Intex - North America Anmeldelser 760

Svar fra Intex - North America

For 3 timer siden

It sounds like such a headache to be stuck with two heavy, non-working units after spending over $700. I can completely understand why you are frustrated, especially since you love the product but feel burdened by the physical and financial cost of getting rid of defective equipment.

I am glad the replacement process itself was easy, but leaving you with the task of disposing of these bulky items was clearly a major oversight on our part. I will be sharing your story with our logistics team to see how we can better handle returns for large items in the future.

We really appreciate you being so open about this situation. Your candid input is a vital part of how we learn to better respect our customers' time and space.

Svar fra Intex - North America

For 3 timer siden

It is so wonderful to hear that your experience was the exact opposite of what you were dreading. We know that maintaining a spa can sometimes feel like a chore, so making that power unit swap as easy as "plug and play" is exactly what we strive for.

We are thrilled that you found the part you needed without any hassle and got back to enjoying your spa in no time. Thank you so much for the kind words and for being such a fan of what we do!

Svar fra Intex - North America

For 3 timer siden

I am so incredibly sorry that you are still waiting on the replacement mattress you were promised. I can certainly understand your frustration, especially since these are significant purchases and you expect them to last and be backed by our word.

It is completely unacceptable that you haven't received your new bed yet. I will look into what happened with your shipment right away to make sure this gets sorted out and you aren't left empty handed.

Thank you for being so direct with us about this failure in our process. Your honesty is a vital part of how we identify where we need to do better for our customers.

Svar fra Intex - North America

For 3 timer siden

It is great to hear that your new airbed is working perfectly and that our team could support you through the process. I apologize for the confusion you faced during the replacement, but I am so happy to know our staff stayed by your side to make things right.

We are thrilled to have earned your continued trust. Your candid feedback helps us see exactly where we can simplify things for a better customer journey in the future.

Svar fra Intex - North America

For 3 timer siden

I’m very sorry to hear that your warranty claim was denied after you took the time to gather all the necessary paperwork. I completely understand why you feel let down and want to warn others, especially when you believe you met all the requirements on your end.

It’s clear we missed the mark in providing the support you expected and deserved. I will look into how your claim was handled to ensure it was processed correctly in accordance with our limited factory warranty.

We truly appreciate you being so upfront about your experience. Input like yours is a crucial part of how we evaluate and improve our service standards for everyone.

Svar fra Intex - North America

For 3 timer siden

I am truly sorry to hear about the frustration this has caused. It is incredibly disappointing when a small, specific part fails and the only suggested fix is to replace the entire unit. I can certainly see why being told to spend over $200 for a simple control panel issue would feel like a brush off.

That experience is far from the level of support we want our customers to feel. I will make sure your comments about part availability and the service you received are shared with the right people here.

Thank you for being so honest about your experience. Your feedback is a vital tool for us as we look for ways to improve how we support our customers and their products.

Svar fra Intex - North America

For 3 timer siden

It is wonderful to hear that you had such a great experience with our team. We aim to provide that level of support to everyone, so knowing we hit the mark for you really makes our day.

We are so glad we could resolve your issues quickly and effectively. Thank you for sharing your positive experience with the community!

Svar fra Intex - North America

For 4 dager siden

It sounds like you have had a truly exhausting time trying to keep your pool running, and I am sincerely sorry for the frustration this has caused. I want to clear up a major misunderstanding regarding the parts you received because we actually do not use or keep any refurbished inventory. Every single product and part in our warehouse is brand new, so it is troubling to hear that your replacements failed so quickly. Being stuck with a pool you cannot use is the last thing we want for you.

We truly value you sharing these details about your experience and the long phone call you endured. Thank you for your directness. Hearing exactly where we let you down is essential for us to fix our service and improve how we support our customers.

Svar fra Intex - North America

For 4 dager siden

It is wonderful to hear that your new mattress is working out well for you. I can certainly see how those first few steps were a bit of a headache, especially when that second pump didn't do the trick and the refund process felt stuck. We know it takes a lot of patience to troubleshoot parts before getting a full replacement, and I am glad we could eventually get a fresh bed out to you.

We are so grateful for your satisfaction now and for your willingness to share the full story of how we got there. Thank you for being honest about the hurdles you faced with the pump and the return policy. Your feedback is a huge help as we work to make our support process more straightforward for everyone.

Svar fra Intex - North America

For 4 dager siden

Hello, I am so glad to hear you finally received the correct product, though I am genuinely sorry for the confusing journey it took to get there. It sounds incredibly frustrating to deal with cancellations and conflicting information about what was actually heading your way. Navigating backorders and unexpected replacements is a lot to handle when you just want a working product.

We really appreciate you sticking with us through those hiccups. Thank you for being so open about your experience. Your honesty helps us pinpoint exactly where our communication tripped up so we can make things much smoother for the next person.

Svar fra Intex - North America

For 6 dager siden

Hello Tony, I am so sorry for the frustration this has caused. It sounds incredibly taxing to deal with a mattress bulging like that and then feeling like the promised replacement never arrived. I completely understand why you are feeling let down by the process.

Our records indicate the warranty process is currently incomplete because a detailed proof of purchase has not been provided yet. Please reach out to us so we can help you get that sorted and move this forward for you. Thank you for being so candid about your experience. Your bluntness is very helpful as it shows us exactly where we need to clarify our steps to better support our customers.

Svar fra Intex - North America

For 6 dager siden

I am so sorry to hear about the frustration regarding your return. It is great that our team helped you find the right part, but I completely understand why you feel disappointed about being stuck with the original item. Having an unused product go to waste is never the outcome we want for our customers.

I will certainly pass your comments along for review. We really value you speaking up about this. Feedback like yours is essential because it highlights exactly where we can improve our policies to better serve everyone.

Svar fra Intex - North America

For 6 dager siden

I am so glad to hear that we could make the replacement process easy for you. We always aim to respect your time, so knowing that you had a smooth experience with our team really means a lot to us.

It is great to have your recommendation. We truly appreciate you choosing us and hope you enjoy your new product.

Svar fra Intex - North America

For 6 dager siden

It is so good to hear that we could help you out quickly. We know how stressful it can be when a guest is visiting and your gear does not work like it should, so I am glad our team was able to get that replacement to you without any extra costs or delays.

We are always here whenever you need us. Thank you so much for taking the time to share such a kind note about your experience.

Svar fra Intex - North America

For 6 dager siden

Hi there, we really appreciate you sharing this. It is wonderful to hear that we have been able to take care of those warranty issues for you without any major hurdles. We aim to make things as easy as possible for our customers, so knowing that you feel confident doing business with us truly makes our day.

We look forward to keeping things running smoothly for you for a long time to come. Thank you for being such a loyal part of the Intex community.

Svar fra Intex - North America

For 6 dager siden

Hi Sue, I am so sorry you have been struggling to get your Intex Spa running. It sounds incredibly frustrating to deal with a complex list of verbal instructions while trying to fix a new purchase, especially when a written guide would have made things much clearer. I completely understand why that experience felt unhelpful.

I will share your feedback with our team to ensure we provide better technical support and written resources moving forward. In the meantime, please reply to my request for contact information so we can reach out and provide you with assistance. Thank you for being so direct about where we fell short. Your honesty is exactly what we need to hear so we can fix these gaps and do better for our customers.

Svar fra Intex - North America

For 7 dager siden

It is so great to hear that you had such a positive experience with our team, Dennis! I am glad your representative was able to provide the respectful and efficient service you deserve to get your problem sorted out quickly.

We really appreciate you taking the time to share this shout out. Your feedback helps us know we are on the right track, and we look forward to being here for you whenever you need us!

Svar fra Intex - North America

For 7 dager siden

I am so incredibly sorry to hear about the constant frustration you faced with your hot tub and the replacement pump, Kevin. It sounds exhausting to deal with endless filter changes and alarms only to have the machine stop working entirely. We clearly failed to provide the relaxing experience you expected, and I am truly disappointed that the replacement did not solve the problem.

We will be reviewing your contact history to determine the best path forward for you. For immediate assistance, I encourage you to reach out to our friendly support team so we can look into this further.

We are deeply grateful for your candor regarding these technical failures. Your honesty is a vital tool that helps us pinpoint where our products and support must be better for our customers.

Svar fra Intex - North America

For 7 dager siden

It sounds like you had quite the journey getting your pool up and running, and I am so sorry for the frustration that initial leak caused. Preparing a space for a pool that size is a lot of work, and having to redo the setup because of a bad seam is definitely not the experience we want for you. I am glad the second liner is holding up well despite the rough looking delivery box.

We truly value you telling us about the trouble you had with the first liner and the shipping. Your feedback is a crucial part of how we improve our quality control and shipping standards for everyone.