Journey Bikes Anmeldelser 

159
•
TrustScore 2 av 5

1,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I ordered a coffee machine from this company. They deducted the purchased price from my Visa card and sent me a verification email with an order number and information about electric bikes. I have s... Vis mer

Vurdert til 5 av 5 stjerner

This cleverly designed and conveniently delivered machine gas given me more flexibility and access to the City of New York. I can reach any part of NY including Staten Island. The power is enabling fo... Vis mer

Vurdert til 1 av 5 stjerner

Journey Bikes is un-responsive to my inquiry about a mower I bought from them 8.22.26 and have not received. Bought through Spotify which is also un-responsive to my inquiries

Vurdert til 1 av 5 stjerner

I placed an order for a go-kart on 8/22/26. Got an email confirming the order with a link to view the order on the Journey bikes website. The website no longer functions. I emailed the journeybikes.co... Vis mer

Informasjon om virksomheten

  1. Sykkelbutikk

Skrevet av virksomheten

Best online bike store. Best price, selection, best brands for electric bikes, beach cruiser bikes, fat tire bikes, fixie bikes, recumbent & folding bikes.


Kontaktopplysninger

1,8

Under middels

TrustScore 2 av 5

159 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,8

Alle anmeldelser

(159)

11 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

I love my e bike from journey bikes

I love my e bike from journey bike, the speed is perfect and it’s just so good! One thing about it is that you can’t have people on the rack because it can cause a flat tire (i’m saying that from personal experience) overall this bike gets 4 out of 5 stars!!

16. august 2021
Vurdert til 1 av 5 stjerner

Ordered our 1st bike after months of…

Ordered our 1st bike after months of continued delay excuses we cancelled the order.Ordered a 2nd bike that was in stock it came in on time and easy to put together.1st bike I was told they had and was ready ...really bad taste in my mouth.

5. august 2021
Vurdert til 5 av 5 stjerner

I did some research and finally picked…

I did some research and finally picked out an e-bike. I ordered in April and did not receive it until July. I ordered it knowing there would be a delay. Customer service was very good about answering my e-mails and updating me. It was definitely worth the wait and I am very pleased with my bike and Journey Bikes!!

3. august 2021
Vurdert til 1 av 5 stjerner

I ordered my bike on Mother’s Day and…

I ordered my bike on Mother’s Day and did not get it until the end of July. Multiple times they told me it would be on “the next truck.” Customer Service was not willing two offer any compensation. Just said, if you don’t want it we can cancel the order. The bike is great, the company and customer service is Definitely not.

27. juli 2021
Vurdert til 4 av 5 stjerner

I bought the Malibu Cruiser from…Journey Bikes

I bought the Malibu Cruiser from Journey Bikes. I got it sooner than expected. I had local bike shop assemble, which I’m happy I did. He said there were no instructions in box, there were more screws than he’s ever seen. He said there were a few things that didn’t line up, so he had to improvise. He also said the integrity of the bike is not the best. I paid a lot for this bike, that I think is adorable by the way. But, it really isn’t the best quality. It’s difficult to tell when you are buying on line. I am looking forward to riding it a lot, and hope it holds up. Denise, Florence, Colorado

24. juli 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

The only reason I didn’t give 5 stars…buy in stock

The only reason I didn’t give 5 stars is I ordered a bike that they advertised and manufacturer did not provide. This caused a longer than reasonable delay in getting bike which I ultimately switched to one they had in stock. I notice they have changed the website to push models in stock. So buy one in stock! Once I did this it shipped and was received in short order. Directions were ok. Bottom line I love the bike. And the store interaction was very positive.

2. juli 2021
Vurdert til 5 av 5 stjerner

We have purchased several E-bikes over…

We have purchased several E-bikes over this last year. We have had issues with every company we have purchased from except journey Bikes. I absolutely love my bike. I have Spine issues and the X-Treme Sedona 48V 500W Step Through Mountain E-Bike has proved to give me a smoother ride. Although I don’t do a lot of off road riding in rough terrain.

30. juni 2021
Vurdert til 1 av 5 stjerner

I just canceled my order after many…

I just canceled my order after many delays and excuses about shipping delays and etc. I waited 3 months with very little commission from Journey Bikes most me requesting updates. Very unsatisfied and do not recommend this company for any services.

16. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Journey Bikes

Svar fra Journey Bikes

Paul, we are really sorry that your order did not work out for you! We have been hit really hard by the global shipping delays that have impacted our entire industry and many others as well. I don't know if you've seen it in the news, but offloading shipping containers is extremely costly and time consuming right now due to the backlog of shipping vessels at pretty much every major dock in the US. I can see at least 50 container ships just sitting on the water in the San Francisco Bay near where I work. This is the first time in 20 years that it's been like that out there.

Our suppliers have been trying to give us their best estimates on timing and you are correct in saying that these have been pushed back several times causing big headaches to our customers as well as our internal team. The reality is, even our suppliers don't have complete control over the craziness that's going on at the docks right now and definitely share in the frustration this situation has caused. To your point, we could be doing a better job of proactive outreach concerning shipping delays and we are working on that as a result of this difficult shipping season. Call it a lesson learned the hard way.

Thanks for your patience and understanding. In any normal season we would have been able to get you your e-bike within a short timeframe. We are so looking forward to shipping routes going back to normal so that we can provide the quick turnaround that we typically have in past.

Vurdert til 1 av 5 stjerner

I bought a bike months ago and still…

I bought a bike months ago and still not received it. Worse yet I know very little about the status.

When I bought the ebike, the website stated the bike would ship within one- two weeks.

Where is it!? I was actually very excited about the purchase.

2. juni 2021

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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