Fantastic service from start to finish. Quality product delivered on time, well packaged and at a good price. Highly recommend.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers... Vis mer
Selskapet har svart
Having just started using this company i find that the administration side is excellent but after admin sorted its the haulier who lets co.pany down Payment always paid up front so all you want is... Vis mer
Selskapet har svart
Great logs and very efficient delivery, thank you 🙏 May not be your fault but despite the cling film wrapping the top sheet had holes in it which allowed rain water through resulting in a lot of lo... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Instant Logs, we are proud to be a trusted supplier of high-quality firewood logs, wood pellets, and briquettes across the UK. We are Ready to Burn approved, ensuring that all our products meet stringent quality standards for efficiency and environmental responsibility. Where applicable, we also offer FSC-certified products, demonstrating our commitment to sustainability and responsible sourcing. Our range includes low-moisture kiln-dried logs, which provide superior burning performance with reduced emissions. We supply firewood logs in a variety of hardwoods, including ash, birch, oak, and hornbeam, ensuring we cater to different preferences and heating needs. For added convenience, we offer our products in various formats, including bulk bags, nets of wood, and heat logs such as Shimada and Pini Kay. In addition to firewood logs, we provide premium wood pellets and briquettes, perfect for biomass boilers and wood-burning stoves, offering long-lasting heat and high efficiency. Whether you're looking for bulk orders or more convenient packaging, we ensure fast and reliable delivery to keep your home warm all year round. At Instant Logs, we pride ourselves on exceptional customer service and the quality of our products. We strive to offer the best heating solutions, whether you're after heat logs, briquettes, or wood pellets, with sustainability at the heart of everything we do. Choose Instant Logs for reliable, eco-friendly fuel.
Next Day Delivery
Skrevet av virksomheten
- Need your products quickly?
- Need your firewood logs, wood pellets, or briquettes fast? At Instant Logs, we offer a reliable next-day delivery service, perfect for when you need high-quality fuel in a hurry. Whether it's a bulk order of logs or a few nets for convenience, we ensure your products arrive quickly so you're never left out in the cold. Trust us for fast, efficient delivery when you need it most!
Kontaktopplysninger
Stanmore Industrial Estate, UNIT 3, WV15 5HP, Wolverhampton, Storbritannia
- 0121 389 8536
- info@instantlogs.co.uk
- instantlogs.co.uk
Kiln Dried Crates
4,8
Enestående
296 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
lovely load of logs ,good value ,prompt…
lovely load of logs ,good value ,prompt delivery, only complaint was nobody told me approx time of delivery despite being specifically asked too .
14. desember 2024
Svar fra InstantLogs
Thank you so much for your kind words about our logs, value, and prompt delivery! We’re thrilled to hear you were pleased with the quality and service overall.
We sincerely apologize for the inconvenience regarding the delivery timing. We understand how important it is to have clear communication, especially when requested. We use a 3rd party haulage company to fulfil our deliveries and will be reporting your comments back to them to ensure it doesn't happen again.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again!
Svar fra InstantLogs
Thank you for your kind words! We’re glad to hear that the wood met your expectations and does the job. Providing prompt service is important to us, and we appreciate your feedback. We look forward to serving you again
Sneaky price increases
Really fast delivery and very helpful! However logs are tiny with a real lack of larger hardwood. Also watch out for price increases. I paid £139.00 for a bulk bag, this same bulk bag is now £159.00 just a few weeks later. I noticed their Black Friday offer was 10% off however they had whacked the price by £10 at that point anyway so wouldn't be a saving at all. I was going to order another bulk order before Christmas however with the price now being what it is I will look for another supplier.
17. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra InstantLogs
Thank you for sharing your experience with us. We're delighted to hear that you appreciated the fast delivery and helpful service!
We’re sorry to hear about your concerns regarding the size of the logs and recent price changes. The mixed hardwood bulk bags are a completely random mix of hardwood sourced from all over. It is fairly unheard of and we do random spot check all of our products but if your order lacked larger logs then that is extremely strange and incredibly unlucky! If you want to contact our customer support we would be more than happy to discuss some compensation as a gesture of good will for your disappointment, but I can assure you this is not the case as a standard.
As for the price, we are consistently searching to source wood at the best possible price and our retail price is a direct reflection on the price we were able to source that batch at, you must of caught the end of our summer pricing at £139 but unfortunately we cannot buy wood that cheap today.
If you'd like to discuss your experience further or explore options, please feel free to reach out to our team. We’d love the opportunity to help!
Svar fra InstantLogs
Thank you for your feedback! We're thrilled to hear that you had a quick and easy purchase experience. Your satisfaction is our priority, and we look forward to serving you again in the future!
No complaints here!
Very easy to order. Great communication and trouble free delivery.
The wood burns beautifully so we’ll be warm and toasty this winter
8. desember 2024
Svar fra InstantLogs
Thank you for your lovely review! We're so glad to hear that the ordering process was easy, communication was smooth, and delivery was hassle-free. It's wonderful to know the wood is burning beautifully and keeping you warm and cozy this winter. We truly appreciate your support, stay warm!
Svar fra InstantLogs
Thank you for your kind words! We're delighted to hear that you were pleased with our service. Your satisfaction is our priority, and we look forward to serving you again!
Website made it easy to order the…
Website made it easy to order the briquettes and they were delivered in super quick time. Fantastic service and the quality of product is superb.
29. november 2024
Svar fra InstantLogs
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our website easy to use and that your briquettes were delivered quickly. Providing fantastic service and top-quality products is what we strive for, so your kind words mean a lot to us. Stay warm!
Quick delivery good price.ty
5. desember 2024
Svar fra InstantLogs
Thank you for your kind words! We're glad you were happy with the quick delivery and pricing, stay warm!
Very efficient from start to finish
Very efficient from start to finish, pricing competitive. Rebecca extremely helpful and pleasant. Delivery driver friendly and put the logs in my garage for me. A pleasure to deal with and I will certainly use Instant Logs going forward
11. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra InstantLogs
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our service efficient and competitively priced. Rebecca and the rest of the team always strive to provide a helpful and pleasant experience, so your kind words mean a lot to us. We're also glad the delivery driver could assist by placing the logs in your garage—it’s great to know we could make the process easier for you. We truly appreciate your support, Stay warm!
Nothing to talk about ordered logs paid…
Nothing to talk about ordered logs paid for them they came nice driver put them where I wanted them. Just as it should be
27. november 2024
Svar fra InstantLogs
Thank you for your feedback! We're glad to hear the process was smooth and that you’re satisfied with the delivery. Our team, including our drivers, strives to make every order as straightforward and efficient as possible. If you need anything else in the future, we’ll be happy to assist. Stay warm!
Svar fra InstantLogs
Thank you so much for your kind words! We're delighted to hear you were pleased with the quick delivery and the quality of the wood. Knowing it burns well is great feedback for us. We truly appreciate your support, stay warm!
Great price and delivered to the door…
Great price and delivered to the door the next day, what’s not to like.
28. november 2024
Svar fra InstantLogs
Thank you for your fantastic feedback! We're thrilled to hear you enjoyed our competitive pricing and speedy next-day delivery. It’s always our goal to make things as convenient as possible for our customers. We look forward to serving you again soon! Stay warm!
Excellent company ,fast delivery,great…
Excellent company ,fast delivery,great logs ,highly recommend.
22. november 2024
Svar fra InstantLogs
Thank you so much for your kind words! We're thrilled to hear you’re happy with our service and products. Your recommendation means a lot to us, stay warm!
Svar fra InstantLogs
Glad to hear it, thanks Peter, Stay warm!
Delivered where I wanted them at a good…
Delivered where I wanted them at a good price
28. november 2024
Svar fra InstantLogs
Thank you for your feedback! We're glad to hear you’re happy with the delivery and price. Looking forward to serving you again!
delivered but on the wrong day…
delivered but on the wrong day according to your own instructions, but otherwise all good, wood quality good, burns easy.
29. november 2024
Svar fra InstantLogs
Thank you for your feedback! We’re glad to hear you’re happy with the quality of the wood and its performance. We apologize for the delivery timing not aligning with the instructions provided—that’s certainly not the experience we aim for. Your comments have been noted, I will get someone to reach out to you next week to find out exactly what happened and ensure this doesn't happen again. Stay warm!
Svar fra InstantLogs
Thank you so much for your positive feedback, it goes a long way! Stay warm!
Fantastic service, nice people
Fantastic service right from first contact.
Highly recommended. Delivery was spot on, very helpful driver. Not used the logs yet but they look great well packed. Hope to use them again.
28. november 2024
Svar fra InstantLogs
Thank you for your wonderful feedback! We're delighted to hear you had a fantastic experience with us. It’s great to know the driver was helpful and that you’re happy with how the logs look. We hope they exceed your expectations when you use them, and we look forward to serving you again in the future! Stay warm!
Excellent long burning logs and speedy…
Excellent long burning logs and speedy delivery service
22. november 2024
Svar fra InstantLogs
Thank you for your kind words! We're thrilled to hear you were happy with the quality of our logs and the speed of our delivery service. Your satisfaction is our top priority. Stay warm!
Excellent service, thank you!
Excellent service from Rebecca and Jodie. They accommodated my awkward delivery needs and called me to update me as they had promised. I ordered Thursday and the crate was delivered on Friday plus I got a Black Friday discount and freebies! I will definitely use this company again, thank you so much!
29. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra InstantLogs
Thank you so much for your wonderful feedback! We're thrilled to hear that the girls we're able to accommodate your delivery needs and keep you updated as promised. It's great to know that your crate arrived promptly, and we're glad you could take advantage of our Black Friday discount and enjoy the freebies! Stay warm!
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