Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

I bought the etricycle to be able to walk my dog, I am handicapped and cannot walk the distance he requires. The etricycle was great for about 11 months. It was stable doesn't tip over. Tells you how... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

It’s perfect for my needs. Peeling the protective plastic off of some parts was not fun and very time consuming. Directions too vague at times. Beware, some panels have more holes (for a specific purp... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Ordered the 4 x 6 shed and the kit was missing some of the door components. Upon contacting Jaxpety, they took my information and asked which components were missing. I gave them the numbers from the... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I ordered a chair in May 2023. It was delivered defective. I emailed customer service and informed them. They immediately sent me a reply to ask how they could make it right. They sent me another chai... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Møbelbutikk
  2. Soveromsmøbler
  3. Interiørbutikk
  4. Kjøkkenforhandler
  5. Butikk med stuemøbler
  6. Utemøbler

Skrevet av virksomheten

Established in 2017, Jaxpety aims to be an outstanding online home store with the mission of making shopping expectation come ture. Our business covers 48 states in United States through years of effort. Our warehouse in California, New York and Atlanta, covers an area of 5,000 square meters, which efficiently ensure the whole fast shipping-supply chain. We always strive to provide high quality products at a competitive price, professional customer service and cater to customer's explicit expectations.


Kontaktopplysninger

3,3

Middels

TrustScore 3.5 av 5

29 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

etricycle to walk the dog

I bought the etricycle to be able to walk my dog, I am handicapped and cannot walk the distance he requires. The etricycle was great for about 11 months. It was stable doesn't tip over. Tells you how fast and far we went. We were very happy. Last month it stopped going more than a few blocks. This was so disappointing. I contacted Jaxpety and they assisted in trying to get it working. After several discussions with Jaxpety it was revealed the problem was not repairable. The etricycle was still under warranty and Jaxpety honored the warranty and made everything right. I am happy with the result and am able to walk my dog again.

16. august 2025
Anmeldelse skrevet uten oppfordring
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
It is so nice to know you are satisfied with our service
JAXPETY is committed to providing faster logistics, better products and services to our customers.
Thanks again for support our store.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 1 av 5 stjerner

FRADULENT MISREPRSENTATION

I bought the 37.4 in. W x 15.8 in. D x 30.7 in. Assembled Tilt-out Trash Cabinet in White Kitchen Trash Can with deodorizer Device online through Home Depot. First, it says it's assembled, which it isn't. Also, when I bought it, the highlights indicated the following:

Kitchen garbage cabinet is partially pre-assembled, so the quick assembly function will save time (this product should not be placed in a humid environment)

When I picked it up at Home Depot, it was in a box and wasn't even partially assembled.

I showed Home Depot that the indication was that it was partially pre-assembled, so that it could function as a quick assembly. They called Jaxpety to find why it didn't come assembled or even partially assembled. After the phone call, Jaxpety changed the highlight to leave out "partially pre-assembled, so the quick assembly function will save time" as indicated below:

Product needs to be installed by yourself and comes with detailed installation instructions if you encounter any problems during installation or use, please contact us

This is fraudulent misrepresentation. The consequences can include paying damages to the victim, facing legal penalties, and potentially being charged with a crime.

They deliberately indicated "partially pre-assembled, so the quick assembly function will save time" to entice me or anyone who saw the highlight to purchase their product. After I had already paid for it, they changed the wording of the highlight.

I currently have it unboxed at my home. I don't want a refund; I want the assembled/partially assembled product I purchased.

I plan to seek legal action.

30. april 2025
Anmeldelse skrevet uten oppfordring
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
Sorry for the inconvenience caused.
Could you please contact us with your Order ID by sending email to customer-service@jaxpety.com
Once we get your reply, we will help in time.
Expect your reply sincerely.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 5 av 5 stjerner

Very easy and very good to handle the…

Very easy and very good to handle the purchase

14. oktober 2024
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product
JAXPETY is committed to providing faster logistics, better products and services to our customers.
Thanks again for support our store.
Have a nice day.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 4 av 5 stjerner

good Value will do the job I bought it…

good Value will do the job I bought it for !

6. april 2024
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product
JAXPETY is committed to providing faster logistics, better products and services to our customers.
Thanks again for support our store.
Have a nice day.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 1 av 5 stjerner

Came broken.

Came broken.
Disappointing
Am returning

15. desember 2023
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
Sorry for the inconvenience caused.
Could you please contact us with your Order ID by sending email to customer-service@jaxpety.com
Once we get your reply, we will help in time.
Expect your reply sincerely.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 1 av 5 stjerner

I order a kid car and they canceled my…

I order a kid car and they canceled my order and my money still ain’t come back on my card and it been teen days

13. desember 2023
Anmeldelse skrevet uten oppfordring
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
Sorry for the inconvenience caused.
Could you please contact us with your Order ID by sending email to customer-service@jaxpety.com
Once we get your reply, we will help in time.
Expect your reply sincerely.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 1 av 5 stjerner

Missing components from kit and customer service didn't care

Ordered the 4 x 6 shed and the kit was missing some of the door components. Upon contacting Jaxpety, they took my information and asked which components were missing. I gave them the numbers from the installation diagrams and they said they would send them out. It never happened and after I called back several times, the continued to ignore me and never send the few components I needed to finish installing the doors.

17. november 2022
Anmeldelse skrevet uten oppfordring
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
Sorry for the inconvenience caused.
Could you please contact us with your Order ID by sending email to customer-service@jaxpety.com
Once we get your reply, we will help in time.
Thanks for your patience and expect your reply sincerely.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 4 av 5 stjerner

Decent table but won't work for us

The item came quickly and in great condition. I bought it for my elderly mom. Once it was assembled, we discovered it won't work for her. She leans on things to get up/down and the table is not sturdy enough for her to use. Don't get me wrong, it is a fairly sturdy table just not for putting your body weight on it. I'm giving 4 stars based on account I have to pay return shipping if I choose to send it back based on this info from their website: Shipping charges for returns are not reimbursed under the following conditions:

Subjective cause, such as“don’t like/want/need the product, order a wrong item, order by mistake” etc.
Do not fit the size (Please read the product dimension carefully before purchase)
Any other return for non-quality reasons.

Had I read the return policy I would have ordered one elsewhere.

29. juli 2023
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product
JAXPETY is committed to providing faster logistics, better products and services to our customers.
As for the return shipping fee, it is to be charged by the carrier.
Thanks again for support our store.
Have a nice day.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 5 av 5 stjerner

Fantastic

Great guidelines, great fit, very helpful, look great feel great. What else can I say 5 stars 🌟

29. juli 2023
Logoen til Jaxpety

Svar fra Jaxpety

Dear Valued Customer, Thanks greatly for your message and support with our store. We are so very glad that you love it. This is what matters greatly to us: providing high quality products that meet customers' needs and expectation.It's also our greatest pleasure serving you.Wish you all the best!

Vurdert til 1 av 5 stjerner

days w/ no answer. seems bait and switch

for three days no answer. why would i buy a soaking tub before i know depth of water? that's all i'm asking cause their listing shows two conflicting things: both "water depth" and entire depth of tub from rim to bottom, as 17". Can't be. If latter is true than have to go down 2", 3" or even 4" to below overflow drain- which is where water would of course stop filling up. ... making the tub several inches higher than the 17" shown. But, they appear to want to deceive since all they need to do is answer, in writing, what the actual height the water level can go to? Again, they know their 17" makes no sense, unless the bottom to rim is inches higher and I doubt it is. What's so hard if you're not doing a bait and switch? I shouldn't need to buy a $1000 plus tub before I know this answer!
FOLLOW UP: finally, learned it is about 12.5", big difference from 17" if you want a soaking tub.

7. juli 2023
Anmeldelse skrevet uten oppfordring
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
We are sorry got the issue you met.
Could you kindly contact us at customer-service@jaxpety.com with a screenshot of your order?
Please no worry we will help you solve the issue soon after getting your reply.
Waiting for your message sincerely.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 4 av 5 stjerner

It’s perfect for my needs

It’s perfect for my needs. Peeling the protective plastic off of some parts was not fun and very time consuming. Directions too vague at times. Beware, some panels have more holes (for a specific purpose 10 steps later) even though the part numbers are all the same. Same part number panels are not interchangeable.

3. juli 2023
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
We have collected the issue you mentioned and reported it to our factory to improve.
JAXPETY is committed to providing faster logistics, better products and services to our customers.
Thanks again for support our store.
Have a nice day.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 5 av 5 stjerner

I ordered a chair in May 2023

I ordered a chair in May 2023. It was delivered defective. I emailed customer service and informed them. They immediately sent me a reply to ask how they could make it right. They sent me another chair. What great customer service. Will definitely buy from this company again

6. mai 2023
Anmeldelse skrevet uten oppfordring
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our customer service.
JAXPETY is committed to providing faster logistics, better products and services to our customers.
Thanks again for support our store.
Have a nice day.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 5 av 5 stjerner

Receiving my equipment in a timely…

Receiving my equipment in a timely manner.

16. mai 2023
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
It is nice to know you have got the parcel.
JAXPETY is committed to providing faster logistics, better products and services to our customers.
Thanks again for support our store.
Have a nice day.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 1 av 5 stjerner

I ordered a defective product and they…

I ordered a defective product and they would not replace product

3. mai 2023
Anmeldelse skrevet uten oppfordring
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
Please no worry we will try to help you solve the issue soon.
Could you please contact us at customer-service@jaxpety.com and offer us your order ID for a check?
We will help you soon after getting your reply.
Waiting for your message sincerely.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 5 av 5 stjerner

fast delivery good packaging quality…

fast delivery good packaging quality product

24. april 2023
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
It is nice to know you have got the parcel and it meets your expectation.
Thanks again for support our store.
Have a nice day.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 5 av 5 stjerner

Customer service is excellent

Customer service is excellent. Very easy to work with.

15. april 2023
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
It is our great pleausre to help you and thanks so much for your support.
Have a nice day.
Best Regards,

JAXPETY Customer Service Team

Vurdert til 5 av 5 stjerner

My timely order.

I received my order in a very timely manner and my gardening bench is just what I was looking for.

13. mars 2023
Logoen til Jaxpety

Svar fra Jaxpety

Dear Customer,
Thanks for your message.
It is nice to know you have got the parcel and you like it.
Thanks again for supporting our store and have a nice day.
Best Regards,

Jaxpety Customer Service Team

Vurdert til 5 av 5 stjerner

Product was exactly what I was looking…

Product was exactly what I was looking for. It arrived very promptly, in perfect condition and it was easy to assemble

16. mars 2023
Logoen til Jaxpety

Svar fra Jaxpety

Thank you so much for your support and feedback, which drives us to continue to offer high quality item and great service.
We will always be here to offer help if there are any questions.
Wish you the best.
Jaxpety Customer Service Team

Vurdert til 5 av 5 stjerner

Yay!

Fast shipping, well made, exceptional instructions. Happy with my purchase!

27. februar 2023
Logoen til Jaxpety

Svar fra Jaxpety

Thank you so much for your support and feedback, which drives us to continue to offer high quality item and great service. We will always be here to offer help if there are any questions. Wish you the bes. Jaxpety Service Team

Vurdert til 1 av 5 stjerner

Shippment

Poor shipping lost or unable to ship on time. Damaged or opened packages. Response to long for a reply. Suggest you use Wayfair

5. januar 2023
Logoen til Jaxpety

Svar fra Jaxpety

Dear customer, Thank you so much for the message and we did care about every customer's feelings and shopping experience in our store. We don't wanna let anyone down or feel upset. That's why we kept asking you for the details of the mentioned issues but no further reply, Perhaps you didn't receive our messages. your favorable will help us speed up to solve the issue and make you feel better asap. As you know we handled the 3 parcels in good condition to FedEx in time and it is essential to make sure all shipped items are brand new and we also did that. they must be damaged in transit under the violent transportation. Hope you could reply our message and give us one more chance to correct all issues. Best wishes, Jaxpety Service Team

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv