JOOLA USA Anmeldelser 

After 35 hours of using the John Collins 250 dollar paddle the cork inside completely cracked. Waste of money, switched to advanced pro from Manifacturer pkkl only 140 dollas. and no issues, Joola customer service is terrible so I did not bother to get refund.

Product came completely broken. The cardboard box that it in was completely smashed in on the bottom side where it was hidden when it was dropped off, so I didn’t see it until I was almost completely done putting the table together. When I went to assemble the table top, I realized that something had smashed through the cardboard and completely punctured one side of the table and went through in dented the other side. I contacted them with a full list of 20 pictures of everything that happened. When they finally got back to me, they asked me to send them pictures which like I said I had already done in my intital email. Then they proceeded to not even contact me back at all, ever. Updated: they finally responded after weeks and weeks and then acted like all I wanted was a replacement when I specifically said I wanted a refund and then when I responded again they waited another week and said they don’t do refunds. What a company! I’ve done a chargeback. I tried calling the number as soon as they open, it constantly tells me they don’t have anyone to talk and to try contacting them through email. I’ve called them 15+ times now. I’ve been holding for a half an hour at a time only to have them hang up on me because there’s no one to talk. Worst buy ever! Merry Christmas!

Joola is a very money driven company that has amongst the worst customer support you will find anywhere. Upon doing things wrong and making you wait weeks to correct the issue they will than ask for more money. They are insensitive and tone deaf to their customers' needs and care very little if at all about correcting things in such a way that the consumer feels they are the priority. My best advice would be to find what their selling from other vendors as dealing with them is time-consuming, frustrating, and will lead to a negative outcome for you.

Have tried numerous times to resolve a hack to my card. No response not from email they don’t answer their phones or customer service lines. Really horrible customer service.

Terrible customer service

Agree with all comments on poor customer service and web site.

They take your money paddles and then tell you it is out of stock and you wait forever yo get a refund.

No credits or offer of alternative product. They have ZERO customer service.

If you di get ahold of them they simply say there is nothing they can do. Why are they paying customer service people?

For a company that brands itself as a “leader” in pickleball and claims to produce the #1 equipment in the sport, Joola’s customer service is shockingly unprofessional. You would expect a company sponsoring top pros to know how to handle something as basic as a return. Instead, the experience has been nothing short of insulting.

After providing all required information—including the order number, proof of purchase, and evidence that I replaced the items with a different size—I was met with pointless delays and completely unnecessary hoops. Their latest demand? Photos of unused items with tags still attached, as though a simple size return requires a forensic investigation.

Calling customer service was even worse. I was told they would “try to connect me with somebody,” only to be dismissed with, “We’re busy, call back later.” That is not customer service. That is avoidance.

For a company of this scale, with the resources and reputation Joola flaunts, this behavior is inexcusable. The disparity between their marketing promises and the actual customer experience is staggering. If this is how they treat customers over a straightforward return, I can only imagine the chaos if something truly serious arises.

I expected better from a brand that claims to set the industry standard. Based on this experience, they don’t even meet the minimum.

Terrible company to honor warranty. They refuse to honor a warranty on a prrseus pickelball paddle because i purchase it in a Mall Store at a Puerto rico establishment and now with the Brand New Agassi Pro is a wild goose chase to at the end have them tell me that after the high cost for the paddle I have to return it and up to 7 days later after receiving it then they can ship me a replacement. What about all of that wate time? No play time waiting on them? How great they treat their clients??? Very disappointing And the damage that the paddle has they said to don't worry about it because it performs good. Really!!!

Awful company to deal with! Avoid them at all costs. Ripped me off! I ordered a racquet while visiting Australia as I have family there. They accused me of fraud since I’m from Canada. They are morons. My billing address is from Canada so they assume it’s fraud.

When I looked at my credit card they actually still charged me. Unprofessional, nasty crooks! They lack in customer service skills. No apology for their wrong doing.

They refunded me $10 less when I looked at the credit card statement. I’m taking this to the BBB!

I would give it 0 stars if I could. Bought the joola Magnus 16mm from an authorized dealer. 3 months later the paddles core went. I tried to claim on the warranty & they said it’s normal, as long as it is not central damage it’s fine. Avoid this product because after 3 months it’s not even worth it & breaks. They charge you over $300 for a paddle. from China & can’t even honor the warranty for a bad paddle. They tell you it is ok, if the inner core is crusty & doesn’t affect play. I find that hard to believe. Be careful your warranty will be void!! Great paddle but does not last long. It will cost you $100 a month to replace it continuously. Bad paddle & price.

We use Joola pickleball paddles and products. While the quality of the products they sell are quite good, the company itself leaves a lot to be desired. For example, their shipping/fulfillment process is one of the poorest in the industry. My latest order for "in stock" merchandise took close to a week from order date to Joola actually shipping the order. I received a notice from FedEx that a shipping label had been created by Joola but the package was never actually delivered to FedEx. It took an additional 5-days from when they notified me that the shipping label had been created for Joola to actually deliver the package to FedEx. Apparently the order simply sat in their warehouse without follow up for this period. Also, while they offer a telephone number to customer service, they do NOT actually take any calls but rather tell that you call back later. Similar issues with their email solution. While they did eventually respond, they did not actually read the information that was was required (such as order number) on the ticket you have to create.. Thus, you end up having to duplicate your efforts to get a simple reply. I have heard several others complain about the same problems with Joola and even my local merchant said that Joola was very unresponsive and slow in shipping their commercial orders - worse than all the other manufacturers they deal with. Apparently, there is NO urgency at Joola as they continue to take weekends off even when shipping department is so painfully slow and inefficient in fulfilling and shipping merchandise.

I bought two Joola Perseus 14mm paddles in March 2025 from SCS Sports, Mumbai. Within 3–4 months, both paddles developed a clear defect: core crushed, rattling noise, and inconsistent pop.

Despite registering them for warranty and extended warranty, Joola India refused to replace or repair them, citing model discontinuation which has nothing to do with the clear manufacturing defect. I was forced to buy new paddles from another brand just to keep playing.

I trusted Joola for its quality and service — this experience has been extremely disappointing and unfair. I hope Joola Global looks into this and stands by the brand’s name.

#Pickleball #Joola #Warranty #ConsumerRights

Bought a Joola Rally TL3800. The quality and craftsmanship on this table is fantastic and the colors are gorgeous.
I have other ping pong tables and this is a top contender in terms of quality and price. Highly recommend!

I purchased an apparel jacket as a Christmas present. I was on an international trip and could not give the gift to the recipient until January 19th. The jacket did not fit, so I went through customer service. All I wanted to do was exchange it for a larger size. Because I missed their customer deadline of January 9th, I was denied the exchange (I also had to call them 10 days after I sent the concern through their requested email because they only sent me a note saying they would review it...really 10 days to review? Customer service was not flexible in the least. IF YOU ARE BUYING ANYTHING FROM JOOLA AS A GIFT, ESPECIALLY AROUND THE HOLIDAYS, BUYER BEWARE. Really!! They can't even exchange an item size.

Amazing customer service! My table arrived with a slight defect. The staff were pleasant, caring, and efficient. The issue was resolved quickly. I wish more companies provided this level of customer support.

Joola has the worst customer service I have ever experienced! I have a warranty issue. My endcap wobbles. I was still under warranty when info was sent to Joola. I have sent multiple videos showing the endcap wobble to Peter Nguyen at Joola since 4/24, it is now 12/19/24 and he has yet not responded!

Can NOT speak to a person, must set up a claim on file. I set up a claim on September 4, 2024, responsed back and and forth, they said will replace my paddle. After 2 weeks of me emailing them I heard nothing. I had to file 3 other claims.
Then they finally after 6 weeks they emailed me a return label. Then it took 2 weeks to receive paddle today. I will never buy another Joola product again, terrible warranty on a$279 Paddles. So took 62 days to resolve issue. :(

Wow. I can’t believe a company this big has such a horrible customer service. I purchased the gen 3 pickle ball paddle the second day it came out right from the company. It was banned and they offered full refund if purchased during that time. After 6 emails and no response plus phone calls that no one answers I waisted $300 on something I can’t use or exchange. Joola should not be allowed to operate in the US for fraud.

Would advise people never to use this company whether it be direc or through Amazon. Just keep telling me to go back to Amazon, did that and still.got a faulty table tennis bat sent photo of damaged bat but still fobbed me of,it must be a faulty bat. If I were Amazon I would stop selling their product

Joola will not let you try out your paddle and return it. It has to be unopened to return it. Go with any one of the other brands with much better return policies.