John Moncrieff Lighting Ltd is the place to go for fine lighting. The Victorian oil lamp globes we less expensive than any of the same model I've seen. Customer service is excellent. I will continu... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Was looking for a replacement glass chimney for a antique wall light. Google kept directing me to Amazon & would have to be shipped from either the US or China. I came across John Moncrieff Lighting.... Vis mer
Helpful advice leading to a successful purchasing experience. High quality shades. Superb packaging. The very large sized box proved essential as it took a couple of puncture hits in transit - but the... Vis mer
I emailed an enquiry and photos regarding a non standard lampshade to your company at 3.37pm on April 1st 2026. At 3.43pm I received a very helpful response from Amy Martin, Office Manager... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.
Kontaktopplysninger
Unit 11 Clashburn Road Bridgend Industrial Estate, Kinross, KY13 8GB, Kinross, Storbritannia
- 01577864870
- amy@jmoncrieff.co.uk
- jmoncrieff.co.uk
4,9
Enestående
717 anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service as usual. …
Excellent service as usual everything’s so well handled and packed.
1. februar 2026
Svar fra John Moncrieff Lighting Ltd
Thanks so much for your feedback! We’re really glad everything arrived safely and that the service lived up to expectations again. We’ll keep doing our best to make sure it stays that way.
Great knowledge and service
26. januar 2026
Svar fra John Moncrieff Lighting Ltd
Thanks so much for the feedback. We’re really glad you were happy with both the service and the support. It means a lot that you took the time to leave a review.
Svar fra John Moncrieff Lighting Ltd
Thanks for the 5-star feedback — glad we could get the replacement sorted . We appreciate you taking the time to share your experience.
Svar fra John Moncrieff Lighting Ltd
Thanks for the great review. We’re pleased to hear the service hit the mark and that you’re happy with both the product and the experience. Appreciate you taking the time to share the feedback.
The product was exactly what I was…
The product was exactly what I was looking for and arrived quickly.
23. januar 2026
Svar fra John Moncrieff Lighting Ltd
Thanks for the review — great to hear the product was exactly what you were looking for and that delivery was quick. We appreciate you sharing the feedback.
Very quick service and great customer…
Very quick service and great customer service re queries
21. januar 2026
Svar fra John Moncrieff Lighting Ltd
Thanks for the feedback — we’re pleased to hear the service was quick and that our team were able to support you effectively with your queries. Appreciate you taking the time to leave a review.
Delivery charge too high.
I ordered a small item that weighed just a few ounces and came in a box about 4 inches square.
The cost for delivery was £8.00. It was sent via DPD, who claimed we were not in when they called, despite house lights being on and a car in the drive. If the driver had rung our doorbell we would certainly have heard it.
I then had to drive to the next village to collect this item.
The item is as ordered, but I feel the this company should review the methods of delivery.
19. januar 2026
Svar fra John Moncrieff Lighting Ltd
Thank you for taking the time to share this feedback. While we’re pleased the item itself met expectations, we acknowledge your concerns around the delivery cost and the experience with the courier. Your concerns have been noted and will be factored into our ongoing review of delivery options and processes.
Svar fra John Moncrieff Lighting Ltd
Thank you for the excellent feedback. It’s good to hear the team delivered a professional and knowledgeable service. We appreciate you taking the time to share your experience.
Good old fashioned service and attention to detail
It was lovely to find somewhere to still be able to buy the old fashioned articles I needed. The choice is excellent. The customer service was personal and swift. The items I wanted weren't in stock but they came me up to date with their progress. When the fragile items arrived they were very sensibly packaged so arrived intact. I would recommend this shop to anyone and will buy from them again
Thank you
13. januar 2026
Svar fra John Moncrieff Lighting Ltd
Thank you for the detailed review. We’re pleased to hear the range, communication, and level of service met expectations — especially around keeping you informed and ensuring fragile items arrived safely. It’s good to know the personal approach still makes a difference. We appreciate the recommendation and look forward to working with you again.
I was devastated when I broke my oil…
I was devastated when I broke my oil lamps glass chimney and couldn't find a one anywhere so I emailed this company and prayed they could help. After sending them photos, I was delighted to find that they had a match. I cannot thank the staff for all the help and advise they gave me and the prompt delivery of my brand new chimney. My old lamp is burning brightly thanks to the team.
6. januar 2026
Svar fra John Moncrieff Lighting Ltd
Thank you for the review. We’re pleased the team were able to identify the correct chimney and get your lamp back in working order quickly. It’s good to hear the support and turnaround delivered the right outcome. We appreciate you taking the time to share your experience.
Svar fra John Moncrieff Lighting Ltd
Thanks for the feedback — good to hear the team were helpful and that the product range met your needs. We appreciate you taking the time to leave a review.
Svar fra John Moncrieff Lighting Ltd
Thanks for the review — pleased to hear the service was helpful and delivered as expected. We appreciate the recommendation.
Good website Excellent description of items delivered on time 👍
Exactly what I wanted professional people.
12. januar 2026
Svar fra John Moncrieff Lighting Ltd
Thanks for the feedback — good to hear the website information was clear and that delivery met expectations. We’re pleased the product was exactly what you needed and appreciate you taking the time to leave a review.
Svar fra John Moncrieff Lighting Ltd
Thanks for the feedback — pleased to hear the service was quick and delivery went smoothly. We appreciate you taking the time to leave a review.
Svar fra John Moncrieff Lighting Ltd
Thanks for the feedback — pleased to hear the service met expectations.
perfect experience
5. januar 2026
Svar fra John Moncrieff Lighting Ltd
Thanks for the feedback — great to hear the experience delivered exactly as intended.
Really amazingly packaged
Really amazingly packaged, and if ever you have to call customer services and absolute delight to deal with. Will buy again and again and would recommend anybody.
4. januar 2026
Svar fra John Moncrieff Lighting Ltd
Thank you for the review — great to hear the packaging and customer service stood out. We appreciate the recommendation and look forward to supporting you again.
Your service was excellent
Your service was excellent, from start to finish. A fantastic range of products and fairly priced.
Beautifully packaged and delivered promptly and safely, thank you.
Kind regards Nigel Wharton.
27. desember 2025
Svar fra John Moncrieff Lighting Ltd
Thank you for the detailed feedback, Nigel. We’re pleased to hear the service, product range, pricing, and delivery all met expectations. It’s good to know the packaging and turnaround delivered the right result. We appreciate you taking the time to share your experience.
Wide choice of glass chimneys which I…
Wide choice of glass chimneys which I didn't expect. Prompt delivery, very well packed. Would recommend.
18. desember 2025
Svar fra John Moncrieff Lighting Ltd
Thanks for the feedback — pleased to hear the range exceeded expectations and that delivery and packaging were spot on. We appreciate the recommendation.
The only acknowledgment of my order has…
I have considered the response from John Moncrieff lighting below and accept that the order date was too near Christmas, as I have already acknowledged, though I failed to see the notice regarding the reopening date. However the response does not address the lack of communication and acknowledgement of the order. I can only suggest that the company also looks at its processes particularly when during a period of shut down and pauses the requests for reviews. This would then not irritate customers.
The only acknowledgment of my order has been the demand for a review. It’s certainly been paid for. Ordered on 22nd of December and didn’t expect a delivery before Christmas, however still haven’t received any goods or any communication from this company. May have put this one down to a rogue company.
22. desember 2025
Svar fra John Moncrieff Lighting Ltd
Hi Janet,
For clarity, our Christmas operating schedule was clearly communicated on our website prior to and during the festive period. Please note that our business was closed from 23rd December to 5th January, and the last order guaranteed for pre-Christmas dispatch was 18th December.
Your order was placed on 22nd December, outside of this guaranteed window, and during our published closure period. As stated on our website, all orders placed during this time were scheduled for dispatch upon our return, which was today.
We categorically refute the suggestion that this is a “rogue company.” Your order is fully paid, logged, and being processed in line with the timelines we communicated in advance. If you require a specific update, our customer service team is available and happy to assist via the appropriate contact channels.
We appreciate patience during peak seasonal shutdowns and encourage all customers to review delivery notices before placing time-sensitive orders.
Amy Martin
Office Manager
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