"I was initially worried about the delayed shipping update due to the Golden Week holidays, but the customer support team responded professionally. Today, I received my combined shipping order (BB-8 a... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered a Chiyoko sonoda figure and have not gotten any updates about whether or not it has been shipped. I don’t even have a tracking number. I ordered 04/24/26 and it said it will take 15-25 days... Vis mer
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J'ai commander un jeu vidéo en mois de Mars, jusqu'ici, j'ai été patiente car ils ont changé le statut de mon colis le 27/03 pour me signaler qu'il avait été expédia, ça fait un mois maintenant que... Vis mer
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I ordered a figure on 7th January. I have never received a shipping confirmation or any emails from them. I still have not received the item and I've now emailed them 3 times with no response. I'm g... Vis mer
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Informasjon om virksomheten
- Dataspillbutikk
- DVD-butikk
- Porselensfigurbutikk
- Leketøysbutikk
- Samlekortbutikk
- Forhandler av brukte CD-er
Skrevet av virksomheten
Japanzon – The best Japanese import site Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more. Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks. We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view. Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service. Japanzon is your direct gateway to Japan — no middlemen, no shortcuts. Thank you to all our loyal supporters for over 10 years.
Kontaktopplysninger
2-13-9 Kohoku, 123-0872, Tokyo, Japan
- 03-0000-0000
- contact@japanzon.com
- japanzon.com
2,8
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239 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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I ordered a Chiyoko sonoda figure and…
I ordered a Chiyoko sonoda figure and have not gotten any updates about whether or not it has been shipped. I don’t even have a tracking number. I ordered 04/24/26 and it said it will take 15-25 days so I will still wait that period of time, but If I don’t get my package after the 25th day I want a refund. My order reference is JAVOJPJVH
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Hello,
Thank you for your review and we sincerely apologize for the delay and lack of updates regarding your order.
Unfortunately, with only the Trustpilot username, we are currently unable to identify your order in our system or check the exact shipment status.
Please contact us directly through our support system or by email with:
* your order number,
* the email address used for the purchase,
* or any tracking/order information.
We will then be able to check the situation properly and assist you as quickly as possible.
Best regards,
Japanzon Customer Service
Excellent service and authentic new products!
"I was initially worried about the delayed shipping update due to the Golden Week holidays, but the customer support team responded professionally. Today, I received my combined shipping order (BB-8 and X-Wing model kits). Both items arrived in pristine, brand-new condition, perfectly packaged. As a collector who values item conditions deeply,, I am highly satisfied. They proved themselves to be a trustworthy shop with a real physical store in Asakusa. I will definitely buy from them again!"
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Hello Mr. Lee,
Thank you so much for your wonderful review and kind words.
We truly appreciate you taking the time to share your experience despite the stressful situation caused by the shipping delays after Golden Week.
As collectors ourselves, we fully understand how important product condition and careful packaging are, so we are very happy to hear that everything arrived safely and in perfect condition.
Your support and understanding genuinely motivate our team a lot during these very busy periods.
Thank you again very much for your trust, and we are looking forward to serving you again in the future.
Best regards,
Japanzon Customer Service
I ordered some Star Wars models 3…
I ordered some Star Wars models 3 months ago and still haven’t gotten it or any update from them. I have messaged them twice and have gotten no response. Do not order from this company!
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Hello,
We are sorry to read your review and understand your frustration regarding the delay.
However, we would like to clarify that we only received your first direct support message very recently, earlier today, and your request is currently already in our customer service processing queue.
Due to time zone differences, the recent Golden Week period in Japan, and a particularly high volume of orders and support requests, response times may sometimes be longer than usual. Unfortunately, we cannot always reply instantly to every inquiry.
Please rest assured that your message has been received correctly and your case will be reviewed by our support team as soon as possible.
Thank you for your patience and understanding.
Best regards,
Japanzon Customer Service
No email confirmation after you order…
No email confirmation after you order and they ignore you.
I ordered a gift for a friend over a week ago, I screenshot the confirmation number and saved the invoice and it's just as well I did as my email never received a confirmation after. Nearly a week later I filled in their "contact us" form which may as well have fallen into a black hole because again, no email. I checked my spam every day too.
I see them actively posting new items on facebook, which was annoying so I called them out in comments, and they gave me a dismissive "maybe it went into your spam?" which it obviously didn't, then they told me to use their email to contact them, which only gave me a dismissive message of:
"To ensure a faster and more efficient handling of your request, all customer support inquiries must be submitted through our official support system.
Please contact us directly via:
[insert contact-us form url, links not allowed]
Requests sent by email may not be processed."
I've been clearly scammed and I'll be opening a chargeback with my bank if they don't give me a working tracking number and confirmation email asap, I am beyond disgusted.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Hello,
We are sorry for the frustration caused by this situation.
We would like to clarify that we have already replied to your inquiry and provided an update regarding your order. Unfortunately, one of the items in your order (the Nana Nendoroid figure) became unavailable from the supplier after your purchase, which is why we contacted you to propose available solutions.
We also understand that some customers are currently experiencing issues receiving confirmation emails properly, which we are actively working to improve.
Please note that your order is correctly registered in our system and has never been ignored. Due to time zone differences and the recent Golden Week holiday period in Japan, response times may sometimes be slightly delayed.
We remain available to finalize the best solution for your order as quickly as possible.
Best regards,
Japanzon Customer Service
Item arrived
I ordered a figure on 7th January. I have never received a shipping confirmation or any emails from them. I still have not received the item and I've now emailed them 3 times with no response. I'm going to have to wait until July until I can claim the money back from PayPal.
Update 18.05.26 - I have updated my review as after leaving the review on here Japanzon contacted me, apologised, and shipped the order out. I have now received the item.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Hello Merrin,
We are very sorry to read about your experience.
Due to a very high volume of orders and recent delays, some shipments and responses have unfortunately taken longer than expected. We understand how frustrating this situation is.
Please rest assured that your order has not been forgotten. We kindly ask you to contact us again through our official support page so our team can locate your order and provide you with an update as quickly as possible:
https://www.japanzon.com/contact-us
We remain fully committed to resolving your situation.
Thank you for your patience and understanding.
Best regards,
Japanzon Team
They kept my money for a month and then…
They kept my money for a month and then decided they were out of stock for all 5 items and refunded me only after I inquired into why the had sent me no order confirmation or tracking number
My only previous attempt ordering from here also resulted in them being out of stock of the item they had listed.
I wont shop here again. I'm exhausted by the disorganization. I'm starting to wonder if they have any of what's on their site in stock. At least they eventually refund the money.
2. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Hello,
Thank you for your feedback.
We are sorry for the experience you had.
Due to the nature of sourcing Japanese items and the high demand we are currently experiencing, some products can unfortunately become unavailable very quickly between the moment of purchase and order preparation, especially when items are sold simultaneously in-store and online.
We understand this situation can be frustrating. Please note that your order was fully refunded as soon as the stock issue was confirmed.
We are actively working on improving stock synchronization and communication to avoid this type of situation in the future.
Best regards,
Japanzon Customer Service
J'attends toujours mon jeu...
J'ai commander un jeu vidéo en mois de Mars, jusqu'ici, j'ai été patiente car ils ont changé le statut de mon colis le 27/03 pour me signaler qu'il avait été expédia, ça fait un mois maintenant que j'attends mon colis !
J'essaye d'envoyer des email pour demander l'état de l'envoi de mon colis mais je n'y arrive pas.
Franchement je risque d'être deçue si je reçois rien, car je pensais commander d'autres choses sur le site...
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Bonjour,
Merci pour votre message.
Nous sommes sincèrement désolés pour cette situation et pour l’attente rencontrée.
Nous n’avons pas retrouvé de message de votre part dans notre système, ce qui peut expliquer l’absence de réponse jusqu’à présent. Dans tous les cas, cela ne devrait pas arriver et nous nous en excusons.
Nous allons vérifier immédiatement votre commande (réf. PQYURFVOF) afin de comprendre ce qu’il se passe et remédier à la situation dans les plus brefs délais.
Nous vous invitons également à nous recontacter directement via notre service client avec votre référence afin d’accélérer le traitement.
Merci pour votre patience et votre compréhension.
Cordialement,
Service client
Japanzon
I ordered a package almost 5 months ago…
I ordered a package almost 5 months ago with express shipping & didn't recieve an email with any of my package/shipping information, and have not had any updates, nor had any of my emails be responded to about where my parcel is at
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Hello,
Thank you for your feedback.
We are sorry to read your review. We are surprised by the statement of a wait of almost five months, as we have not been able to identify any corresponding unresolved case or recent contact request with the information provided.
If there is a genuine order issue, we kindly invite you to contact us directly with your order reference, full name, and purchase email address so that we can investigate immediately and assist you properly.
We always take customer concerns seriously and remain available to resolve any legitimate situation quickly once the necessary details are received.
Best regards,
Japanzon Customer Service
Je recommande !
J'ai commandé une peluche le 31/03 et l'ai reçu le 13/04/2026. La livraison à été rapide.
C'est la première fois que j'ai commandé sur cette boutique en ligne et j'en suis très satisfaite de mon expérience.
La peluche à été bien emballée et n'a pas été abîmée lors de son voyage du Japon jusqu'en France.
De plus, j'ai envoyé un message pour prévenir que ma peluche était bien arrivée et un des responsables de la boutique m'a répondu. Il a donc aussi une bonne communication avec le client.
Je recommande !
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Bonjour,
Un grand merci pour votre superbe avis et pour votre confiance.
Nous sommes très heureux d’apprendre que votre première expérience avec notre boutique vous a pleinement satisfaite, tant au niveau de la rapidité de livraison que de l’emballage et du suivi de votre commande.
Nous attachons une grande importance à la qualité du service ainsi qu’à la satisfaction de nos clients, et votre retour nous fait sincèrement plaisir.
Merci encore pour votre recommandation et nous espérons avoir le plaisir de vous servir à nouveau prochainement.
Bien cordialement,
L’équipe Japanzon
Not even a one confirmation email after my order
I placed the order on 7/4/26 and today is 20/4/26, I havent received any order confirmation email yet, so I am so confused whether I have made the order or not. And I contacted the customers service via their website for three times, still no response. That is so wired.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Hello Sek Wing Wong,
Thank you for your review, and we sincerely apologize for the confusion.
We have now identified your order in our system and can confirm that your order has been properly received and is currently being prepared.
It also appears that our previous emails may not have reached you correctly, which may explain the misunderstanding.
We are sorry for this inconvenience and thank you for your patience. Please feel free to contact us again anytime if needed.
Best regards,
Japanzon Customer Service
No response
Hello, on April 12th I ordered "Good Smile Company - Nendoroid "KamiKatsu: Working for God in a Godless World" Mitama" to Israel.
I checked the link and it only says "Payment accepted", no shipping confirmation whatsoever.
Will my order get shipped, or perhaps, was already shipped and on its way to me?
I tried contacting support on the day of purchase but got no response.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Hello,
Thank you for your feedback.
We would like to clarify that our customer support team did reply to your message on April 13 regarding your order to Israel.
At that time, we explained that we were still checking the shipment situation and also offered two clear options: to continue waiting for processing, or to cancel the order if preferred.
As we did not receive a follow-up response from your side, the order remained pending.
Please feel free to reply to our customer service message at any time and let us know which option you would prefer. We remain available to assist you.
Best regards,
Japanzon Customer Support
Bonjour,
Bonjour,
Site à éviter absolument ! Ma fille a fait une commande le 10/03 pour un montant de 65 €, son compte a été débité 2 jours après. A ce jour, toujours rien reçu et aucune réponse à mon mail de réclamation, pour demander un remboursement immédiat. J’ai pris contact avec une association de défense de consommateurs et suis en train de voir les recours possibles avec ma banque. Je n’en resterai pas là. Les méthodes de ce site dont inadmissibles !
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Bonjour,
Nous faisons suite à votre message.
Votre commande était bien prête à être expédiée et nous vous avions répondu à la suite de votre prise de contact.
Toutefois, à la suite de votre demande de remboursement, nous avons préféré procéder à l’annulation de la commande ainsi qu’au remboursement sur le moyen de paiement d’origine.
Le remboursement apparaîtra sous quelques jours ouvrés selon les délais bancaires.
Bien cordialement,
Service client Japanzon
Very happy with my order
I was very happy with the service provided by Japanzon. They were quick to address any questions I had about my order. Thank you for being a great seller to order from.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Hello Mark,
Thank you very much for your wonderful 5-star review.
We are truly happy to hear that you were satisfied with your order and with the support provided by our team.
Providing quick and helpful assistance is very important to us, so your kind words mean a lot.
We sincerely appreciate your trust and support, and we look forward to serving you again soon from Japan.
Best regards,
Customer Service
Japanzon
Je tiens à remercier cette entreprise…
Je tiens à remercier cette entreprise pour la qualité exceptionnelle de ses services. L’équipe est professionnelle, à l’écoute et toujours prête à répondre aux besoins des clients avec efficacité et bienveillance. Le travail est soigné, réalisé dans les délais, et le résultat est largement à la hauteur des attentes. Je recommande sans hésitation !
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Bonjour Simon,
Un immense merci pour votre superbe retour.
Votre message nous touche particulièrement, car nous mettons tout en œuvre chaque jour pour offrir un service professionnel, réactif et soigné à chaque commande.
Savoir que notre écoute, notre efficacité et le soin apporté à votre expérience ont été à la hauteur de vos attentes est la plus belle récompense pour toute notre équipe.
Merci encore pour votre confiance et votre recommandation, cela nous aide énormément à continuer de faire grandir Japanzon.
Au plaisir de vous revoir très bientôt parmi nos clients.
Cordialement,
L’équipe Japanzon
Primera compra
Fue mi primera compra, compré una caja musical de NieR, debo añadir que el producto en sí es frágil, el saber que pedí su amable apoyo para proteger aún más el producto y tener ese amable y positiva confirmación, me dio mucho más confianza sobre el trato al cliente, volveré a comprar.
El único feedback que pediría sería que en caso de que el envío se retrase, siempre avisar, es completamente normal que pase eso y más cuando son por cuestiones ajenas, simplemente por transparencia, eso sumará más a la confianza del cliente hacia ustedes.
Gracias por todo y completamente satisfecho con la compra y el envío.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Muchas gracias por su primera compra y por tomarse el tiempo de compartir una reseña tan detallada.
Nos alegra mucho saber que la caja musical de NieR llegó en buen estado y que nuestro cuidado adicional en el embalaje le dio más confianza durante todo el proceso. Para nosotros, proteger bien los artículos frágiles y mantener una comunicación humana y clara con nuestros clientes es una prioridad absoluta.
También le agradecemos sinceramente su comentario sobre la transparencia en caso de retrasos. Tiene toda la razón: incluso cuando los retrasos son normales por cuestiones logísticas o de abastecimiento, avisar proactivamente es una parte importante de la confianza. Seguiremos mejorando este punto para ofrecer una experiencia todavía mejor en sus próximos pedidos.
Será un placer volver a atenderle en Japanzon.
Gracias de nuevo por su confianza y por su apoyo.
Une arnaque
J’ai effectué une commande le 10 mars 2026 et à ce jour (le 10 avril 2026), je n’ai aucune nouvelle de celle-ci. Son état sur le site est toujours au stade de « Paiement accepté ». Je les ai relancé à deux reprises par mail, sans retour de leur part. C’est inadmissible !
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Bonjour,
Nous sommes sincèrement désolés pour cette attente et comprenons parfaitement votre frustration.
Le statut « Paiement accepté » signifie que la commande est bien enregistrée dans notre système, mais qu’elle est encore en cours de traitement.
Pour les demandes liées au suivi ou à une anomalie de commande, le canal le plus rapide et le plus prioritaire reste toujours notre **service client directement via l’espace commande / plateforme SAV**, car cela nous permet d’accéder immédiatement au dossier et d’apporter une réponse concrète.
Les e-mails envoyés sur d’autres adresses peuvent parfois être retardés ou filtrés, ce qui peut malheureusement ralentir le suivi.
Nous vous invitons à nous recontacter directement via votre espace client avec votre numéro de commande afin que nous puissions traiter cela en priorité et vous apporter une solution rapide.
Nous vous présentons encore toutes nos excuses pour ce désagrément.
Cordialement,
Service client Japanzon
Svar fra Japanzon
Bonjour,
Nous sommes sincèrement surpris par votre commentaire, car nous ne retrouvons à ce stade aucun échange ni aucune commande permettant d’identifier la situation évoquée.
Chez Japanzon, nous traitons chaque commande avec sérieux et nous apportons toujours une solution lorsqu’un problème réel nous est signalé.
Pour toute demande liée à une commande, le moyen le plus rapide et le plus prioritaire reste toujours de nous contacter directement via le **service client de la plateforme / espace commande**, car cela nous permet d’accéder immédiatement au dossier concerné et d’assurer un suivi efficace.
Les messages envoyés par d’autres canaux peuvent parfois être filtrés ou retardés, ce qui complique l’identification rapide du problème.
Nous vous invitons donc à nous recontacter via votre espace client avec votre numéro de commande afin que nous puissions vérifier la situation et vous aider concrètement.
Cordialement,
Service client Japanzon
I don't get answer...
Yesterday I did a purchase and I got anxious because I didn't get a confirmation email payment.. but the amount was charged. Despite send a email I didn't get any answer.. If I don't receive any reply I would rather my money back, it looks like a scam as I can see .. thanks
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Hello Marcos,
Thank you for your message, and we sincerely apologize for the stress caused by the missing confirmation email.
We can confirm that your order **HWQYYJHHF** is correctly registered in our system and the payment has been successfully received.
In some cases, confirmation emails may be filtered by the email provider and end up in the spam or junk folder.
Please rest assured that your order is valid and currently being processed normally.
For the fastest support regarding any order, the best and most priority channel remains the **customer service section directly through your order account / support platform**, as it allows us to access your file immediately.
We sincerely apologize again for the confusion and thank you for your trust.
Kind regards,
Customer Service
Japanzon
4/3/2026 still no personal email for confirmation
4/3/2026
Still no confirmation email
They replied to my review on here but that has been it. I am happy they replied here so it makes me feel somewhat comfortable. But them saying they sent a message when I still have yet to recieve one is concerning. Just want to know if what I ordered is coming or not so I can either purchase the boxes elsewhere.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Hello Joseph,
Thank you for your feedback.
We are sorry for the delay and understand your concern.
Please note that we have already replied to your previous messages and confirmed that your order is currently being processed. Due to the extremely high demand for Pokémon 151 booster boxes, sourcing and preparation can sometimes take a little longer than usual.
We are actively working with our suppliers to secure the stock and finalize your shipment as soon as possible.
Thank you very much for your patience and understanding.
Best regards,
Japanzon
J’ai commandé une figurine il y a plus…
J’ai commandé une figurine il y a plus d’une semaine. Je n’ai toujours pas reçu la moindre mise à jour de suivi alors que leur site garantit une mise en livraison sous 48 heures et une semaine au pire. Je les ai contacté par email ainsi que via leur plate-forme de contact sur le site web et je reste sans réponse. Leur numéro de téléphone n’est pas attribué ou n’est pas accessible. J’ai cherché dans tous mes mails ainsi que dans mes spams et je n’ai pas trouvé la moindre raison de leur part. J’hésite à faire un litige PayPal car même si je voulais un remboursement, je ne serais pas sûr que la compagnie me réponde à temps. Par ailleurs, on me donne un email et un numéro de commande radicalement différent sur certains navigateurs (alors peut-être qu’un autre client a le suivi de ma commande sans le savoir).
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Japanzon
Bonjour,
Merci pour votre retour et nous sommes sincèrement désolés pour cette mauvaise expérience.
Après vérification, votre commande du 24 mars était bien enregistrée. Nous avons tenté de sécuriser le stock de la figurine auprès de nos fournisseurs, mais sans succès immédiat, ce qui a malheureusement entraîné ce délai.
Afin de ne pas prolonger davantage l’attente, votre commande a finalement bien été **annulée et intégralement remboursée**.
Nous n’avons en revanche pas retrouvé de message de votre part dans nos échanges, ce qui explique l’absence de retour de notre côté.
Encore toutes nos excuses pour la gêne occasionnée et merci pour votre compréhension.
Cordialement,
Japanzon
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