Jet2.com Limited Anmeldelser 

De är rasister Ville inte låta us flyga bara för mitt religion!

Avoid this company at all costs. They recently refused to let a group of 5 Muslim passengers board their flight at the very last minute, right at the boarding gate. These passengers had valid tickets, went through security, and waited for hours at the airport, only to be turned away solely because of their names and because some had beards.

This is clear profiling and unacceptable racism. If you care about basic human rights and fair treatment, do not give this airline your money. You are not safe booking with a company that discriminates so blatantly.

Disappointing Experience plus tiktoks of them being racist

Terrible service from start to finish,
Very rude staff,

Rasist canceled five muslim people because of the religion and name

racist people not letting muslims take there flight to there home

Racist scumbags who "randomly" select out muslims to harrass and refuse access to the plane that they themselves have paid tickets for.

Shit airline bad quality they are racist they kicked a bunch of muslims out the plane for doing nothing DO BOT USE THIS AIRLINE the service and staff were extremely poor with added prices out of nohing just to scam and take money, also you have to pay for towels PLEASE DO NOT MAKE MY MISTAKE

Je partage mon expérience avec Jet2.com suite à un incident extrêmement grave survenu à l’aéroport de Grande Canarie. J’estime avoir été victime d’un comportement raciste, une situation choquante et profondément humiliante. Les faits ont été filmés et sont visibles sur mon compte Instagram. Une plainte officielle a également été déposée auprès des autorités compétentes.

J’attends désormais que Jet2 prenne cette affaire au sérieux, mène une enquête approfondie et assume ses responsabilités si des comportements discriminatoires sont confirmés. Aucun voyageur ne devrait avoir à vivre une telle expérience.

I had a very disappointing experience with this airline. I felt that I was treated differently because of my nationality or race, and the overall customer service was poor. The staff were unhelpful, and I left feeling disrespected.

Awful experience - this is the first & last time I will use Jet2 for car hire. Have previously used other companies with no issues but thought I would try Jet2. Hired a car via them for my trip to the Algarve. They use a thierd party called Angus Car hire who book the hire via a car rental company. When I recieved my final Invoice my credit card was debited an additional amount which I couldn't reconcile or understand as the car was returned with a full tank of fuel & no damage - I sent the Imvoice & car hire return confirming this to the car hire email given on the voucher but did not receive a response. I phoned the number on the voucher who confirmed it was a call centre in India. They sent me a link to complain which doesnt work! Still trying to get a refund and will have to do a chargeback DO NOT USE FOR CAR HIRE!

Dire. Utter rip off. Shitty service from the minute we were pickup at the airport. I refused the extra insurance because I'd already paid for extra insurance via Jet2. Woman then refused my credit card because it had my initials rather than full name. A classic bait and switch. £250 quid down. Cartrawler is apparently the name of their 'partner'.

I wish I had read all the reviews before using Jet 2 for car hire. They act as a broker and wash their hands of any problems so won't be using them at all in future for holidays or flights either.
So many contradictory messages saying I need an International Driving Permit for Greece when I dont but can't risk getting to the car hire desk and its a problem. Trying to contact anyone to discuss is a nightmare. DONT USE JET2 CAR HIRE!!

We booked a car hire via the jet 2 app
Trusted J2 would have vetted partner companies
Big mistake !
Had a terrible experience with company Green Motion Greece operating what I can only describe as a damage / insurance scam
Despite advising J2 of my issue and of numerous similar/ same complaints on trust pilot J2 just passed the buck to the search engine company they use called car trawler

I’ve contacted the latter and await their response but I expected better of Jet2 re quality management and customer care.

Suffice to say I won’t be using J2 for car hire again and as a frequent traveller doubt I’ll be purchasing flights again from J2

I’ll be taking the matter up with Greek trading standards in due course but it is very long winded

2 1/2 hours to get from Funchal airport exit to actually sitting in the car. Two main problems.... the rental is subcontracted to another company which we did not know. So one hour wasted waiting for a mini bus (among dozens of other hire companies) that ee did not recognise as ours. Then the transfer and over an hour's queue to actually get the car (even though we had pre checked in. When we got it the car was actually OK.

Absolutely shocking customer service! Made a booking and tried cancelling within 10 minutes and charged me £90 ! And tried adding extra charges once booked! Stay well away from this car hire company shocking

Extremely disappointing experience with Jet2CarHire / CarTrawler and U-SAVE Catania Airport.

We fully prepaid the vehicle and insurance through Jet2CarHire. Before pickup, Jet2CarHire explicitly stated by email that if the main driver did not have a credit card, the lead driver could be changed to another traveller with a valid credit card.

However, when we arrived at the desk, the staff refused to help us change the driver and repeatedly claimed that “nothing could be done”. Strangely, the only thing they *could* do was suddenly “solve the issue” if we agreed to purchase an additional insurance package costing more than EUR300.

We were placed under constant pressure to buy expensive extra insurance despite already having insurance included through Jet2CarHire.

No genuine assistance was provided. No practical way to amend the booking existed online. We were ultimately refused the vehicle and forced to rent another car elsewhere during our holiday.

Even more concerning, after checking recent reviews, I discovered multiple customers describing almost identical experiences at this location within the past few weeks. This does not feel like an isolated incident, but rather a very troubling pattern of aggressive insurance upselling and refusal tactics.

Very disappointing customer experience and absolutely not what we expected from a company partnered with Jet2.

I have to agree with a lot that other people say. We went through the Jet2 car hire because we thought the process would make sense as the holiday was booked with them. We chose a particular firm based on the deposit that was required and we don't have high credit card limits as we don't need them. The original car hire that came with the holiday we canncelled as the car company wanted £1800 deposit on pick up. We choose another company in Split, which advertised £800 deposit on the Jet2 car hire site. When we got here yesterday this had increased to £1100. We needed the extra £300 on the credit card as reserve, not for the care hire. So we had to pay an extra £140 for THEIR separate insurance to reduced the deposit down to £800 again.

Its an absolute swindle but when you have a two year old and another 2.5 hour drive to your resort from the airport you end up paying.

There's no real moral in the tale here- The local car hire firm runs under 3 names so you've no idea who you are booking with either- Sicily By Car (even though were in Croatia- dont' ask) Nova Cars or Direct Cars.

JET2 Car Hire uses a broker. Not linked to JET2.
I picked Enterprise
The pick-up and drop-off process was very straightforward. However, there are a few things to be aware of in advance.

We went to the desk in the airport as instructed in the email. Just a note: check your paperwork. They’ll take a hefty retainer on your card until 24 hours after you drop off. Make sure you have enough available in case you run short.

The paperwork was brief because we’d already checked in online and downloaded our passport and driver’s licence. Although we’d paid extra for waiver insurance in Uk, the car hire company tried to sell us other bits and bobs, claiming they were necessary. I declined.

We were directed to collect the vehicle opposite the arrivals gate at the airport. For those with mobility problems, there’s a ramp up to the enterprise hut, but you’ll need to drag your case up a steep metal ramp. It was quite slippery in the heat.

We were handed our keys and walked around the car. The process was very straightforward.

We dropped the car off without any problems and, as mentioned, the retainer amount was refunded to our card.

Overall, it was a fairly straightforward experience. Just be sure to read the small print to understand the retainer and other fees. It would also be helpful if they informed you about getting up to all the car hire areas. It’s quite precarious and not suitable for people with limited mobility.