John Shepherd Estate Agents - Redditch Anmeldelser 27

I had a great experience with Lauren Foster from the John Shepherd team as she helped us with arranging to have a pet in our tenancy. It can be a bit nerve-wracking asking for a pet but from the the first interaction Lauren was friendly, supportive, and helpful in her approach and was just as enthused when our Landlord agreed as we were!! Our emails were responded to quickly and she was able to pass on all information efficiently. An absolute star 🌟 and we hope to have more interactions with her in the future

Throughout my time renting with John Shepherd all of the staff were friendly and helpful. Sue made the moving out/deposit process easy through quick responses and being informative despite me disagreeing with my landlords decisions she helped me through the process.

REDDITCH BRANCH

LANDLORDS/VENDORS & TENANTS AVOID!!!! PLEASE!!!

Reasons why:
1. They don't answer the phone. How are you supposed to let or sell your property or report maintenance issues if they don't answer the phone??? We had a massive leak on our second day in our property and couldn't get through to anyone - had to call LL direct and use a plumber we knew personally as it wasn't stopping. When we did get through to someone, they told us they would get our property manager to call us back because they were out. Never heard back.

2. Staff very unwelcoming. When you enter their office, they will all stare at you and no one will say a thing until you say hello. It's very very strange. Even the lettings manager of this branch didn't smile or say hello. Its basics in customer service that when someone comes into branch, you stand, smile and greet. But noooo not John Shepherds.

3. NDO - I understand this, i get it and it works if used fairly. However, John Shep DO NOT use this fairly. At the end of your tenancy, they WILL make up claims, you will not accept them, you will counter offer and they wont liaise with you at all. They wont negotiate. they wont help. They will only say "you need to take it to adjudication". Where you need to pay at least £264. So if they want to charge you for £50 and you don't agree with it, they wont negotiate, they will simply tell you to pay £264 to take it to adjudication. Its a scare tactic. They bully you into accepting the charges, knowing you wont want to pay an extra £264. REALLY poor service here, JS.

4. bad feedback from landlords - I know some previous and current landlords of john shepherds who wish they never went with them. Service is appalling.

so much more but no point going on and on.

disappointed.

Do yourself a favour and don't waste your time with them. Will save you a lot of headaches and stress.

Without a doubt the most incompetent and self important people in the rental space.

Do not touch them with a barge pole, and especially avoid Sue Birch like the plague, she was quite frankly unprofessional.

My boyfriend phoned 3 times to enquire about a property, twice the phone was picked up and then we had the phone put down on us before had chance to speak, on the 3rd attempt, a girl called Emily answered, and abruptly said “Property has gone, any changes and will let you know” Before the word know was finished, Emily put the phone down without him even getting a word in

John Shepherd managed a rental property in Alcester for me for over 18 months. I found them always helpful, experienced, responsive, professional, and considerate. I no longer have the rental but would use them again without hesitation.

Exellent service .
Combining professionalism with friendliness.