Non existent customer service
Non existent customer service. Needed to get in touch with somebody after my daughter made a wrong purchase. Even after screenshots of what the purchase should have been (sent via an online form) and numerous emails not one reply. A week later an incorrect Amended item was sent to my father for his ninetieth birthday. I am annoyed, embarrassed and disappointed for my daughter. Company needs some form of customer service.
Svar fra Jolieleather
Hello Derek,
I am sorry that you were disappointed with your experience with Jolie Leather.
I run the business entirely by myself and, unfortunately, I did not see your emails before your order was dispatched. I accept that this was my mistake and apologise for the lack of communication.
However, the wallet that was delivered was made exactly to the specifications entered and confirmed when the order was placed. As with all personalised items, the engraving is completed at the beginning of the manufacturing process, and your wallet was handmade, dispatched within five days, and delivered in time for your father's 90th birthday.
I understand that you later requested changes to the wallet and engraving, but by that stage the item had already been completed and sent. Unfortunately, personalised items cannot be amended or returned once production has begun, as clearly stated on the website when placing an order.
I appreciate that this situation was frustrating, and I am genuinely sorry that your experience did not meet your expectations. I have contacted you privately and offered a goodwill gesture in the hope of reaching an amicable resolution.
Kind regards,
Florian
Jolie Leather