Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
3,2
8 anmeldelser
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The fact that I was so reluctant to order because of all the bad reviews is so sad because I am absolutely in love with the dress! Quick shipping (even sent out a day earlier than their original dispatch date), the dress is stunning and high quality material, exactly how it looks on the photos. The bad reviews seem to be regarding returns but if you read the policy properly it's very clear in my opinion.
Amazing outfit 🤍 Had so many compliments definitely will be purchasing from you again !!!
The shop is denying me my most fundamental right as a consumer here in the UK: exercising my 14-day right to return. And then it tries to denny another right… self expression and informing people THAT IS A SCAM 🤣
I will leave a comment every day if necessary. I have also gathered 3 other people who have been harmed by this scam company. We are quite a few, and we are going to take legal action toward everyone who is supporting THIS HUGE SCAM.
Svar fra Ivyroseuk
Hello Angela
We’re sorry to hear that you feel this way, but we would like to clarify the situation accurately for anyone reading your review.
You were offered a full refund as a even though the item you purchased was marked as final sale. We explained this clearly and promptly in our communication.
We take consumer rights very seriously and always follow UK regulations. We have never denied you the ability to leave a review or “self-express”; we simply responded with the correct information and offered a resolution.
We understand that misunderstandings can happen, and we remain fully transparent. If you would like to complete the refund that was already offered, you are welcome to contact us directly so we can finalise it for you.
Our goal is always to resolve issues fairly and respectfully, and we are happy to assist with the completion of the refund at any time.
Thank you,
Ivy Rose
Terrible customer service! Had to pay £20 for a return! Only give you 3 days from the day you recieve it to return it as well!!!! Otherwise you don’t get a refund.
Terrible brand. Dress was ok. Did not fit so wanted to send it back due to the item during on the sale that it states in the TINNIEST writing you can’t get refund only exchange for a more expensive dress.
Order a set but didn’t receive any tracking or anything from them trying to contact but no response
Bought a stunning dress for the races after weeks of searching . Paid extra to get it as fast as possible. Received the dress and it has a hole in . I’ve tried my best to contact them regarding a replacement or refund and I’m getting no joy at all ! It’s very disappointing as it was £75
None existent customer service .
Would not recommended as your stuck with damaged items and out of pocket
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
