Thank you Fleur.c Howle for your review. It is unfortunate that you went through this experience and I can see it means a lot to you.
But for clarification purpose,
-We did not charge you £180 (you purchased our deal online which cost you 38%+ less than that),
-We did not take any payment from you (all payments went straight to Groupon),
-We did not scam you,
-We were inside your apartment and we did not serve you or carry out any work at your apartment because you REFUSED IT
-You chased the cleaners out of your house.
Yes, the cleaners arrived 15 mins late to your apartment due to traffic (It was on a Monday morning and traffic do happen, even when you leave earlier to arrive to your destination. This is nothing to do with us) which we apologise upon our arrival. When we arrived you already started giving attitude (Not sure why but i guessed because we were 15 mins late).
PS: It was myself that came in on the day and I experienced what i called Racism from you but i refused to take it further because this is not the first, second or tenth time that this will happen to me in my line of work. I know that any one that shows me that side is yet to be Educated well!
A room carpet clean takes 30 mins maximum yet it’s charged at £80 on estimate because of the machine and chemical used to clean the carpet. The carpet cleaner are there only to clean the carpet not the rug on the carpet.
The same is for our deep clean (which i explained to you over the phone prior to our arrival), we are not your regular cleaner to wash your dishes or iron your clothes. We are there to do a deep clean which the list was sent to you. We also explained that it will be very helpful to clear the bathroom and kitchen as much as possible to give the cleaner enough room to do the deep clean.
Regardless of the 3 hours mentioned, if we needed more time to finish the task, we would have stayed to finish! We would not do the task half done and leave, that is not how we work! Thank you
