Rose should be the only customer support representative! She was able to get me the help I needed quickly and efficiently. She’s knowledgeable, professional, and made the entire process easy. As for t... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Fel provided great customer service in helping me get my delivery to a local UPS Store. Being in a new development, my packages get lost. He provided me with helpful links and guided me on how to requ... Vis mer
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Everything was made quick and easy for me today which I appreciate. My representative was pleasant and knowledgeable w/my concerns, and handled everything smoothly. He was very professional and friend... Vis mer
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There was a lot of confusion on my part but I was able to speak to someone and they made things more understandable. I was a little disappointed at first because it seemed like they just kept using s... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At IVY RX, we aim to help you optimize your body to perform at your peak. No matter the goals of your active lifestyle, we'll help you get the most out of every day and ensure that as you grow older, you don't have to accept that aging is synonymous with declining. Whether you’re looking for NAD+, Glutathione, B12, or weight loss treatments, we are the source for all your wellness needs, delivered to your door without stress.
Kontaktopplysninger
111 NE 1st Street 8th Floor #8564, 33132, Miami, USA
- 866-464-8989
- support@ivyrx.com
- ivyrx.com
4,7
Enestående
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 79 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Account dashboard dose adjustment issue
My prescription called for an increase in dosage for the next 4 weeks. I wanted to keep my current dosage for another month. I reached out to Jan in customer support and to the doctor. I was told I could adjust the dosage myself on my account's dashboard. I tried doing so several times to no avail. My account would not update and kept stating the next shipment would be 10 mg instead of 7.5 mg. The website is not very user friendly. So, I reached out to Jan again and kept being told to adjust the dosage on the dashboard although I told her I had already tried and was getting frustrated. Jan then took it upon herself to escalate the issue to their internal department and delay shipment of the next dose to make sure the dosage adjustment is made. I also received an email with a discount promo code that I had to bring to Jan's attention to get the discount. It is not applied automatically. So be sure to keep track of those promo code emails! Jan did the best she could and hopefully the adjustment will be made and I'll receive the requested dose. Just know that if you need help, pose your questions in advance because it may take a day or two before you receive a reply. The good news is concerns posed to the Doctor are addressed quickly!
22. mai 2026
Svar fra Ivy Rx
Thank you for sharing your experience. We’re sorry for the frustration you experienced while trying to adjust your dosage through the dashboard, and we understand how important it is to feel confident that your next shipment reflects the correct dose. We’re glad our team was able to escalate this internally and delay the shipment to help make sure the requested adjustment is reviewed before it moves forward. At Ivy Rx, we value Transparency, Responsiveness, Understanding, and Safety, and your feedback helps us improve both the dashboard experience and how promo codes are communicated. Someone from our team will reach out directly to help confirm your dosage request and make sure any remaining concerns are addressed.
Svar fra Ivy Rx
Thank you for your wonderful feedback! We’re so glad to hear you’ve experienced fast replies and such a helpful staff. Providing responsive, understanding, and reliable support is something our team truly values, and we’re happy your experience reflected that. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Svar fra Ivy Rx
Thank you so much for your kind feedback! We’re thrilled to hear our team has consistently been amazing and helpful throughout your experience. Providing understanding, responsive, and supportive care is something we truly value, and we’re so happy we’ve been able to make such a positive impact. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
The prompt response and the information…
The prompt response and the information that was provided to help me with my question. Ard was very nice and helpful.
22. mai 2026
Svar fra Ivy Rx
Thank you so much for your kind feedback! We’re thrilled to hear the prompt response and information provided were helpful with your question. Providing responsive, understanding, and supportive care is something our team truly values, and we’re so glad Ard was nice and helpful throughout your experience. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Svar fra Ivy Rx
Thank you so much for your kind feedback! We’re thrilled to hear you had a fantastic customer service experience with our team. Providing responsive, understanding, and supportive care is something we truly value, and we’re so happy we could make a positive impression. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Rhinard was a great help in explaining…
Rhinard was a great help in explaining my meds. He was patient with my questions, A great person to have on your team 😌
21. mai 2026
Svar fra Ivy Rx
Thank you so much for your kind feedback! We’re thrilled to hear Rhinard was such a great help in explaining your medication and was patient with all of your questions. Providing understanding, responsive, and supportive care is something our team truly values, and we’re so glad Rhinard made such a positive impression on your experience. We truly appreciate your trust in Ivy Rx and your thoughtful recognition of Rhinard as an important part of our team. We’re always here if you need anything.
Ard was incredibly helpful with all of…
Ard was incredibly helpful with all of my inquiries. I really appreciated the time, support, and thoughtful responses!
21. mai 2026
Svar fra Ivy Rx
Thank you so much for your thoughtful feedback! We’re thrilled to hear Ard was incredibly helpful with all of your inquiries and provided the time, support, and thoughtful responses you needed. Delivering understanding, responsive, and genuinely supportive care is something our team truly values, and we’re so glad Ard made such a positive impression on your experience. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Svar fra Ivy Rx
Thank you for your feedback! We’re so glad you had a great experience with our team. Providing responsive, understanding, and supportive care is something we truly value, and we appreciate your trust in Ivy Rx. We’re always here if you need anything.
Rosette was the customer service person…
Rosette was the customer service person I was in contact with during my question of switching medications. During the process she was kind courteous and prompt with answering all of my questions and concerns. She kept me up to date on the process of switching medications and what I can anticipate. Excellent experience! Thank you Rosette!
21. mai 2026
Svar fra Ivy Rx
Thank you so much for your thoughtful feedback! We’re thrilled to hear Rosette provided such kind, courteous, and prompt support throughout your medication switch process. Providing understanding, responsive, and transparent care is something our team truly values, and we’re so glad Rosette kept you informed every step of the way while answering all your questions and concerns. It’s wonderful to know you had such an excellent experience. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Jan was quick to answer and resolve my…
Jan was quick to answer and resolve my question super quick. Thank you Jan for all your help and quick respond.
21. mai 2026
Svar fra Ivy Rx
Thank you so much for your kind feedback! We’re thrilled to hear Jan was quick to answer and resolve your question so efficiently. Providing responsive, reliable, and supportive care is something our team truly values, and we’re so glad Jan made your experience such a positive one. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Trizipadtide lk…
What i loved the most is you can talk to someone. Great communication. Got my meds on time very classy wrapped. Can't say enough about IVY.
16. mai 2026
Svar fra Ivy Rx
Thank you so much for your wonderful feedback! We’re thrilled to hear you loved being able to talk to someone directly and that the communication throughout your experience was great. Providing responsive, understanding, and trustworthy support is something our team truly values, and we’re so glad your medication arrived on time and professionally packaged. We truly appreciate your kind words and trust in Ivy Rx and are always here if you need anything.
Very helpful and explained what I…
Very helpful and explained what I confused about. Sai was really good
21. mai 2026
Svar fra Ivy Rx
Thank you for your kind feedback! We’re so glad to hear Sai was very helpful and took the time to explain what you were confused about. Providing understanding, responsive, and supportive care is something our team truly values, and we’re happy Sai made your experience such a positive one. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Carlos was great
Carlos was great, he answered my questions and helped me get my Order sent out after being un-paused.
21. mai 2026
Svar fra Ivy Rx
Thank you for your wonderful feedback! We’re so glad to hear Carlos was able to answer your questions and help get your order sent out after being un paused. Providing responsive, understanding, and reliable support is something our team truly values, and we’re happy Carlos made your experience such a positive one. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Quick response
Everyone is always so very nice and attentive when I have a problem and try to handle it expeditiously
14. mai 2026
Svar fra Ivy Rx
Thank you for your kind feedback! We’re so glad to hear our team has consistently been nice, attentive, and quick to help whenever you’ve had a problem. Providing responsive, understanding, and supportive care is something we truly value, and we’re happy your experiences have reflected that. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Excellent Customer Service
Myra was so helpful with waniting to change my medication. Super easy and quick and really quick to respond back.
21. mai 2026
Svar fra Ivy Rx
Thank you for your wonderful feedback! We’re so glad to hear Myra was so helpful with changing your medication and made the process super easy and quick for you. Providing responsive, understanding, and efficient support is something our team truly values, and we’re happy Myra made your experience such a positive one. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
She responded quickly and updated what…
She responded quickly and updated what I needed right away. No hassle! Love it!
21. mai 2026
Svar fra Ivy Rx
Thank you for your wonderful feedback! We’re so glad to hear our team member responded quickly and updated everything you needed right away with no hassle. Providing responsive, efficient, and supportive care is something we truly value, and we’re happy your experience was such a positive one. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Fel did an EXCELLENT job in assisting…
Fel did an EXCELLENT job in assisting me today with the issue I had regarding the tablets I did not receive.
21. mai 2026
Svar fra Ivy Rx
Thank you so much for your wonderful feedback! We’re thrilled to hear Fel did an excellent job assisting you with the issue regarding the tablets you did not receive. Providing responsive, understanding, and reliable support is something our team truly values, and we’re so glad Fel was able to help resolve the situation for you. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
Prompt responses
21. mai 2026
Svar fra Ivy Rx
Thank you for your feedback! We’re so glad to hear you received prompt responses from our team. Providing responsive, reliable, and supportive care is something we truly value, and we’re happy your experience reflected that. We truly appreciate your trust in Ivy Rx and are always here if you need anything.
This process was easy and fast
This process was easy and fast! Already seeing major progress, so happy with IVY RX!
19. mai 2026
Svar fra Ivy Rx
Thank you so much for your wonderful feedback! We’re thrilled to hear the process was easy and fast for you, and even more excited that you’re already seeing major progress. Providing responsive, trustworthy, and supportive care throughout your journey is exactly what our team strives for, and we’re so happy you’re loving your experience with Ivy Rx. We truly appreciate your trust and are always here if you need anything.
Fast quick and effective
Fast quick and effective. Only held a brief moment just to verify my dosage and didn’t take much time.
21. mai 2026
Svar fra Ivy Rx
Thank you for your feedback! We’re so glad to hear the process was fast, quick, and effective for you. Providing responsive, efficient, and reliable support while making sure important details like dosage verification are handled carefully is something our team truly values. We appreciate your trust in Ivy Rx and are always here if you need anything.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.