Super customer service! I needed to change the time of my train departure I got an email response within 10 minutes confirming the change with the new tickets!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I e-mailed them for assistance with changing my ticket time, and they were so fast to respond, took care of it right away, and were so polite and quick to answer! Amazing customer service!
We watched two military aged men walk into our first class cabin and attempt to steal another passenger’s luggage. Once you’re past the “ticket gate” there is zero security checks while boarding. Anyo... Vis mer
Selskapet har svart
I functioned as our own travel agent for the 22 day trip my wife and I are taking from April 29 thru May 21, 2025, and I can tell you that the amazing help I received from Maria Kolosova of the Italia... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Whether you’re exploring Italy for the first time or embarking on your next Italian adventure, rail travel is the ideal way to explore Italy’s many beautiful cities and rich landscapes. ItaliaRail is here to make sure you have everything you need to make your Italian rail journey remarkable. ItaliaRail also provides a wealth of information about Italian train travel. Prepare for your trip with detailed information about Italy’s great cities, trains and rail stations. Learn tips and tricks for traveling by train in Italy — what to pack for your journey, how to plan your trip, and what to see when you get there.
Kontaktopplysninger
Har svart på 16 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
ease of buying tickets
Super customer service
Super customer service! I needed to change the time of my train departure I got an email response within 10 minutes confirming the change with the new tickets!
Quick & Kind
I e-mailed them for assistance with changing my ticket time, and they were so fast to respond, took care of it right away, and were so polite and quick to answer! Amazing customer service!
Support was the best
Support was the best! Quick to help with my questions and kind! THANK YOU
Super fast response!
Gloria was very helpful.
I ask to change my reservation
I ask to change my reservation, the response was fast and accurate
Its reliable .
Its reliable .. easy to use .. good customer service but prices is little bit high..
Superb assistance
Rapid reply during off hours to allay US traveler piece of mind!
Very friendly, professional & helpful!
I got answer to my question and solution
I got answer to my question and solution to the issue with the speed of light. Exceptional!!! Thank you! Highly recommended!
Excellence in Motion — Trenitalia
We've just spent six weeks traveling throughout Italy using Trenitalia. I was thoroughly impressed. The trains were consistently on time, clean, and comfortable, with professional and courteous staff who made every journey enjoyable. The ticketing and booking system is excellent and easy to use, adding to the convenience of our travel. Grazie Mille
Very helpful
ItaliaRail customer service via e-mail…
ItaliaRail customer service via e-mail was fast and courteous.
The email response time is lightening…
The email response time is lightening fast. It’s a great resource to have questions answered quickly.
Brilliant customer service
I had problems booking on line, and contacted the customer service dept, late at night, who made a couple of suggestions. After further unsuccessful attemts we cracked the problem the next morning, and there were delightful, personal exchanges between customer service representative and me...very human!
The excellent and quick response to my…
The excellent and quick response to my issue, ItaliaRail resolve my issue quickly. I was totally surprised how fast ItaliaRail responded. Great customer service.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








