these reviews I see I dodged a bullet.
My interactions with customer service were unprofessional and unhelpful.
Avoid this company!

Complicated cancellation policy - terrible product that would not cancel despite completing the process online - DO NOT BUY

Condescending customer service and manipulative practices!

I tried Ka’Chava based on the hype, and it’s been a frustrating ride from start to finish. The product doesn’t live up to the price—grainy, artificial-tasting, and not filling. But the bigger issue is how the company treats its customers.

I attempted to cancel an order that processed early in the morning. Their response? “Too late.” The item hadn’t even shipped yet. I received a templated email filled with insincere “apologies” and policy copy-paste—no real help, no accountability, no effort to listen.

Worse yet, their so-called reminder email was conveniently filtered to spam, the only Ka’Chava message that ever went there. And they hid behind that as a reason not to act. Condescending tone, rigid system, no resolution.

You’ll get better nutrition and better ethics elsewhere.

Terrible customer service!! I have been a subscriber for several years and have accumulated a large number of points due to not using them. So I've made a conscious effort to remember to add the points to my order for the $25.00 discount. I manually updated the flavors of my order and applied the discount to my most recent purchase. When the order shipped, I noticed that the discount wasn't applied. I called immediately after receiving the shipping email, only to realize I am not a longtime valued customer who has spent thousands of dollars, but just a nobody. I was told that once the order has shipped, there is nothing they can do, except offer me $25.00 off my next order. I said Wonderful, I will apply my points for $25, and you will add $25, that's $50.00, and that would be great! She said oh no, we cannot offer or combine discounts, and the maximum you can receive is $25.00 per order. I said, How is that resolving this issue? I already have so many points that I want to use up worth $25.00. This isn't a solution to my current issue of you not applying my discount to my current order. I escalated my issue and received an email from Margaret almost immediately, telling me the same thing. I was frustrated, so I said I was going to cancel my subscription today! In reality, I wanted one more order to take on my vacation, but she took care of that for me by logging onto my account and canceling it!!! That just seems wrong! Anyway, I guess I don't have to worry about this terrible company any longer. See the attached email she sent me.
And another thing, if I reactivate my subscription, are my points still there? Asking for a friend, I have no intention of reactivating!

Margaret (Ka'Chava (US))
May 16, 2025, 13:22 EDT

Hi Jill,
No problem at all! I just logged into your account and cancelled your subscription for you. You can reactivate this subscription when you are ready to order more by logging into your kachava.com account. Thanks so much for giving us a try!

Thank you so much for taking the time to reach out. We are sorry we were not able to meet your expectations. Your feedback is extremely important to us while we continue our quest to develop the healthiest, most nutrient-rich meal shakes in the world. I want to assure you that we read and review feedback from every customer and that we are committed to continuously make improvements to our products.

Please do not hesitate to reach out with any further comments or questions. Thanks again for getting in touch!

Kind regards,
Margaret H.

I got the notification of a shipment and contacted the company the same day to ask them to cancel the shipment and refund the charge. They said that they could not/would not. The only remedy I was given was to return the material at my expense to receive a refund. I was unhappy and asked for the account to be terminated. They complied.

When the item arrived, I looked for an address to return the bag. I couldn't find any address listed on their website, but I discovered a post suggesting that I contact them to obtain the return address. I submitted a request for the address through their website, but they have not responded. It seems like a straightforward email to reply to, but is it possible that they are deliberately delaying their response to let the 30-day return policy expire?

We love Ka’Chava! Have used them for a couple years now. They do the subscription but it’s very easy to change or skip months. They always send an email letting me know my subscription is about to go through, and if I’m not ready for more it’s simple to go on and select the date I want the next one to come. They also offer decent rewards so I often get $ off on my orders. Sad to see so many negative reviews when I’ve had nothing but positive experience!