Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten

  1. Onlinemarked

Skrevet av virksomheten

Jiji Kenya is a leading online marketplace, trusted by over 4 million buyers and sellers nationwide. Jiji has empowered Kenyans to buy and sell a wide range of products and services across the country. With its user-friendly interface and advanced security measures, Jiji ensures a safe, seamless, and reliable trading experience for all users. It was recognized as the "Safest Online Shopping Platform” in 2022 and the "Best E-commerce Mobile App" in 2023.


Kontaktopplysninger

3,3

Middels

TrustScore 3.5 av 5

18 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Suspicious behaviour by Jiji

You'll find big sellers that have been on Jiji for more than two years, but they have no user feedback. And now I understand why. Normally these sellers have the lowest prices. You contact them and they will confirm the price, but when you go to the actual shop, they will give you a much higher price. There's no feedback section on their accounts, and if you complain to Jiji, the seller name will disappear, but if you search for the item on the site, you will find the same item at the same low price, and if you go through the seller's other items, you'll find that it's the same shop that you reported. I believe Jiji is either the scammer or is in on it. They disable reviews for some sellers, and they can't give you a reason why. Also, the app's high scores are probably inflated because user sentiment in other parts of the internet reflect the opposite. While a small percentage of the sellers are genuine, but recommending jiji based on that would be like recommending gambling because I won two out of ten bets.

19. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Very disappointed with the customer…

Very disappointed with the customer service after purchase. The platform has potential, but the lack of support leaves users frustrated. Right now, they’re lucky not to have strong competitors, but if one enters the market, many of us would switch immediately.

26. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

I dislike the you don’t solve your…

I dislike the you don’t solve your customers queries you just wake and change things on your website without notification your uses on the changes. You have closed my active ads without proper notifications after my payment had expired. There is a reason as to why why I didn’t go for premium services and that’s why I chose weekly charge so you cannot force me to pay for premium charges by closing my ads indefinitely that’s not the to go. I really don’t like the you solve your clients queries 😳. You have improved on response time that is the only thing I have noticed recently.

15. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Nagging customer service

The customer support for jiji kenya is so frustrating! Getting calls from customer service every week about offer packages that I can clearly access and see then pay at my convenience! I found this very irritating because it was as if they were forcing me to pay for the packages, today i got that nagging phone call from Eileen from customer service asking me how long they should give me to pay for the package, as if it's a netflix subscription!
Actually it's the first platform that I've experienced this nagging from and definitely not using it again. Work on your customer service and stop nagging sellers!
This one star review is only because I can't leave 0 star reviews, make your platform more conducive for sellers!

8. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

They have the worst customer support

They have the worst customer support team.

I was charged to post an ad. The ad then got rejected and marked as duplicate. Tracey from support asks me to make another ad only to be asked to pay a second time for it before approval.

She then ghost me and declines to answer further questions. What a joke

27. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

It can't be right for a Corporation to take money from customers

I have already written a review in Jiji Tanzania. Jiji Nigeria has been very helpful.

I had an issue with Jiji Kenya. It took Kshs 1,600 then Kshs 5,036 and soon after closed my adverts. They are not reachable. I have never known of a Corporation that happily takes money from customers, fails to deliver, and refuses to communicate - this is very puzzling. It defies logic. Unless Jiji Kenya resolves this issue my advice is to avoid them - they are terrible

1. oktober 2024
Anmeldelse skrevet uten oppfordring
Logoen til Jiji Kenya

Svar fra Jiji Kenya

We’re sorry your experience wasn’t smooth 😔
Your ads were closed because you were unreachable to customers. As a platform connecting buyers and sellers, it’s essential that people can reach the seller when they find an offer they like. If we receive multiple complaints from customers, we temporarily deactivate ads until the seller updates their contact info and is reachable.

From your chat with our support team, we understand that you were roaming, which caused the unavailability. If this was a temporary issue and you're now in Kenya, everything should work fine. Your laptop ad is currently active and using the TOP promo you paid for.

If you have any further questions, feel free to reach us at support@jiji.co.ke, and one of our managers will be happy to assist you further 🙏

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