Absolutely fraud of a company!
Absolutely fraud of a company!
Paid for a product that cost over £300 and had promise of next day despatch.
I messaged them and whilst they were co-operative they said theyve had delays from thier supplier. I accepted this yet 4 days later still nothing.
They said the item has been shipped and gave me a tracking number fir royal mail.
Whilst the tracking number did exist, it was just something they have created NOT royal mail and royal mail tracking says they are still waiting to receive the item! That was 5 days ago! The message on tracking has not changed. I messaged and asked for a refund which they said they cannot give me.
I have taken this to the ombudsman!
DO NOT BUY FROM THIS WEBSITE!
Svar fra Incline Peps
Hi Melanie,
We are sorry to hear that you feel dissatisfied with your experience. However, we would like to clarify several inaccurate statements made in this review.
As explained to all affected customers via email, we experienced delays from one of our suppliers. In line with our Shipping Policy, we notified customers as soon as we became aware of the issue. We remained transparent throughout and responded to your messages cooperatively and promptly.
Your order was shipped and you were provided with a valid Royal Mail tracking number. It is not possible for us to “create fake tracking codes” or manually update Royal Mail tracking information ourselves — tracking updates are handled entirely by Royal Mail once parcels are processed within their network.
We reassured you multiple times that your order would arrive and, as a gesture of goodwill and apology for the delay, we also included a free item with your order.
As your order has already been dispatched, we are unable to issue a refund in accordance with our Returns & Refund Policy.
We always aim to provide honest communication and support to our customers, and we regret that despite our efforts to assist you throughout the delay, you remain unhappy with the outcome.