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Inspire Hardware Anmeldelser 125

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TrustScore 4 av 5

4,2

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

We cannot recommend Inspire Hardware enough. We selected the dainty pulls for our kitchen project. Inspire hardware offers unique designs that you don't see anywhere else, at a great quality. We love... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I returned items on 8/4, took until 9/6 to receive an email stating I was getting a refund. Problem is the account listed is not my credit card. Today I provided proof of which credit card was used. T... Vis mer

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Vurdert til 5 av 5 stjerner

Kayla made the difference! I recently purchased the Bold Black and Gold handles for my gut renovation for cabinets and appliances. The quality and packaging of the product is excellent. Deliver... Vis mer

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Vurdert til 5 av 5 stjerner

I needed fixtures by a certain date so I called and left a message for customer service to ensure the items were in stock and would be received by a certain date. Iris called by right away went above... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Oppussingsforretning
  2. Butikk med verktøystilbehør
  3. Jernvarehandel
  4. Husholdningsbutikk
  5. Ombygger

Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

125 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Vurdert til 5 av 5 stjerner

Very fast shipping of my order

Very fast shipping of my order. When I noted over email that a couple of items were missing from my order they were lightning fast to respond and send the items. Great communication and service!

15. november 2024
Vurdert til 1 av 5 stjerner

I would never order from here again

I would NOT recommend shopping here. I ordered four pulls for our laundry room and one came damaged. I then had to pay for a restocking fee when I decided to move forward with another pull and return all. The only reason I did that is because I received a damaged one!! Kinda crazy that I somehow lost money ordering from this company... The customer service is not good and the man I spoke to was not very friendly (the owner of company). It seems like they would be very apologetic that I received a damaged pull, but that was not the case. Also, the hardware is not that great of quality for the price - hence why it probably came damaged. I would check out emtek, build w/ Ferguson, etc. Emtek is much more heavy and substantial feeling which is what I usually ordered in past. Way more options and better quality. Also, I actually had to ask if they could remove the restocking fee on the damaged one... and they acted like it was an inconvenience. It's just not worth working with a company that doesn't have good, friendly customer service when there's so many other options out there. Plus I think the restocking fee of 20% per item is crazy. The owner told me that is the standard for hardware, but I have ordered hardware many times and never experienced that. I understand having to pay for return shipping and even the 20% would have been more understandable IF I wasn't inconvenienced and received a damaged pull in the first place...

20. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Inspire Hardware

Thank you for your detailed feedback, and I sincerely apologize that your experience with us did not fully meet your expectations. I want to address a few of your concerns and provide some context about the steps we took to support you.

We understand that receiving a damaged product is frustrating, and we were quick to offer a replacement for the damaged pull you received. When you decided to return all four items, despite only one being damaged, we did our best to accommodate your request, offering a partial restocking fee for the undamaged items. We also provided assistance with design advice, even after the return process was initiated, as we genuinely wanted to ensure you were satisfied with your choices.

Our restocking fee, which applies to returned items in new condition, is part of our standard policy to cover the operational costs of returns. We understand that this can be inconvenient, and I’m sorry if this caused additional frustration, especially after receiving a damaged pull. I’d like to clarify that the fee only applied to the undamaged items, and we were always prepared to resolve the issue with the damaged pull at no additional cost to you.

Regarding the comparison to Emtek, we recognize that they are a well-respected brand in the industry, known for their high-quality hardware. While we also offer premium, high-end products, we strive to differentiate ourselves by offering unique, curated designs and personalized service that meets the specific needs of our customers. We believe our hardware, crafted with the same attention to detail and quality, offers exceptional value for those looking for distinctive, sophisticated pieces.

We’ve reviewed the call with the manager you spoke with, and I can assure you that he was both courteous and professional during the conversation. We take great care in auditing escalated calls to ensure that all of our customers receive the best possible service, and we stand by the way this interaction was handled.

Once again, I apologize for any inconvenience caused during this process. Our goal is to provide our customers with both excellent products and superior service, and I regret that we did not fully meet your expectations on this occasion.

Warm regards,
Inspire Hardware

Vurdert til 1 av 5 stjerner

Decent value but beware sample or return process

EDIT: I left an honest negative review on one of their products on their website, but they didn't post it. Just be warned that the reviews on their website might be deceptively positive, as this company selectively posts certain reviews. I wouldn't support this company and think buyers should look elsewhere.

The hardware was of decent quality for the price, but I was charged an additional restocking fee to return some samples I ordered. It took some back and forth to figure out why, and I think the additional restocking fee was a little steep, especially since it was applied across all the products I ordered. Would've been nice to have the pictures and explanation up front. I wish these guys had a more customer-friendly sample process, especially since I placed the full order before returning the samples. Customer service experience put a bit of a sour note in my mouth, but I still give 4 stars. I will probably order hardware elsewhere in the future.

21. juli 2024
Vurdert til 5 av 5 stjerner

Beautifully made!

The handle I ordered was great, unfortunately, my chandelier that I was trying to match was champagne gold and didn’t match the handles. So sad to return such a lovely handle!

20. oktober 2023

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