The staff and care for the children had been good but the company is an absolute nightmare to deal with. We have had so many last minute cancellations, one we were notified after the school had finish... Vis mer
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My children (10 & 6) went to JAG in Northolt for the first time over Easter. We were apprehensive about trying a new holiday club but we weren't disappointed. The kids really loved the range of activi... Vis mer
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Easter camp at Northolt My kids spent three days at the Easter holiday camp at the Northolt location, and they had an amazing time. They enjoyed it so much that they never wanted to leave early and... Vis mer
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My son (9 years-old) attended the 1st week of Easter holidays. He wasn't keen on the idea, but after the 1st day he was ready to go every morning eagerly. He enjoyed overload with all the different a... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Junior Adventures Group (JAG) is proud to be the UK’s leading provider of before, during and after-school activity clubs and holiday clubs; we’ve been building brighter futures for children for over 30 years. JAG is based in over 160 locations in 22 counties across the UK, working with schools, partners and local communities to provide high-quality before, after-school and holiday clubs that make a positive, lasting impact on children and their families. We can’t wait to welcome you and your child into the JAG family.
Kontaktopplysninger
5a Millars Brook Business Park, Molly Millars Lane, RG41 2AD, Wokingham, Storbritannia
- 0333 577 1533
- hello@junioradventuresgroup.co.uk
- junioradventuresgroup.co.uk
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Avoid if at all possible
JAGs have just cancelled wraparound care at my daughter's school by giving the school (and therefore the parents) notice of 1 week. They clearly have no regard for the children they look after or the difficulty parents will face.
In terms of advanced payments JAGs have received in cash and childcare vouchers they have proposed a JAGs credit which can be used over the next 6 months. I question how that works given they no longer will be providing the school clubs.
I would caution anyone who is thinking of using this organisation against it.
RESPONSE TO THE JAGs POST
First, I take exception to your statement concerning reliance on "consistent wraparound care". What we were relying on from JAGs transpired to be very unreliable wraparound care.
Second, maybe you could elabroate, for those with an interest in whether they should entrust JAGS with the care of their children or not, as to the staffing challenges you faced. Can you respond by confirming that you pay your staff market rates and do not use zero hours contracts? I don't think you can. If you cannot get staff, you need to ask why and resolve this issue. If this means offering services at a reduced profit and/or at an increased price that is something which should have been considered and not cancellation on notice of 1 week. You really are a shameful organisation.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Junior Adventures Group UK
Hi, thank you for your review. We're sorry to hear about your experience and completely understand how frustrating this short-notice cancellation was – especially when relying on consistent wraparound care.
Unfortunately, we have had to make the difficult decision to close due to staffing challenges. We want to reassure you that cancellations are never taken lightly, and we always do everything possible to keep our clubs running safely. Your feedback regarding the last-minute nature of this and your payment query has been passed on.
Thank you again for taking the time to share your feedback.
Kind regards,
Junior Adventures Group
JAG took over the current wrap around…
JAG took over the current wrap around care at the school my children go to. The staff remained the same and they are great. We have no issues with them.
I have to say that the booking portal is terrible and the customer service is even worse. What’s the point in having a telephone number if calls are never answered. Emails are answered slowly also. It doesn’t feel very safe letting a company care for my children when they are basically uncontactable. Please improve your customer service and channels of communication.
9. januar 2026
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Svar fra Junior Adventures Group UK
Hi, thank you for taking the time to share your feedback and for recognising the team at your children’s club. We’re really pleased to hear how positively you feel about the staff supporting your children each day.
We’re genuinely sorry for the frustration you’ve experienced when trying to contact us. Following our recent transition, we’ve seen a significant increase in enquiries as families moved onto our booking system. We are trying to respond to everyone in a timely manner, but appreciate that this is frustrating to individual families. We truly do appreciate your patience at this time.
We want to reassure you that the safety and wellbeing of children is always our highest priority. Our clubs remain fully staffed and supported on the ground, with clear safeguarding processes. We understand, however, that being able to reach our central teams easily is equally important, and improving this is a key focus for us.
We’ve used Trustpilot’s 'Request Information' feature to locate your account and contact you directly, so we can understand your experience in more detail and offer support. As soon as we have those details, a member of our team will be in touch.
Thank you again for raising this.
Kind regards,
Junior Adventures Group
I am not happy with this holiday club…
I am not happy with this holiday club teacher are not responsible they not looking after properly to kids mostly are young boys teacher they are not teachers they behave not good enough to kids so I feel no safe to send our children in this holiday club I send my kids once I am not happy with teachers and management how they are managing holiday club to hire young boys to handle holiday club be careful to send your child in this holiday club keep an eyes on the teachers because kids are innocent keep your kids safe and secure
24. desember 2024
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Svar fra Junior Adventures Group UK
Hi, thank you for sharing your concerns with us. The wellbeing and safety of the children in our care is our highest priority, so we're disappointed to hear your thoughts on the level of staffing at one of our clubs.
We want to investigate this thoroughly and ensure it’s raised with the appropriate teams. To help us do this, we’ve used Trustpilot’s ‘Request Information’ feature to request some further details from you. Once we have this information, we can look into what happened and determine the appropriate next steps.
Thank you again for bringing this to our attention.
Kind regards,
Junior Adventures Group UK
Services withdrawn indefinitely due to staffing
JAG have just withdrawn services from our child's school due to their own staffing issues. This leaves the school struggling to find an alternative in order not to let down those families who rely on wrap-around care. Any schools considering using their services should beware.
19. desember 2025
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Svar fra Junior Adventures Group UK
Hi, thank you for leaving this feedback. We understand your frustration with the recent suspension of our services. Please know that we are also disappointed when we have to make the decision to cancel a club at short notice.
We take pride in providing a safe and enjoyable environment for families. As you are aware, we are experiencing some issues with recruiting for a high-standard club team, following our safer recruitment process. Therefore, we have had to make the decision to close due to staff shortages and prioritise the safety of children.
We are actively trying to recruit high-quality staff to ensure we can reopen and provide a wide range of activities in a fun, safe environment and that the children in our care have the best experience possible.
Kind regards,
Junior Adventures Group
My son is always made to feel welcome.
My son is always made to feel welcome.
They have various age appropriate activities and he loves that he can go swimming. He also enjoys getting involved in all the different sports and the crafts.
30. oktober 2025
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Svar fra Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're glad your son enjoys his time at our clubs and we look forward to welcoming you again soon!
Kind regards,
Junior Adventures Group UK
Great fun
Great staff, professional care, great fun for kids.
8. september 2025
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Svar fra Junior Adventures Group UK
Hi Aleksandra,
Thank you so much for taking the time to share this lovely feedback.
We’re delighted to hear that you’ve found our team to be professional and caring, and that your child has had such a fun experience at our clubs. Creating a safe, enjoyable environment for children is always our top priority, so it’s wonderful to know that came through for you.
We look forward to welcoming you back soon for more fun and memorable moments!
Kind regards,
Junior Adventures Group UK
Absolutely amazing
Absolutely amazing - my daughter loves the holiday clubs from JAG. They have theme weeks and plan lots of fun activities daily to ensure the kids have the best time. All things planned are included in the daily price so it really is the best value. The location is perfect for us and the staff members that were looking after my daughter were brilliant and provided a safe, fun environment. Thank you JAG!
8. september 2025
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Svar fra Junior Adventures Group UK
Hi Zoe,
Thank you so much for your wonderful review!
We’re thrilled to hear that your daughter loves coming to our holiday clubs and enjoys the theme weeks and daily activities. It’s great to know you feel the clubs offer real value, as we always aim to provide enriching experiences that are also accessible for families.
We’re especially pleased to hear how much confidence you had in our team and the safe, fun environment they created—it means a lot to us.
We look forward to welcoming your daughter back for more adventures very soon!
Kind regards,
Junior Adventures Group UK
This has been a life saver
This has been a life saver in the summer holidays. My son throughly enjoyed his time at summer club Biggleswade Academy. He couldn’t wait to return and said it was so much fun. It’s easy to book online, and use your gov account to save 20%. He did a week and then odd days. They have introduced a password for collect and behind a secure gate. I’m so glad this has been an option on our area. Will be using again!
4. august 2025
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Svar fra Junior Adventures Group UK
Hi JJ,
Thank you so much for sharing this brilliant feedback.
We’re delighted to hear that your son had such a fantastic time at our Biggleswade Academy summer club and was so eager to come back each day—that’s the best compliment we could receive!
It’s also wonderful to know that you found the booking process simple and that the new safety measures gave you peace of mind. We’re so pleased to be able to offer a club that supports families in your area, and we can’t wait to welcome your son back for even more fun in the future.
Kind regards,
Junior Adventures Group UK
Lakeview
My 5 year old loved every minute of being in Junior Adventures Summer Camp Lakeview. He was excited every time he went on route in car.
All the staff were so happy and friendly and he felt happy and safe with them all.
This experience has given him the basis for starting school this week.
I will be definitely coming back for October half term.
28. juli 2025
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Svar fra Junior Adventures Group UK
Hi Miss McIntyre,
Thank you so much for sharing your lovely feedback.
We’re delighted to hear how much your son enjoyed his time at our Lakeview Summer Camp and that he was so excited each day—that’s exactly the experience we aim to create!
It’s wonderful to know that our team helped him feel happy and safe, and even more special that the camp has given him such a positive foundation as he starts school. We can’t wait to welcome him back for more fun this October half term.
Kind regards,
Junior Adventures Group UK
Juniors adventure group was a fantastic…
Juniors adventure group was a fantastic setting for my daughter during half-term. The staff were very attentive and there was never a dull moment; with well thought out activities each day. My daughter had an amazing time and the staff consistently communicated with me about how my daughter was during the day. Truly a magic team, thank you from Phoenix
4. august 2025
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Svar fra Junior Adventures Group UK
Hi Leonora,
Thank you for leaving such a wonderful review.
We’re thrilled to hear your daughter had such a fantastic time with us over half-term and that our activities kept her fully engaged throughout the day.
It’s especially lovely to know that our team’s attentiveness and regular communication gave you peace of mind—we’re really proud of the way they go the extra mile to make children and families feel supported.
We’ll be sure to share your kind words with the team, and we look forward to welcoming Phoenix back for more adventures soon!
Kind regards,
Junior Adventures Group UK
Evie only attended one day a week at…
Evie only attended one day a week at jag, but she was so excited to attend, she made lots of friends and the staff were amazing with her, there were always lots of activities to keep her occupied and she is excited to be attending for the next session
7. august 2025
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Svar fra Junior Adventures Group UK
Hi Natalie,
Thank you so much for your lovely feedback.
We’re delighted to hear that Evie enjoyed her time with us so much—even with just one day a week! It’s wonderful to know she made new friends, loved the activities, and felt so supported by our team.
We can’t wait to welcome her back for the next session
Kind regards,
Junior Adventures Group UK
Thank you Julia and Sofia for their excellent
Thank you Julia and Sofia for their excellent work, they've helped my child grow, learned, or developed confidence, and how much you appreciate their patience, kindness, and the nurturing environment they've created during the holiday club.
24. august 2025
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Svar fra Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear that your child has enjoyed their time at our holiday club and will make sure to share your comments with Julia and Sofia!
Kind regards,
Junior Adventures Group
Terrible booking system
The club itself is fine- same good experience as when all the staff were under a different management company. However, the website booking system is absolutely terrible - the worst I have ever used of any company ever. Impossible to adjust times. Busy parents do not have time for this. I won’t use them for holiday clubs anymore.
21. august 2025
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Svar fra Junior Adventures Group UK
Hi, thank you for taking the time to share your feedback. We’re pleased to hear that you’ve had a good experience with our club team, but we’re sorry to hear that you’ve found our booking system frustrating to use. We know how important it is for busy parents and carers to have a smooth experience when arranging childcare, and your comments will be shared with our team to help us improve.
If you’d like any support with your current or future bookings, please don’t hesitate to get in touch with our Customer Care team at hello@junioradventuresgroup.co.uk or via 0333 577 1533 who’ll be happy to help.
Kind regards,
Junior Adventures Group
Highly recommend
My children had attended quite a few camps now at JAG. The staff are always helpful and professional. The camps sometimes run thematic weeks. My children have loved the petting zoo and the tech camp. Very good value for money.
29. juli 2025
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Svar fra Junior Adventures Group UK
Hi, thank you for leaving this great feedback and for booking with us over the school holidays. We're please to hear that you are happy with our team at your club as well as the themes and services on offer.
We look forward to welcoming you back!
Kind regards,
Junior Adventures Group UK
Holiday club cancellations - again, no one answers the phone or replies to emails!
Decided to give booking holiday club another try. Think this will be the last time. Usual venue cancelled, advised to book next venue nearby... except the discount code given doesn't work.... and the next venue nearby does not run on one of the weeks I need so how I am going to rebook at this venue must require some kind of miracle. So now it has cost me more to book for less days owing to original discount not being honoured and new code not working. Customer service do not seem to care or be responsive. Holiday club cancelled at usual venue each holiday. Really hoping school go with another provider for holiday clubs. A shame as no issues with wraparound. Staff are fab. Shame the management make poor decisions and do not care about the kids at all. If it was a one off, fine. But every holiday, c'mon now! Same promises, same broken promises to grow numbers.
16. juli 2025
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Svar fra Junior Adventures Group UK
Hi, thank you for sharing your feedback — we’re very sorry to hear about your experience, and we completely understand your frustration. Reliable childcare is essential, and we recognise how disruptive last-minute venue changes and cancellations can be, especially during the school holidays.
We’re disappointed too when we have to make the difficult decision to close a club due to low numbers. This is never taken lightly, and we know how much it impacts our families. Following your message, I’ve asked our Customer Care team to apply the 30% discount to your booking as a priority, and I’ve also passed your feedback to the General Manager, who will be reaching out directly to help resolve the matter with you.
We’ve also raised your concerns at a senior level, particularly around the long-term viability and support of our Highfields venue. Your feedback matters, and we want to assure you that we are taking it seriously as part of our planning for future school holidays.
Thank you again for highlighting your concerns — and for your kind words about our wraparound staff. We know how much the children mean to them, and it’s something we never take for granted.
Kind Regards,
Junior Adventures Group
Will not be using them again
JAG have been running the wrap around care at my daughters school for almost 2 years. The experience I have had with them has been awful. They have cancelled 5 sessions in the last 6 months with less than 24 hours notice. They say they have done everything they can to keep the sessions running I do not believe this. There adult to child ratio is also high. I have a regular payment set up to make payment via childcare vouchers and yet they still chase me for money. I will not be using them again and do not want to give them any more of my money.
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Junior Adventures Group UK
Hi, thank you for your review. We're sorry to hear about your experience and completely understand how frustrating multiple short-notice cancellations can be – especially when relying on consistent wraparound care.
Unfortunately, we have had to make difficult decisions to maintain safe adult-to-child ratios due to ongoing staffing challenges. We want to reassure you that cancellations are never taken lightly, and we always do everything possible to keep our clubs running safely. Your feedback has been passed on to our General Manager to review in more detail.
We're also sorry to hear that you've been chased for payment despite having a regular childcare voucher setup. We’d like to look into this further for you. Please do get in touch with our Customer Care team on 0333 577 1533 or email hello@junioradventuresgroup.co.uk, and we’ll be happy to help resolve this.
Thank you again for taking the time to share your feedback.
Kind regards,
Junior Adventures Group
JAG are absolutely disgusting and do…
JAG are absolutely disgusting and do nothing but lie. Since experiencing a medical emergency and being a little overdue with payment, I reached out to JAG and they offered to provide support, the second time only as they claimed they hadn’t received an email which I first sent. Despite me sending that same email twice over as a forwarded message for 2 different sets of correspondence. They then refer straight to a debt collection without acknowledgement of email claiming they haven’t received said email when it was responded to by them? I would never trust JAG, the care for my child has been great but the actually company goes against respecting consumer law. Avoid at allll costs.
2. juni 2025
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Svar fra Junior Adventures Group UK
Hi, thank you for leaving your feedback and for highlighting this to us. We're sorry to hear about your recent experience. We take concerns like this seriously, and we’d like to look into this further with the relevant team to understand what’s happened.
To do that, we’ll need a few more details to identify your account. We’ve submitted a Trustpilot request for more information, and would appreciate it if you could share your name, email and any booking details so we can investigate and follow up directly.
*-Update:- 03/06/2025 16:34*
Hi, thank you again for sharing your feedback. We understand that a member of our Customer Care team has reached out with a resolution.
We’re sorry if any communication from you was missed – that was never our intention. We’ve reviewed our past communications and can confirm that contact was made on several occasions prior to referral to our payment provider. That said, we fully appreciate that personal circumstances can make these situations more difficult, and we’re keen to support where we can.
We’ve now arranged a three-month instalment plan to ease the pressure, and have requested the withdrawal of your case from collections. If you have any concerns or need further help at any point, our team is always here to support you.
Kind Regards,
Junior Adventures Group
Super! My son loves it!
Junior Adventures Group provides great services for children. We have used their after school club for 5 years and the holiday clubs in three locations. All great! My son enjoys all of them. He talks about his next half term a lot. He cannot wait to go to the Windrush school again. Love it.
22. april 2025
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Svar fra Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're so pleased to you and your son loves our after school and Holiday Clubs! We can't wait to welcome you back again for the May half term.
Kind regards,
Junior Adventures Group UK
My children enjoy the playscheme
My children enjoy the playscheme, they get to swim, play in the soft play area and do lots of fun activities, games and arts & crafts.
7. april 2025
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Svar fra Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear that your children enjoy our holiday club and the facilities we have on offer!
Kind regards,
Junior Adventures Group UK
Both our kids love it there and very…
Both our kids love it there and very flexible. Would definitely recommend it.
22. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased that your children love our club and that you also do for the flexibility.
Kind regards,
Junior Adventures Group UK
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