James Gibb Anmeldelser 

Since taking over the factor responsibilities for 358 properties at Pilrig, Edinburgh I have nothing but praise for the team and especially the Senior Property Manger. Requests for support are promptly answered, explanations on costs are very clear, repairs carried out with efficiency, best of all is transparency and engagement on many ongoing programs within the development. First class performance

The strongest component of the service is the property manager for our development. He responds quickly and takes effective action. However the support team behind the Property Manager is an important component of his success.

Sent two emails to Glasgow office regarding estate maintenance. Never got a reply.
Quick enough to take the factor fee every month despite doing nothing for it.
Totally useless.

Terrible horrendous company.

Extortionate charges for poor quality services. Received notification from my mortgage provider saying i had not paid for invoices. These invoices were for the prior owner not me. First communication was from a mortgage provider. Extremely poor organisation but aggressive credit controllers that do not know how to apologise when they are in the wrong.

We are now being managed from JG Aberdeen office. Leanne and Eloise have been responsive and professional in handling our issues. The communication much improved. They have successfully pursued reimbursement from three of their contractors who did not undertake the work as billed!!!! The works in question were hall cleaning, roof inspection and fire/alarm testing. There still lacks a method of verification if work is executed on the development by JG. The last billing was error free👏😀.
We have an active residential committee and we undertake small works ourselves. If there is no committee most property management their service would be inefficient and liable to overcharging

James Gibb Residential Factors recently managed the re-painting of some wooden facia boards at our block of flats in Aberdeen. They could only get one company to quote for the work, JRS Roofing who quoted £6400.
A number of flat owners were quite shocked when Abergeldie Roofing arrived and carried out the work in just 2 to 3 days with 2 men on the job. We then asked James Gibb to get an itemised invoice from JRS Roofing, which we think they should have done at the start. The itemised invoice showed a total of only £3150 (£1800 labour, £900 equipment hire , £450 materials).
Because James Gibb agreed to the original £6400 quote we are obliged to pay it in full.
I understand the contractor(s) need to make a profit but feel that as a group of individuals who don't have a single voice, we have been easy pickings for an incompetent property factor and unscrupulous contractor(s).

Appropriate questions were asked

Good communication, fair consultation.

Helpful and understanding staff managed the situation well

Really helpful team. Very responsive and keep you updated on their actions and advocate on our behalf. Highly recommend.

Most homeowners see property management fees as a burden and an expensive expense. It is important to understand that homeowners in a development are primarily responsible for the renewal, maintenance, repairs, and general upkeep of the buildings and common areas. Employing a property management professional with the necessary expertise enables these responsibilities to be fulfilled. Since the creation of a Residents Association Committee two years ago, the committee members have worked very closely with James Gibb Residential Factors (Edinburgh) to ensure that the homeowners' responsibilities were delivered. In the last six months, there has been a significant improvement in the implementation of renewal and repair processes, along with clearer invoicing. There will always be opportunities for improvement, and working together in partnership will deliver further gains in the future.

Thank you..

Although prompt, the initial response I got was not satisfactory so I wrote to a more senior member of James Gibb’s staff who was more helpful. The issue has been only partially resolved.

Engineer required access to property.
James Gibb agent ensured all key players were included in communications, and agreed schedule and works were completed on time.

Jemma was great and responded immediately with regard to the security issue we had so a big thank you.
Regards

Had a couple of queries and got quick and helpful answers from DanielSteele.

Being able to speak to the Property Manager concerning quotes for the Residents Committee meeting (7 members + Property Manager)at 5.00pm that day. We were able to discuss fully

Having James Gibb as factor for the current home is a breath of fresh air, after having really poor experience with the property factor for my previous home.

Very clear, precise and structured communication. Transparent billing, including original copies of ad hoc invoices for voting on repairs / maintenance work.

We receive a simple pre-invoice letter once a quarter, telling us what work has been carried out, what work needs carried out, breaking down charges and expenditure for the development as a whole and block specific charges. The invoices received after are clear, concise and simple.

They have an online voting system, and the rest of the portal is otherwise very clear and simple to navigate.

I would request that the IT side of James Gibb allow us to add more than 1 email address to our JG+ account so that we can have communication being issued by email directly to both our inboxes in the household.

Any residents associations that are considering changing factors should definitely check them out as a potential solution.

A very prompt reply to my email a couple of weeks ago!
Hopefully this is a sign of a much better service from Gibbs than previously!

Managed to speak directly with Area manager over the phone..enquiry sorted promptly.