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24. mars 2026

Thank you for the review!

We're so happy you're satisfied with your insurance. Please note, we offer plans with many different coverage availability windows from 5 days to 2 years or more. Many plans are also extendable, meaning you do not have to purchase coverage monthly.

This varies by plan, so please reach out to us if you need assistance extending your coverage!

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10. mars 2026

Thank you for taking the time to share such detailed feedback. I’m really sorry to hear how frustrating this claims experience has been. That’s absolutely not the experience we want our customers to have.

I do want to clarify that Insubuy is an independent insurance marketplace, not the insurance company or claims administrator. While we help customers compare and purchase visitors insurance plans, the claims themselves are reviewed, processed, and reimbursed directly by the insurance company or plan administrator, and they make all final decisions. That said, you should never feel unsupported, and we take concerns like this very seriously.

Even though we cannot control the claims process, we can step in to help facilitate communication, look into delays, and guide you on next steps, including the appeals process if it applies to your situation. We’d really like the chance to do that for you.
Please reach out to us at +1 (866) INSUBUY with your policy information so we can look into your case directly and help move things forward.

Thank you again for your feedback. We truly appreciate customers who have trusted us for multiple policies over the years, and we’d like to make this right however we can.

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5. mars 2026

Thank you so much for the great review! We’re really glad to hear you found our service good, economical, and trustworthy for J1/J2 scholars — that means a lot to us.

If you ever need help reviewing coverage options or have questions about your policy, our team is always happy to assist. You can reach us anytime at +1 (866) INSUBUY.

Thanks again for choosing Insubuy — we appreciate you!

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5. mars 2026

Thank you for taking the time to share your experience. I’m really sorry to hear that none of your claims were reimbursed and that you had trouble with hospitals or clinics recognizing your visitors insurance. I understand how frustrating and disappointing that would be.

I do want to clarify that Insubuy is an independent insurance marketplace — not the insurance company itself. While we help customers compare and purchase visitors insurance plans, all claims are reviewed, processed, and reimbursed directly by the insurance company or plan administrator, and they make all claim decisions.

That said, we never want you to feel unsupported. We’d be more than happy to look into the delay or denial of your claims and help facilitate communication with the insurance company. While we can’t change claim decisions, we can guide you on next steps — including the appeals process if it applies to your situation.

If you’re open to it, please contact us at +1 (866) INSUBUY with your policy details so we can help you directly.

Thank you again for your feedback — it truly helps us improve the experience for our customers.

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5. mars 2026

Thank you so much for the great feedback! We’re really glad to hear that you found everything user friendly — that’s exactly what we aim for when helping customers navigate their insurance options through Insubuy.

If you ever have questions or need help comparing plans or understanding coverage, feel free to reach out anytime. We’re always here to make the process as smooth as possible.

Thanks again for choosing us!

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3. mars 2026

Thank you so much for sharing your experience with Insubuy! We're really glad to hear that the process of choosing and purchasing your insurance plan felt simple and straightforward. That’s exactly what we aim for.

If you ever have questions about your coverage or want help reviewing your plan, our team is always here to support you.

Thanks again for choosing Insubuy, and we’re here whenever you need us!

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3. mars 2026

We understand how frustrating it can be when you're waiting for a refund. As we relayed to you earlier via email, your insurance administrator, IMG, is still awaiting additional information necessary to process a refund.

Please log into your MyIMG portal (not your Insubuy MyAccount) to view this message and respond accordingly.

If you have any questions, you can reach out to IMG directly at 1-800-628-4664 or customercare@imgglobal.com.

Thank you!

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3. mars 2026

Thank you so much for sharing your experience with us! We're really happy to hear you had a great experience and felt the service was excellent. It means a lot to know our team’s patience and dedication really stood out to you.

If you ever need anything in the future or have questions we can help with, we’re always here and ready to assist.

Thanks again for choosing us!

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3. mars 2026

Thank you so much for taking the time to share your experience with Insubuy! We’re thrilled to hear that you’ve used our services before and continue to find our prices and service reliable.

It’s wonderful to know that Mia and Gary made such a positive impression, they truly are personable, knowledgeable, and committed to helping customers find the right coverage. We’ll make sure your kind words are shared with them!

If you ever need assistance again or have questions about your insurance options, we’re always here and happy to help.

Thank you for choosing Insubuy!

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3. mars 2026

Thank you so much for the feedback! We're glad to hear everything was easy to follow.

Clear, simple guidance is something we really focus on, so it’s great to know it made your experience better.

If you ever have suggestions or need anything else, feel free to reach out, we’re always here to help!

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2. mars 2026

Thank you so much for the kind words! We’re really glad to hear you received good service from our team. Providing a smooth, positive experience is always our goal, and feedback like yours truly means a lot to us here at Insubuy.

If there’s ever anything more we can do for you, feel free to reach out, we’re always happy to help!

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2. mars 2026

Thank you so much for taking the time to leave a review!

We really appreciate your kind words about our service. Our team works hard to make every experience a positive one, and it’s great to know we’re hitting the mark.

If there’s ever anything more we can do for you, feel free to reach out, we’re always happy to help!

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23. feb. 2026

Thank you for taking the time to share your feedback. I’m really sorry to hear about the delay with your claim. Having an accident during your trip to Greece and then going months without an update is understandably frustrating, and we know how disappointing that kind of experience can be.

I’d like to clarify that Insubuy is an independent insurance marketplace, not the insurance company itself. We help customers compare and purchase travel medical insurance plans, but all claims are reviewed and processed directly by the insurance company or plan administrator, and they are the ones who make all claim decisions.

That said, we’re still here to help. While we can’t change or influence the outcome of a claim, we can absolutely help facilitate communication with the insurance company and guide you through the next steps— including the appeals process, if that applies.

Please feel free to contact us at +1 (866) INSUBUY with your policy details so we can take a closer look and help get you moving in the right direction.

Thank you again for sharing your feedback

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23. feb. 2026

Thank you for sharing your feedback, and I’m so sorry to hear that your policy didn’t cover the emergency expenses you experienced. Having to pay nearly $25k out of pocket is incredibly stressful, and that’s absolutely not the experience we want our customers to have.

We’d really like to take a closer look at what happened and see how we can better assist you. Please feel free to contact us at +1 (866) INSUBUY with your policy details so we can better assist you. Our team is here to help clarify coverage and address any concerns you may have.

Thank you again for bringing this to our attention.

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19. feb. 2026

Thank you so much for sharing your experience! We’re thrilled to hear that Autumn was able to make the insurance process clear and stress‑free for you, especially as an international teacher navigating U.S. insurance for the first time. She’s wonderful at breaking things down and guiding customers through their accounts, and it’s great to hear she helped you find the right plan in such a short time.

We truly appreciate your kind words about our support team here at Insubuy. If you ever have more questions or need help down the road, please feel free to reach out. We’re always here to support you!

Thanks again for choosing us, and we wish you a smooth and successful stay in the U.S.

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17. feb. 2026

We’re truly sorry to hear about your recent experience and understand how frustrating a prolonged claims process can be — especially after being a long-time customer.

Please note that Insubuy is an independent insurance marketplace and not the insurance company itself. While we help customers compare and purchase plans, all claims are reviewed and processed directly by the insurance company or plan administrator, and claim decisions are made solely by them.

That said, we would be happy to see how we can help with the delay in your claims processing. While we cannot influence claim decisions, we can help facilitate communication with the insurance company and guide you on possible next steps, including the appeals process if applicable.

Please feel free to contact us at +1 (866) INSUBUY with your policy details so we can better assist you.

Thank you for sharing your feedback.

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6. feb. 2026

Thank you so much for sharing your experience! We're thrilled to hear that Tim was able to help you find the best policy for your visiting in‑laws. Making coverage easy and stress‑free, especially for family travel, is something we care a lot about.

If you or your in‑laws need anything else while planning their visit, feel free to reach out anytime. We’re always here to help!

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5. feb. 2026

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you received such wonderful support. Our team works hard to make the insurance process easy and stress‑free, and feedback like yours truly means a lot.

If you ever need help with travel insurance or anything else, we’re always here for you.

Thanks again for choosing us!

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5. feb. 2026

Thank you for sharing your experience, we understand the frustration when coverage doesn’t work as expected, especially when you need care quickly.

The Beacon America PPO plan is designed to work within the UnitedHealthcare PPO network, rather than at every provider nationwide. Providers outside of this network may request upfront payment or may not be familiar with how to verify international visitor plans, which can sometimes cause confusion at the time of service.

In many cases, when a provider is unsure how to process the plan, they may attempt to check eligibility through a domestic system instead of the correct international network. For this reason, all billing, verification, and claims instructions are listed on the back of the ID card and are also explained in the “How to Use the Insurance” document available in the MyAccount portal.

It’s also important to note that providers are allowed to request payment upfront and submit claims afterward, depending on their office policies.

We’re always happy to step in and assist with provider verification or help guide both members and medical offices through the process to avoid these situations. If you’re still experiencing issues or would like additional support, please contact our team at +1 (866) INSUBUY. Thank you!

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3. feb. 2026

Thanks so much for sharing your feedback! We’re really glad to hear that our platform made it easy for you to find good travel medical insurance. Helping travelers quickly compare trusted options is exactly what we aim for, so your review truly means a lot.

If you ever need help with another trip, or have questions about coverage, feel free to reach out anytime. We’re always happy to help make travel planning a little smoother!