Instant Pot Anmeldelser 

Een zeer teleurstellende ervaring met Kenners.nl. Ik heb een nieuwe Instant Pot besteld, maar ontving een verpakking die goor, vettig en door water beschadigd was. Tot mijn verbazing zat er zelfs een 'Tweede Kans'-sticker op de doos.
​Vervolgens geprobeerd dit netjes op te lossen, maar de klantenservice reageert met standaard AI- gegenereerde mails waarin deze staat van de verpakking vreemd genoeg wordt afgedaan als hun "standaard kwaliteitscontrole". Inhoudelijke opmerkingen worden simpelweg genegeerd.
​Telefonisch contact opnemen is onmogelijk: het voicemailsysteem verbreekt automatisch de verbinding. Een bedrijf dat gebruikte spullen als nieuw verkoopt en vervolgens onbereikbaar is voor de klant.
Nog steeds bezig om te mogen retourneren...
Koop niet bij dit bedrijf!

Bought an air fryer and year ago, the draw and separator element need replacing. Problem is, you go to the website for spares and you're told they're having problems with this area. Then tell me they're working on it... for four months now!!! Don't go near them... a load of rubbish

I bought an Instant Pot rice cooker last November and have since stopped using it.

The rim of the inner pot is unusually sharp and feels unsafe to handle. The lid also does not close properly unless I manually push the inner pot backward first, which makes the product feel poorly designed.

I also submitted a review with photos on Instant Pot’s own website, but it was never published. That made the experience even worse, as it gives the impression that critical customer feedback is not being handled transparently.

Overall, I am disappointed with both the product quality and the service.

I orderded an instant pot duo crisp 2 days ago ( in NL) with expected delivery for today, after emailing them because the product didn’t arrive, they answer saying that the product is out of stock and they cancelled my order. They arent a serious company.

I purchased an INSTANT SOLO COFFEE MAKER. Imagine my surprise when I got it and was so excited to use it only to discover they sent me non working junk!When I contacted them about the issue they asked me for a video (which I sent) they then said the video was to long and to send photos of the heating element ( ARE YOU KIDDING ME) like I would know where that is and would be willing to tear it apart to find it. I didn't demand my money back just a working machine and all's I have been doing for a week is emailing back and forth and still no working coffee maker. What a total scam! Don't buy from thes n people unless you have any to loose your money because that's what will happen and they will not stand by their warranty.

Instantpot duo gekocht via de site instantpot.es.
Alles ging goed tot de betaling aan toe. Ik heb betaald en het is afgeschreven, maar op de site staat dat ik eerst nog moet betalen. Dus klantenservice een bericht gedaan. Nu weer afwachten.

I really did not want it to come to this, but after a snotty comment from their social media team telling me to "stop spamming" after I had literally posted TWO comments, followed by them blocking me (mature), I decided to be a little less nice about the situation.

It started when a crucial, but tiny, plastic button on the lid cracked and broke off. A basic Google search brought up countless results pointing out that this appears to be a known issue with the model I have... or rather, had.

I reached out to Instant Pot to find a solution, only for them to offer me the option of purchasing an entirely new lid for R1,095, plus R200 for courier fees. That's almost half the price of a brand-new machine of the same model. I replied, pointing out that this was a little ridiculous, as customers are essentially left with no real choice. Either pay the inflated replacement cost or sit with an appliance that is completely unusable.

To their credit, they did come back with an offer of 20% off the lid (although I would still need to pay the courier fee), which is slightly better. They also offered collection as an option. I replied and asked where they were located, but I have yet to receive a response.

At that point, I decided to be a little petty and, at the very least, let people know that replacement parts are incredibly expensive. I posted TWO comments about my dissatisfaction with having to purchase an entirely new lid. Not 20. Not 10. Just TWO. Apparently, that qualifies as "spamming."

I responded to their comment with a bit of zest, and they promptly blocked me. Great job for a brand! Let's block an unhappy customer instead of trying to find a solution that both parties can be happy with.

I then received a WhatsApp message from someone named Sue, asking whether she could give me a call. I responded and said yes, but decided there is no point as they have already shown their true colors.

At this point, it would actually be cheaper to buy a budget machine from a brand like Hisense or Milex (which, by the way, costs less than the Instant Pot replacement lid). At least then, when it breaks, you can simply replace the entire appliance.

Bought a faulty InstantPot Duo 7.1L and with all the communications with them, we are being asked to "do a hard restart", which we did... for a few months now!
Customer service is a joke, taking weeks to reply even after sending photos and videos of the faulty unit. We currently have a very expensive piece of useless furniture instead of what we bought, and they are totally useless.

Bad customer service. They completely wasted my time and their warranty doesn’t cover what they promise.

I bought two packs of replacement filters at $20 each and was charged $20!!! postage for something that weighed next to nothing. That was bad enough but I have since learnt that I could've bought a 10 pack for $15 with free delivery from ebay or Amazon. So save your hard-earned and avoid these rip-off merchants.

Just purchased a new instant pot plus from Argos and it’s so bad

We are trying to do the initial setup with a pressure cooker with 700ml of water. After now 17 mins the unit has not worked as expected. Steam is escaping from the lid and the lid is over 100c. I burnt my hand trying to vent the steam and then when I went to take the lid off it felt like melting plaster coming away. Not impressed after my first and final use!! We used a friend and that model was 3 years old and worked so much better then this new rubbis. Sister for a ninja version and it’s been pretty decent. I’ve wasted my time and £180 buying a crap product. Now I’ve got to pack it up and return it. Total load of crap

I’ve got videos of the brand new unit failing and as I’m typing this out 33 mins later the unit will not start cooking

Yeah waste of money

My Instant Pot Vortex air fryer’s digital display failed after about 12 months and became unusable.

It was difficult to even find the correct support contact due to distribution changes, but I eventually reached CDB Goldair. The experience was poor. The response was dismissive and unhelpful, and I was told to just buy a new unit. Responsibility was pushed back onto me and then onto the 12 month warranty.

In the end, the issue was not resolved by them. I had to go through the original retailer to obtain a refund, which was successful.

So my story with this company is that initially I bought this coffee maker because of the convenience of having the coffee pods and espresso pods in one machine. Worked great for a few months and then just one day stopped working made a weird noise stopped working. I called customer service. They had me run a few things to try to fix it didn’t work so because I was within the warranty, they sent me a new machine, the new machine lasted till yesterday morning, which was less than five years after returning the first one same thing made coffee one morning was fine. Went to make an espresso in the afternoon and just flashed some lights and stopped working called customer service. They ran me through the same things that I had already tried to fix it didn’t work and because I was out of the warranty they just kind of said well there’s nothing else we can do. I’m like there’s no way to fix this problem like a part or take it apart and fix it nothing and they send me an email on another method to try to clean it and then when I said that didn’t work they just basically said well that’s all we can do and they closed the email and said that was it worst Customer Service ever and I will definitely never ever buy something from this company again garbage quality fire beware product will last maybe four years if you’re lucky

I recently purchased an instant pot. I used it for the first time yesterday. It’s completely faulty after testing and trying to cook it kept saying burn food. I tried lots of things knowing there’s plenty of liquid inside and a friend who’s used one for years walking me through instructions it’s not working or coming up to pressure. Also I tried the water test and it’s not working at all. I wrote to instant pot as you can’t call and explained it’s faulty and they wrote back saying as I’d used it I can’t return it??? How would I know it’s faulty if I hadn’t try to use it? The consumer act and trading standings uk insist I can get a refund for a faulty product, I’m appalled at the customer service and will be writing to the CEO..

absolutely rubbish customer service, i just hope my machine works properly.
order a unit and next day i rang, emailed and online formed them i have done this 4 days in a row now and no response beyond pathetic.

I can't speak highly enough about the excellent service I have received from this company.

My Instant Pot air fryer developed a fault on the digital display so I was unable to set the cooking temperature accurately. I contacted the company by email, they responded very quickly asking for a couple of photos of the serial number plate, the faulty digital display and proof of purchase.

I've just received an email from Bea, the most helpful customer service agent ever, saying a replacement air fryer is on it's way to me free of charge. Wonderful customer service!

Best bit of kitchen equipment I have bought in years. I took delivery of one for a friend the Instant Pot vortex plus Dual. As I had been considering one for awhile I asked her if I could try it, she agreed, and the machine is so good that I bought two, one for my main home and one for my second home and have hardly used my oven since. The first thing that impressed me about the machine was how intuitive and easy it was to use. The main thing obviously is the cooking ability of the machine and the number of options available. It’s really transformed the way I work in the kitchen now and I wouldn’t be without one. Easy to clean quick to heat up perfect results. Great Gadget. Highly recommend.

Bought a two drawer instant pot air fryer 4 years ago. It’s worked well enough, but now both drawers have developed cracks at the top, presumably due to the plastic going brittle due to the heat. I wrote to the support people a week ago, but they haven’t bothered to respond. I’m very dissapointed in their support organisation and the product quality, and for that reason am unlikely to purchase further products from their range.

INSTANT POT DUO PLUS 8 Iitre.
If your looking for a pressure cooker that will cook 8 litres, don't buy this one..... it only cooks 6.3 litres.

How can they call it an 8 Litre you ask ? Well it has an 8L pot inside, BUT IT CAN ONLY BE FILLED TO TWO THIRDS OF IT'S CAPACITY when used as a pressure cooker.

WHAT A JOKE, TO CALL IT AN 8 LITRE COOKER.

Bought my wife an instant pot just after Christmas 2023. It lasted about 8 months before an error code showed up and it wouldn't work. We called corporate and after of about a month they send a new one. The new one lasted about 6 months when similar hardware problems happened. After contacting corporate this time they informed us that they couldn't do anything because we didn't have recept for the one they replaced. Don't buy this junk.