Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
4,2
12 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This is a great product for individuals with hearing loss for one on one or small groups. I used this product at a Housing Conference in Sacramento.
I went ahead and purchased my own to uae since I lost my hearing aids. OTC hearing aids does not work for me because of my severe hearing loss.
works great for tv and conversations, shipping was fast no complaints so far.
it was a gift for a family member, the amplifier works as described.
your opening question to me for this review is "What went wrong this time?" Which implies that you normally have problems with either your product or your support.
I originally purchase the head set on Amazon. But once I wanted more info about microphone I started working with your company directly, When the controller is placed on a shirt pocket, I could hear others but I heard my own voice very loudly. So someone there responded I shoiuld try the adjustable microphone, they provided a link and the description of the adjustable mic was the same for the fixed mic. not vary convincing that you can't add a few words to discuss the adjustment and/or show a picture showing how it adjusts.
Then there is a billing concern that I am currently trying to address. I asked about you association with a company that is showing up on my credit card "Dongguadx 5Q xx" your response to my question about this tells me if I used PayPal then this "this is perfectly fine" but if I used a credit card then the payment would be through IRoger Hearing. I used a credit card, I don't even have PayPal account. So now I have to get my Credit Card company to involved to fight the charges.
Then on top of the I did finally order the adjustable mic, quantity of one, got one a few days ago but received another today, so I assume I will need to deal this shortly.
Svar fra iRoger Hearing
Our warehouse did contact you and offered you free expedited shipping and a free extra omnidirectional mic, obviously because you ordered a directional bendable mic. They were hoping this would solve your problem better. However, he did not know that you had set your email to only accept incoming messages from people you have approved. Usually, normal buyers do not do that, so he thought you should have received the email. This is why you said you received an extra mic when you only ordered one.
We do have a description on our website stating that it is a bendable mic for directional sound, but you said we do not have that.
You contacted our customer support and sent us a machine code, asking if we are associated with the code you found on your credit card statement. Our support team did tell you that if you use PayPal as your credit card processor, they may use a dynamic descriptor instead of the merchant name. That is an issue between the PayPal gateway and your bank, which is out of our control.
For each of your transactions, you received a receipt with full details of your order that exactly match your credit card statement. I don’t know why you are saying you used your credit card directly with us—we do not process any credit cards directly on our website. All our payments are processed through PayPal and Stripe. You chose PayPal as your credit card processor, but you deny that you did that. You know everything, yet you pretend you know nothing about it.
This is a very good lesson for us: never offer any kindness for free.
PRODUCT FOR THE PRICE IS EXCELLENT. MY DAD HAS 5000.00 HEARING AIDS AND HAD AN ISSUE THAT NEEDED THEM TO BE SENT OUT. YOUR PRODUCT WORKED WELL FOR HIM. WE HAVE TRIED OTHERS AND WERE NOT SATISFIED. HE WAS VERY HAPPY WITH THE QUALITY OF HEARING!
it was a gift for my mom, works great! shipping was fast too.
very good company to deal with and the product works as expected
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
