Very impressed, I have a gym at home, a gym at work and a gym where my partner lives.

The gym I went to (The Gym Way Kensington) and bought a monthly pass for, has 2 floors. The ground floor smells like sewage and the staff just spray fragrance to try to cover it instead of fixing the problem. 3 week ongoing problem. Anyone from hussle should visit their gyms to check gym status.

Friendly reception team and overall gym experience has been good.

Thank you guys it was very nice

Quick and easy to use.

Used to be a big fan of this website/app. I travel the UK a lot for work so I've never bothered with any gym memberships as I'm never in one place long enough to bother. Buying day passes was perfect for me. These days however you can't access 90% of the establishments listed on Hussle as they're all locked off as "Exclusive to corporate customers and customers of selected partners.". Massive shame. There's no point in this website anymore.

It's a great deal. I was able to use the Dolphin Centre in Darlington and there are many access to other gyms around the Country. Great value for money and very easy to use to get access on gym and fitness centres

Lionel from hustle is a credit to the company amazing client satisfaction and client care! I will continue with Hustle instead of direct through my Gym as they wasn’t as attentive as hustle and Lionel has been!
Thank you again
Yasemin

⭐ 1/5 STARS — AVOID. Disgusting treatment of loyal customers

I have been a customer for years, and the way I’ve been treated is absolutely shameful. My membership was cancelled with zero real notice — they claim they emailed me, yet I never received a single message. Then when I reached out within days, they refused to reinstate me, saying “too much time passed” — despite reinstating me before under exactly the same circumstances.

It is blatantly obvious they cancelled me on purpose so I’d be forced to pay the much higher new customer price. They don’t care about loyalty — they only care about squeezing more money. They hide behind “system records” and “goodwill exceptions” while ignoring every reasonable point I made. The discount they offered doesn’t even work for my account, so it was worthless.

When I pointed out the unfairness, they just repeated the same robotic script and refused to help. Zero flexibility, zero appreciation, zero customer service. If you’re a long-term member, watch out — they’ll ditch you the moment it means more profit.

Liked the fact that you can join and use any gym but was not able to take part in any classes such as yoga and Pilates which is why I joined the gym. All classes had an additional fee. With the pass you could only use the equipment without having an induction and you can use the pool so was quite disappointed therefore I cancelled my membership.

Poor standard of equipment, half the machines were broken and the others were fully occupied barely managed to get a workout in. Sauna and steam room are nice but again a bit busy. First impressions weren't great - got signed in and that was about it sort of expected to know where I'm going on my own. Definitely not worth the price

The male showers are very spartan and leave a lot to be desired.

First try to sign up on website proved to be difficult. Your colleague was helpful on the phone and I succesfully signed up after that. I have attended the Danbury gym a few times and they accept my hussle number with no problems

Good but very expensive I rather join direct to harbour hotel gym vice would cost me £31 a month

Used the gym with ease with my hussle code

I love having the option of different gyms. It would be great if some classes were included.

I have been with Hussle for two years now, and it is always reassuring to know that wherever I go, there is a gym nearby for basic gym usage or swimming.

I have run into issues on two occasions where gym staff almost did not allow me entry, which I believe was likely a communication gap between gym management and their staff. Without hesitation, I contacted Hussle's customer service, and the response was almost instant, with detailed information and guidance addressing exactly what I needed. What impressed me most was that they followed up directly with the gyms to address the matters.

I would like to mention, specifically, Erin has been the person responding to my emails throughout, and she is always helpful, attentive and professional. I hope this review reaches Hussle's management and that Erin's outstanding work is duly acknowledged.

The overall process is complicated - you need to show the code to staff. Gym staff takes time to verify the details and open the gate. And it happens every time you go to gym.

Very happy with the costumer service