international.evri.com Anmeldelser 

My father passed away, and we had to send a hard copy of his will to South Africa to wind up his estate. Tracking shows "arrived at international hub" after which no updates for 3 weeks. I raised a case and was told "investigating with courier"??? There is literally no way to contact anyone to find out status, explain the urgency or just get them to send confirmation that the parcel was lost so we can go to a judge and have affidavits sworn. I will never use Evri again. It is going to cost hundreds of pounds to rectify this if we can ever get an answer to the case raised which has been sitting with no updates for over 10 days now

I have been sent 2 parcels. I did not order either. I live in Bristol. One parcel should have gone to Milton Keynes and the other to Bromley. They were posted through the letter box. There is no way to contact Evri to send them back. No wonder no one gets their parcels.

AVOID!

If you do not keep the package or receive it damaged, you cannot file a complaint.
There is no possibility of any contact with a live person, the only thing you can do is click with the bot.
This company should be shut down and face the consequences.

Bought an item on e bay and had a tracking number from Evri stating had the parcel delivery pending only to find they have not delivered and no way to speak to them and a second rate courier who is unfit for the purpose of parcel deliveries and not the first time

Please do Not use Evri they are supposed to be the new improved Hermes..Joke!!
I sold items on ebay sent via Evri..Evri has lost 4 of my items which are expensive
It's clear parcels are stolen in house as so many others have the same issue.
No customer service whatsoever so I'm out of pocket by several 100 pounds
please avoid these cowboys at all cost
This company should be closed down

Bought an item on ebay, the sender gave it to Evri.
Evri admitted they had it :
"We've received your parcel at the ParcelShop and will be collecting it shortly"
But never delivered it. Despite trying to contact them, got no new information and the status didn't change.

Poor customer service "dropping you like a hot potato" rather than addressing the issue (losing parcel + not reimbursing cost of shipment, not reimbursing £20 protection). Referring to forms and claim links that don't work.
Might be more expensive with other companies (not even sure), but definitely worth it.

You can't polish a t@*d but you can role it in glitter!! Hermes, the t@*d of delivery services couldn't make their service any better so they renamed it, ie; rolled it in glitter! Nope, still didnt improve the joke of a service.....lost my Vinted parcel pre Xmas, now say they delivered £133 worth of goods through my letterbox...including 7 items of clothing & a pair of shoes...through a normal sized letter box!! Needless to say we have not actually received the parcel!! Please just give up & admit defeat Evri!!

Parcels not delivered, then says delivered and hasn’t been delivered 4 local people with the same experience.The Police should look into this company as businesses have to replace the stolen items it’s an absolute disgrace. Customer Service does not exist why do businesses use them.

DO NOT USE THIS COMPANY
I posted a parcel on Dec 5th that was never delivered & I understand that things can get lost but there is no way of claiming through evri. All communication is automated & after several weeks of trying I cannot speak to a person & the tracking says I still have the parcel.
I have checked the drop off shop 3 times & it was definately collected, they did state that during the Xmas rush there were temp staff collecting with no scanners which may be why it's not on their system.
I have had to refund the customer & am now out of pocket with no way of resolving it with evri.
Will use a different courier in the future & looks like I will have to go to the small claims court to get my money back.
D Renney

Same crap service, different day

Have two bad experience with them. Bought an item online which I had to send back to the merchandiser as the size was small. I have dropped my item to evri collection point and I regularly tracked it but there was no movement! So I contacted the merchandiser and I have been told the driver “lost” my item (quite strange!). Luckily merchandiser refunded my money. The other nightmare experience is that I bought an item from a different retailer and apparently my item is “damaged” during transit, and we dont know where my order is (again sounds very strange!!!!). It’s been two weeks now no update from both useless evri and the retailer.

When ordering anything, I always use DPD, or other trusted couriers.

When I see Evri, the mutation of a terrible company, Hermis, I wince.

They are either late, or items tend to go missing, or in their words, unlocatable.

Ordred an item near on 4 weeks ago. It didn't arrive and showed on their tracking service it was with them.

Short email exchange and yet again, item is nowhere to be found.

The person helping to locate the parcel, customer services did a great job.

However, it seems that they do have some folk there with sticky fingers as parcels just don't disappear.

Do not use. I certainly won't again.

Adding to my previous review. They can it find n my postcode. I can't sign into the account even though I have registered. I want my money back.

They’re absolutely useless! Been told my parcel is missing but I’ve got to wait 48 hours for them to confirm this which means even if it is found I won’t have it in time for Christmas and it’s a present for my daughter! I ordered it weeks before Christmas for a reason!!!!

Completely missed delivery estimate and unable to contact anypne in customer service.

Have sent 2 parcels now to my daughter in Mexico the first one never even left the Uk someone had an early Xmas present. After numerous emails apologies etc I did get all my money refunded. I then went and repurchased gifts which was a gift for a 6 year old boy who been human trafficked along with his mom. My daughter a member of the IWC in Mexico was putting together a package for him to show there is still sone kindness to in the world. How wrong was I to trust EVRI with the 2nd parcel left UK in record time got to international hub never to be seen again. Another early Xmas present for a staff member. Therefore my advice don’t use this company to send international parcels they have too many light fingered staff and possible your parcel won’t get there. by the way once the parcel leaves the UK it is handled by Parcel2go!!

Terrible service! If I had options not to use Evri services I would do it.
They did not even try to deliver my parcel and canceled delivery straight away.
No one called me.

Booked a parcel to be collected from home, was given a day and promised a text stating an hours timeslot, no text and no parcel picked up, have spent two days now trying to actually speak to someone, have had to book collection through another company, looks like zero chance of a refund. This company is a joke, wouldn't use again

Waiting for 5 days for an update online. Contacted the company I bought a Xmas present from. They said they had contacted Evri who would deliver in 1-2 days, and no delivery. Can’t even bring up my package on “track your package “. I’m very sad as it’s a Xmas present I ordered on 5/12/23. My son will have to wait until after Xmas now. Dreadful service