Svar fra Hussle

2. juni 2026

Hi Sarah,

Thank you for your review. I am sorry to hear you had trouble at checkout, I understand how disappointing that can be.

Hussle passes are purchased through our website, rather than directly in the app. The app is mainly used after purchase to help customers access and manage their pass.

There are also some checks that may need to be completed before a purchase can go through. Depending on the pass or offer selected, this can include eligibility checks, payment security checks, and 3DS authentication where required. These checks are in place to help keep customers and payments secure, but we appreciate they can feel frustrating if something does not complete as expected.

As no email address was provided with this review, I am unable to check whether you have an account or whether a support request was raised. If you still need help, please contact the support team at info@hussle.com and they will be happy to help.

I also want to reassure you that Hussle is a legitimate platform used by thousands of customers to access venues across the UK, and I am sorry this experience left you feeling otherwise.

Best wishes,
Hussle

Svar fra Hussle

2. juni 2026

Hi Sharron,

Thank you for taking the time to share your feedback. I am sorry to hear the current class booking process does not work well for your routine.

The Hussle Monthly+ pass is designed to give access to a chosen venue, plus other included venues at the same price point or below. Facilities, classes and booking rules can vary by venue, so we ask customers to check the venue profile before purchase and visiting. The venue you selected does include specific booking guidance on its profile.

At the moment, class booking through Hussle can work differently from a direct gym membership, as we do not yet have booking system integrations with every venue. This means advance booking through a venue’s own member system may not always be available, and some venues may only allow same-day booking.

That said, we understand this can be limiting if classes are your main reason for using the pass. We’re currently working with the venue group linked to your pass on an integration that should allow smoother access and pre-booking for certain facilities in future.

Thank you again for your honest feedback. I appreciate it, and I am sorry the current setup may not be the right long-term fit for you.

Best wishes,
Hussle

Svar fra Hussle

27. apr. 2026

Hello,

Thank you for your review. I’m sorry your experience fell short of expectations.

We reviewed your case in full. The parking information for the venue was not as clear as it should have been, and after checking with the venue directly we confirmed it is a council-run pay and display car park. We have raised this with the venue’s management team so their profile can be updated and future customers have clearer information before they visit. Venues are responsible with keeping their profiles up to date.

Our records show that your visits were successfully recorded at both venues, meaning access was ultimately processed. As both venues are newer to our platform, we have also provided further guidance to their teams.

Regarding your request for a full refund due to the £2 parking charge, we do understand your disappointment. However, your pass was active and had been used for two visits, and we are required to pay the venues. On that basis, we offered to cancel the membership immediately and refund the unused portion of the pass.

We’re sorry this did not resolve the matter in the way you had hoped, but we do believe the resolution offered was fair and proportionate based on the usage of the pass and the nature of the issue raised. We do appreciate the feedback, and we have taken steps with the venues involved to improve the accuracy of their information and the experience for future customers.