Jaz Hotel Group Anmeldelser 

Wow...we stayed for 8 days in the Jaz Beach Resort in Sharm el Sheikh... what a great hotel! Rooms are spacious and comfortable, even though a tiny bit dated...the resort is definitively worth the money...my sister and I have just returned. And even though some hiccups we were treated like royalty. The staff is amazing, friendly, and go out of their way to make guests feel special. Mohammed who cleaned our room 2247 would ask us every day if we needed anything...the staff in the dining room for adults go out of their way to serve you...by the way, that dining room and the heated pool for adults was a hit.
Some guests have been there 15 times...that should say enough!
We will go back again next year for sure!

Wir fahren zwei mal im Jahr ins Jaz oasis in der Makadi Bucht. Es ist jedesmal wie nach Hause kommen zu einer großen Familie. Vom Strand bis ins Restaurant begegnen einem nur freundliches und hilfsbereiten Personal.Man kennt sich an de Poolbar unser lieber SAM das Herzstück vom Service immer freundlich und flink wie ein Wiesel .Das Team im Restaurant super unser Kellner Fatih,Ahmet sowie Sara.Unser Zimmerboy Ahmet 2261 eine Perle.Jeden tag überrascht er uns mit neuen Kreationen.Rundum Service ☆☆☆☆☆. Wir kommen wieder

Man hat mir beim aus checken meine Kreditkarte doppelt belastet. Auf Mails reagiert das Unternehmen und das Hotel nicht.

We had THE best holiday at Jaz Aquaviva, Hurghada
The hotel was stunning. All the staff were so so helpful, friendly and welcoming.
Entertainment crew were absolutely brilliant. Loved every minute of our 10 day stay
100% would recommend
100% will be staying again

Our experience in Jaz Aquamarine Hurghada was quite disappointing.
We encountered two major issues that were not handled properly.
First, we had a problem with our safe box — it took three calls and a two-hour wait before someone finally came to fix it, leaving us stuck in the room the entire time.
Second, the air conditioner stopped working at around 5:30 a.m., turning the room into a sauna. Overall, the rooms are in urgent need of renovation.

Vi rejser idag hjem efter 14 skønne dage på hotel jaz aquaviva. Vejret har været fantastisk, hotellet har været smukt og rent. Poolen skøn at bade i. Maden varieret og virkelig lækker. Servicen var i top helt fra vores ankomst den første dag i receptionen, en fantastisk venlig rengøringsmand der hver dag har modtaget os med smil og sjove figurer lavet af håndklæder til især vores 7 åriges drengs store begejstring. Vandlandet med 46 rutsjebaner der har været fantastisk for både børn og voksne.
Vi kommer helt sikkert igen.

In the hotel description of Jaz Aquamarine hotel in Hurghada on travel agent site D-Reizen stated that hotel has a private beach with crystal-clear water, ideal for swimming and relaxing. However, upon arrival, it turned out there was no beach where you could actually swim or relax. This was a significant discrepancy from what was mentioned in the travel description and negatively impacted our vacation experience.

The food at the hotel was disappointing. The selection was monotonous, there was hardly any variety, and some dishes—such as meat—were not properly cooked. This affected our overall experience negatively, especially considering we had booked an all-inclusive package and expected quality meals.
Additionally, the fruit selection at the hotel was underwhelming. Local and seasonal fruits such as mango and watermelon, which are abundant in Egypt, were missing.

Really loved the hotel and can’t wait to come back. The entertainment was brilliant every night and the team were great to talk to.

Our family has been staying at the Fayrouz resort for almost 35 years. We first visited as a young couple with my parents in law, staying in the “villa” and then later on with our own children, who grew up regularly visiting through their teenage years and became qualified Padi Divers in Sharm el Sheik. We returned again earlier this year, after a 14 year gap, with up grown-up sons, and again with a diving focus. We enjoyed the beach and the enduring ambience of the hotel, and explored the things they remembered from their childhood. Although things have changed over time to keep up to keep up with the requirements of the modern traveller, the hotel retains its original charm and even some of its original staff who remembered us! The gardens are still a beautiful oasis in the desert and very much part of the restful atmosphere. All the staff were exceptionally helpful, and nothing was too much trouble to make us stay as luxurious as possible. There was something for everyone in the buffet and lots of Egyptian treats to try. Special recommendation goes to the wonderful beach dining experience where the food was truly exceptional, and it was a rare treat to be served a lovely dinner on a nighttime beach with views of the town light up around the bay. Our rooms were comfortable and well looked after throughout our stay. We are looking forward to returning again later this year.

This is my my second visit to the jaz sharks bay I had requested a poolside room and when we got there they didn’t have it but they sorted it out at the reception and gave us room 122 which was amazing just a small room but right by the pool just what we wanted, the food was like last time I really enjoyed it. There was something for everybody. The chef was always out asking if everything was okay the staff will always lovelybar staff are always really were always nice our cleaner who was amazing. He did his towel out every day he became like a friend he was just a lovely man. Abel hameed and the beauty salon the staff and there are so lovely they remembered me from last year when I had my mother with me we even FaceTime my mother as she’s too old to come now they are so lovely. I had my nails done and my friend had a facial. I would recommend them. I also had a massage which was lovely. If you just want to fly and lie I would recommend this hotel the only thing that let it down on Hotel second visit was the daytime entertainment. It was nothing like last year’s when Coco did it he was amazing. We are also met up with the customer Relations officer who was there last year but her left she came and travelled to see us the beautiful Yasmine, I would definitely go back if all you want is sun pool nice food and lovely staff definitely would recommend.

Steigenberger Alaya Resort
Terzo anno consecutivo in questo splendido hotel dove abbiamo trascorso due settimane in completo relax.
Tutto è stato perfetto: il sole, il vento, il mare, la spiaggia, i giardini curatissimi, le piscine scenografiche, l’organizzazione e il servizio davvero eccellenti.
ACCOGLIENZA cordiale di Mr Kareem che parla un italiano fluente
CAMERA n° 3204: bella, silenziosa, ampia e luminosa
PRIMA COLAZIONE varia, ricca, sostanziosa, sia dolce che salata
RISTORANTI Possibilità di mangiare al buffet o in ristoranti con menù alla carta. (Basilico, Rocca, Mashawi). Cibo preparato con cura e con materie prime di qualità. Quest’anno poi il vino bianco ha un gusto più strutturato e presenta un aroma più gradevole.
WIFI funzionante anche in spiaggia
STAFF Un grazie di cuore a tutti coloro che lavorano in questa struttura, sempre educati, gentili e efficienti.
Ci mancheranno i vostri sorrisi che ci hanno fatto sentire bene. BRAVI BRAVI

Absolutely loved our stay at this hotel! The swimming pool was clean, spacious, and perfect for both relaxing and having fun with the family. The food was delicious with a great variety every day – from fresh breakfasts to amazing dinners. What really stood out were the activities available – there was always something going on for both kids and adults. Our children were entertained with games, crafts, and mini discos, while we enjoyed live shows and fitness classes. A perfect place for a fun and relaxing family getaway

JAZ AQUAMRINE HURGHADA,

FANTASTIC RESORT

Hotel is fully enabled for the 4th industrial revolution with giant 5g masts using very advanced technology in this new technological age combined the internet of things and the internet of bodies. Maybe these towers should be showcased on the images of the hotel but they are not, hmm i wonder why. Anyway, like some unlimited internet is throttled. If you eat too much on your all inclusive deal, the technology here will block your stomach and make sure you can't eat, and it will make you feel sick. This is likely why people feel ill here and your stool samples show up nothing. You can fool some of the people but not all of them. It's a shame because the hotel is beautiful and the staff very friendly and likely unaware. Greed knows no ends. The hotel was iberotel costa mares. Never again

The hotel and staff are overall great. The entertainment and variety of food and drinks are acceptable. But there is a major concern that the hotel management/guest relationship hides behind “cleanliness certificate” to avoid any responsibility of food poisoning. Such a huge hotel cannot ensure 100% food safety, and they have no resources of their own to ensure customers are taken care of in case of a mishap. The 3rd party clinic on-site charges predatory prices for issues that would cost 1/10 anywhere else in EU, just because the tourist is insured. There is also no transparency about the costs upfront, so you are faced with the bill after the fact. In the end these high amounts raise the premiums and the excess still needs to be paid by the customer. All together 2 people got sick from our group, and we are frequent travelers across EU and Asian. As well as repeat visitors of Jaz Hotels - but this is the first time we have experienced this. Overall if you don’t get sick it’s a good time, but if you happen to get sick on your trip - you are on your own and hotel takes no responsibility .

We stayed in Jaz pyramids resort, Giza, Cairo from 24/03/25 till 30/03/25. Rooms are bit outdated needs lot of improvement, we have stayed in Jaz Hurghada
2 years before, better hotel location and services.

Jaz Pyramids doesn't represent Jaz brand by location and services

The big rip-off is they charged USD 140 to pick up from Airport which we booked through the hotel, but later we found out Viator provides the same van transfer to the Cairo airport through Emo travels charged us USD 48. Never ever book any taxi service through Jaz Hotels.

Just came home from a lovely relaxing week holiday, stayed at the Jaz beach hotel.
View from our room was amazing😍

Every member of staff couldn't do enough for us there so happy and friendly.
Food was lovely what you can expect being fully inclusive.
Cleaned our room everyday, Clean towels and beach towels also.
We will definitely be returning to this hotel....
Thank you for a lovely time Christine and Neil x

What an amazing hotel. Beautifully clean everywhere. Staff cannot do enough for you, they were great, always smiling & happy.
Food was exceptional.
Breakfast..fresh ommlettes & scrambled eggs every morning.
Lunch at either the beach bar or pool bar, pasta, burgers, sandwiches & Beautiful deserts.
Dinner lots of good choices. Different every night.
The sea is very shallow on the beach for miles, you cannot swim in it.

Just 1 bad point, some of the evening entertainment staff were very rude especially 1, young girl Sophie was very rude just because we didn't want to get up & join in. She pointed her finger at us & called us boring English people. I have tried to complain but with no outcome. She has no customer service skills what so ever, just wants to look pretty on the stage.
Other than this I highly reccomend this hotel. We will be returning next year.

Premesso che cercherò si essere più preciso possibile senza dilungarmi troppo.
L'Hotel Maraya fa parte del Jaz Group. In Mars Alam è situato in un grande Resort che comprende anche altri Hotel del medesimo gruppo (Lamaya, Samaya, Dar El Madina etc.).
Senz'altro il Maraya è situato nella parte migliore, fronte oceano, è il più nuovo, ed è quello più elegante di tutti gli altri. La formula è All Inclusive, nel vero senso dell'espressione. Ricomprende quasit tutto. Del "quasi" mi riferico al centro Spa o ai piatti serviti in alcuni ristoranti che sono a pagamento ma ben in evidenza.
L'Hotel è maniacalmente curato e pulito. Potete trovare il personale che constantemente si prende a cuore di ogni minimo aspetto, dalla psicina al giardino, ai pavimenti, alle sdraio ed ombrelloni/tende solari sino ai vetri che sono splendenti quasi non si vedono per quanto sono puliti.
Il personale è estremamente accogliente. Sono sempre pronti per soddisfare ogni tua richiesta.
Il ristorante è ampio e offre molteplici varietà di pietanze, dalla cucina internazionale a quella locale. Gustose anche le pietanze che vengono servite a bordo piscina e al ristorante Sea Horse (sempre compreso nell'All Inclusive ma bisogna prenotarsi) sono gustose.
Il mare è a due passi anche se non c'è molta spiaggia ma quella che esiste è più che sufficiente per godersi un panorama mozzafiato.
Ci sono due piscine molto grandi per gli adulti ed una più piccola per i bambini. C'è anche la possibilità di utilizzare l'Acqua Park presente nel medesimo Resort a 100 metri dall'Hotel Maraya.
Quindi il mio voto per l'Hotel Elite Maraya è senz'altro positivo in tutti gli ambiti.
Da buon pignolo però non conferisco la Lode per alcuni aspetti fastidiosi ma comuni in Egitto e che consiglio vivamente di lavorarci sopra se si vuole mantenere lo standard di un Hotel a 5 ***** stelle e garantire un servizio impeccabile serio e professionale. Le mance non si chiedono o in alcuni casi si pretendono (e non è carino avere risposte negative se in quel momento sdraiato sul lettino non si ha il portafogli con sè). Inoltre non si può chiedere al cliente continuamente di cambiare le monetine od dollari in lire egiziane o in euro. Il cliente non è un "exchange di valute" e non può essere richiesto continuamente. Lo trovo poco serio e professionale. Spero che su questi due aspetti, gli unici negativi che posso sottolineare, si lavori per fornire all'ospite una vacanza da ***** stelle.
Per il resto invito a chi non avesse già soggiornato a Mars Alam di visitare questo Hotel. Consiglio vivamente!
Un caro saluto dall'Italia e un abbraccio a tutti voi in special modo al Manager della Reception Mahmoud Khamis (mi scuso se ho scritto male) sempre pronto e disponibile!!!
P.s: vorrei dare invece la Lode al ragazzo che ogni mattina, seduto sotto il sole, con un piccolo coltello si mette a capare ogni minima erbaccia dal giardino. Stimo davvero la sua passione e dedizione che mette al lavoro!!!!!

Vi var på Jaz Aquamarine hotel i Hurghada fra den 29-1 til 5-2-2025.

Vi oplevede super venligt personale flotte omgivelser og ikke mindst havde vi en god ven i Mohamed Nagah som gav os den ypperste gode service med rengøring på vores værelse og sørgede for vi hele tiden havde det rigtig godt.

Vejret var fantastisk maden var god. Alt i alt en virkelig god ferie.