The gentleman Ash was attentive, friendly and informative. At no time did we have the pressure salesman appear in his manner. A wonderful choice of vehicles on show. An inviting sales room with all s... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
IV never in my life walked into a building felt welcomed from start to finish , excellent service really friendly explained everything in detail . I'm so happy I went here to look for a car and left w... Vis mer
Selskapet har svart
I went to JW Autos today with my son as there was a certain car he wanted to look at. From the minute we went in to the time we left the customer service was 10 out of 10. All of the staff and t... Vis mer
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Do not buy a car from this company! They are the biggest scam on them planet. I was sold a car in October and told that the car had all checks carried out. AA mechanic carried out a service 8 mon... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Skrevet av virksomheten
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Kontaktopplysninger
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, Storbritannia
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4,4
Enestående
360 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 68 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
excellent customer service.
Louie and Lilly were excellent. Both with great customer service when helping me to buy my new car. Would definitely recommend to anyone looking to buy.
16. november 2025
Svar fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Louie andLilly. We hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent customer service
Excellent customer service
Very helpful, clear explanations
Made very welcome , relaxing atmosphere .
Thank you very much Krystal, pleasure meeting you and again appreciated your assistance.
Julie & Peter
16. november 2025
Svar fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a great experience with Krystal, and we hope you’re loving your new vehicle!
We look forward to seeing you again in the future!
Many Thanks
JW Autos
Very good service explained everything…
Very good service explained everything in detail and overall great experiance
15. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Couldn’t recommend more!
Couldn’t recommend this dealership more!!
They are just great, made me feel very reassured and were happy to answer any question I had! Crystal, Jack and Lilly and the rest of the team are simply amazing!
Thank you very much I’m loving my car!
6. november 2025
Svar fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, Jack and Lilly. We hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Thanks it was a nice experience working…
Thanks it was a nice experience working with you. Special thanks to Louie, for pickup and drop 🙂
14. november 2025
Svar fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a great experience with Louie, and we hope you’re loving your new vehicle!
We look forward to seeing you again in the future!
Many Thanks
JW Autos
Svar fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Customer service was exceptional
Customer service was exceptional. Every one was fantastic and friendly.
9. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra JW Autos
We're so glad to hear that our team made your experience special — we'll be sure to pass along your kind words! Thank you for taking the time to leave us a review. We hope you’re loving your new car!
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Svar fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with Ash.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
they were friendly and helpful only…
they were friendly and helpful only time will tell if i had made the right choice .
29. oktober 2025
Svar fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Rude, pushy and just genuinely awful
Staff was so unbelievably rude and pushy. We decided to walk away from a deal to think things over and the staff as we were walking out started shaking her head at us. When discussing details of the car, the staff member was forceful and undermining. Felt completely forced and overall just a rubbish experience. I really think whoever manages this particular member of staff needs to have some serious words with her as she delivered the very worst customer service ever I’ve ever experienced.
20. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra JW Autos
Hi Chloe,
We’re very sorry to hear about your experience. What you described doesn’t reflect the standards of service we expect from our team, and we completely understand your frustration.
Your feedback is important, and we’re addressing this matter internally to ensure it’s properly reviewed and followed up on.
We’d really appreciate the opportunity to speak with you directly to learn more and see how we can make things right. Please contact us on 01634540990.
Thank you for taking the time to share your experience — it helps us improve.
Kind regards,
JW Autos
All dealership staff very friendly and…
All dealership staff very friendly and helpful
8. november 2025
Svar fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Lilly was great she made my experience…
Lilly was great she made my experience at jw autos amazing.
8. november 2025
Svar fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Lilly, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Svar fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent service from all the sales staff
All the staff who helped us to purchase a new car were really knowledgeable and helpful. Helping us to narrow down our search, taking cars out for a test drive, and eventually buying the one we wanted. On the day of collection, sorting out road tax and part exchanging our old car, the sales assistant was really quick and efficient!
6. november 2025
Svar fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Svar fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Svar fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Really good experience with Ash
We had a really good experience with Ash at JW Autos. He was very accommodating and did all he could to help us select the right vehicle. The manager could not allow any negotiation on the price of the car which was unfortunate however the overall customer service from Ash was great. Thanks again.
5. november 2025
Svar fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Ash, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
I love my new car!
Friendly staff, knowledgeable and patient, showed us all the cars we wanted to see inside. All went smoothly and I own the car for a week now and I absolutely love driving it!
26. oktober 2025
Svar fra JW Autos
Thank you for taking the time to leave us a review! We're happy to hear that we made your experience smooth, your kind words will be passed on to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
I bought the car I wanted …
From the moment I walked through the door I felt welcome. All the staff were friendly and helpful. I explained what car I was interested in and never felt pressured into buying it. Thank you for making it a happy experience.
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
New car
I went along to look at a car I had seen online. I didn't know if I would be buying or not but the service I received made me feel in safe hands so I purchased the car, and from start to finish the experience went smoothly Sunny and Lilly were professional and easy to deal with. I would recommend this company.
1. november 2025
Svar fra JW Autos
Thank you for taking the time to leave us a review! We're happy to hear Sunny and Lilly made your experience smooth, your kind words will be passed on!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
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