Jumia Kenya Anmeldelser 

The worse experience. Delivery doesn't happens. You paid for a door to door delivery but the person in charge of delivery ask you to go to pick your parcel. If you don't go, they cancel your order. Very frustration after waiting 3 weeks the items. Customer support talk like robot and cannot deliver the parcel after cancellation. Beginning was nice, now JUMIA is a bid disaster. Runaway from them

As a loyal customer, I would say Jumia is Great. If you want to buy legit products, look for the 'official store' icon. Especially for laptops and electronics. You won't regret it. My experience has been great over the past years. Kudos!

They have come up with a shipment service where you can send packages to anywhere in the world. They claim its a five day delivery. My package took 22days to get there. They did not even contact me for at least 12 days. My package was also damaged. Kindly do not send fragile items. I am very disappointed especially with the fact that they lied and assured me its only five day delivery. I do not recommend them. Kindly ship items with any other company.

I ordered a duvet and am happy it was delivered on time, and as ordered

That this shop is even running is a wonder…no, as in none whatsoever, contact with customer care as they call it - wow, just wow.
Items missing, showing up a month late. I’m sure someone will be able to do this much better in Kenya, and I’m looking forward to that day !

HORRIBLE Experience as a JUMIA seller. These guys are really just crooks trying to milk sellers.

1 . Customers pay for shipping, but a seller pays a 'shipping contribution' AGAIN after Jumia deducts a high commission!
2. If you don't sell a MIN of 10 items per month again you are charged.
3. They force you to use very expensive packaging even if the item could use the basic cheaper packaging.
4. They are very PUNITIVE to sellers and PENALISE for anything they can come up with.
5. They keep your seller ratings down.
6. No customer or seller service.
7. They are not transparent about what they deduct from sellers, new deductions every time.

Making a profit becomes difficult and they keep asking sellers to increase the selling price, which makes it hard to remain competitive. If you try to resolve the issues they keep emailing you robotic responses. The customers do not realize what some sellers go through.
I have lost money instead of making money.

Jumia you will lose vendors/sellers!

Please do not buy a new iPhone from Jumia. I ordered for a new iPhone x phone from them and they sold me a refurbished phone despite the fact that I paid for a new phone. When I asked them about it they said that my item is under warranty and there is nothing they can do about it. If you have encountered a similar situtation kindly leave a message here we are looking for more victims so that we can bring a claim against them under consumer protection.

I have an ask.

Why do they note on their products price tag that delivery is free within Nairobi and when you place your order they end up charging the delivery fee?

Goods are delivered in good condition and shape and delivery is pretty fast, with purchases arriving earlier than actually indicated. The customer care service is also top notch, polite and prompt. Keep it up Jumia!!

I recently bought a solar kit on Jumia platform. It was delivered minus one item. Upon enquiry, customer care staff were quick to offer a voucher of ksh. 300 as compensation for an item worth 1200. The missing item was used to lure customers make purchase and never intended to be delivered. I have an incomplete kit and will have to spend more money or return the kit for refund. Having experienced their refund process that will take forever. Jumia must style up and stop colluding with their partners to steal from the public. Dose anyone know which government agency you can report to?

They have poor services ordered some items,then received a notification that they were ready for pickup, upon arriving at the pickup station,i.e posta Nakuru,the product had not yet arrived,you see I can't keep on going checking for a package that is not there,that is a wastage of resources,I have been trying to contact their customer care for assistance to no avail,am really disappointed..

Ive been using jumia.ke for 4 months.
I am happy with their products, pricing, description, & delivery.
I'm not happy that in order to contact jumia through contact page, i must use a kenyan phone number.
I am in Ireland, I use jumia.ke to purchase items for an orphanage/child rescue in kenya.
Soon my subscription is due to be renewed (this saves me on delivery costs) but jumia send a code to the orphanage phone in kenya..not to my phone, and there is never enough time to input the code.
I want them to email me a code but trying to contact them is impossible.
Thats the main problem I have.
I also never receive money off online coupons or promo codes.
Otherwise I would be happy to continue using jumia.

I paid for delivery of a gift to a friend. But although she was home they sent me an email that delivery was unsuccessful and that if the next delivery was also unsuccessful the order would be cancelled. They never went to deliver for sure.

On their next attempt my friend was on the phone with the delivery guy every hour during the day and he kept saying that she should pay to have her gift delivered, which she ultimately agreed to even though I already paid for delivery.

In other words Jumia's drivers extort their customers to double-pay for delivery.

Find another vendor if you can.

Poor at so many levels:
1. Sent an item (fan) which was incomplete with multiple parts missing. I wonder about their suppliers
2. I requested a return online, and Jumia sent me to a post office in Parklands that has never heard of Jumia - they thought I was a bit crazy going there.
3. Jumia had sent me a pin of the return location - that led to a residential house where they had also never heard of Jumia
4. Upon complaining on phone, the staff member who answered said it was my mistake to offer to drop off the item??!!! Apparently, I am supposed to select that it is picked up (how I am supposed to know that boggles the mind). When I asked whether I should sue for all the time and stress of sending me around to non-existing drop off points, she said I am free to sue and hung up.
5. Immediately after that call (on the very day I had arranged and attempted to return the item), Jumia sent me an email claiming: "This is to inform you that despite our repeated reminder, our pickup station has not received the return item(s) from your order" !!!
6. I decided there is only one solution and that is to drive to their Kaka House offices. The person who took my return there was arrogant, unapologetic and condescending in the extreme.

This is beyond a circus - these guys have jokers as suppliers, they have a website with fake return locations, they send pins of locations that are fictional, they will not apologize for all the stress and inconvenience.

Hi jumia, last week i ordered a vape pen from a jumoa store in town and a girl named violet made the order for me, apparently no vape was brought and also she is refusing to refund me she has apparently conned me, this is her number +254 703 903886 she works in a jumia warehouse in nairobi town,pension towers her name is violet chepkorir i have the mpesa message i sent her the money please work on your sales agents

They are horrible to their sellers, make a mistake and go under 3 on the seller score and you will remain there so that they can keep charging you every week.They delay order delivery, their riders are rude, customer service is horrible. Then they little you get they milk out at an exorbitant rate. Google should introduce 0 stars.

So far my experience has been okay-ish I'd give it a 3.5 star rating.

Here's my criteria for what will offer you an okay experience shopping on Jumia Kenya.
1. When buying items, buy only from listings with the "OFFICIAL STORE" tag.
2. I stick to items and online stores that offer the JUMIA EXPRESS delivery because it's fast and reliable - and I think these stores have a good agreement and relationship with Jumia and they can be trusted more than other stores.
3. I also thoroughly look at the pictures of the product, the product description, and most importantly, the product reviews (number of stars, numbers of reviews per each star, how recent the reviews are, customer's experience).

For the most part, that has made my experience okay and almost seamless - even when it comes to the returns.

But there are some times when I didn't follow my own criteria and my experience wasn't good. Either product quality was poor, It didn't look as it was described... etc etc

Jumia how do you allow your customers to get conned by fraudster like this?
The hair was fake, not human hair, not 360.And when i try to return it it says i can't return it! Did I just loose my money?
I posted a review but it doesn't show ? Why ? So that other people can be conned like me?

I have ordered a meal recently, I tried to change the order to something else and I can say it was a total mess. It too 40 minutes for me to get a reply from the agents it kept on saying " you're chatting with the agent" but no box to chat was appearing. By that time the order was already at my door, I got something I never wanted.I feel that the company is doing so intentionally to force us to buy unwanted things or maybe it doesn't want us to change things which is truly dispisable. I am truly disappointed by the new method of communication "live chat". It would be better to have a phone number to call too incase the live chat doesn't work. Thank you.

I love Nashi Peanut Butter it's one of the sweetest I have had and the delivery was first with Good packaging,will definitely buy more from you.