Hurley Burley Anmeldelser 161

Extremely disappointing product and customer service.

My wife and eight-year-old daughter bought me one of Hurley Burley's personalised St Christopher bracelets as a Father's Day gift. My daughter chose the engraved words herself, which made the bracelet incredibly special to me.

Unfortunately, the engraved pendant detached from the bracelet within just a few hours of me wearing it for the first time. The charm then fell off and was lost. A piece of jewellery that falls apart within hours is clearly not made to an acceptable standard.

What made the experience even more disappointing was the customer service. The company initially tried to class this as a "lost item" rather than acknowledging that the pendant only became lost because it detached from the bracelet due to what appears to be a manufacturing fault.

After several emails explaining that the bracelet had only been worn for a few hours, I was eventually offered a replacement pendant, but only if I paid additional postage costs and returned the bracelet at my own expense. I do not believe customers should have to pay to rectify a fault that occurred almost immediately after purchase.

This completely ruined what should have been a lovely Father's Day gift from my wife and daughter. The engraved words chosen by my daughter had enormous sentimental value, and the company's unwillingness to take full responsibility for the faulty item has been extremely disappointing.

Sadly, I cannot recommend either the product quality or the customer service based on my experience.

This company sells very overpriced but cheap clothing. The description for a jumper said cotton but what arrived was pure polyester. The sizing is also totally wrong. I could have bought this on a rubbish site like Temu for 1/6th of the price.
Absolute rubbish at high prices.
Reply - who is this then?
Hurly-Burly.com.au ?
That's where I made my purchase.
I would have shown the receipt but I can't add an attachment. So show me there's 2 different companies with the same name and I'll move my review.

Really pleased with my order - a gift for my sister's birthday - which arrived quickly and well packaged. The team were great at responding to a couple of questions I had around personalisation before I placed the order too. Thank you!

I ordered 2 personalised clutch bags for my twin nieces' 18th birthdays. On the day of their birthday Hurley Burley said they could not provide the bags and cancelled the order. So no presents on time for their birthday. Will never use this company again.

love love love everything I buy from Hurley Burley! Always my go-to for getting something a little more personal for someone, and any time I've had any questions or issues, the customer service team have been ace. Speedy delivery and great jewellery :)

Bought a lovely personalised bookmark for my Daughter. Came super quick and packaged lovely. Highly recommend the brand for gift giving.

I got a bracelet for my birthday. I couldn't be happier! Beautiful piece, amazing customer service. I will definitely buy few more !

Bought a pair of gold earrings only a month ago which have broken on removing from my ear! Contacted customer service to be told they wouldn't replace them as I have 'mishandled' them!!
Absolutely appalling, will definitely not be using them again!....stay clear unless you aren't going to wear the jewellery!

Exceptional service and a high quality necklace I recently brought.

Lovely bracelet with a lovely engraving, very positive experience!

Current rip off...initial pricing increase to rip people off on Mothers Day.. still more expensive than original price with an apparent 20% off...absolute obvious con! Not worth the money...

Ordered my daughter a necklace & bracelet for her birthday, both with engraving. The bracelet never arrived and I had to message to get it sent.
The items themselves are fine but the “engraving” if you can call it that is shocking and unrecognisable.
It’s that small there is no point in getting it engraved at all. Nothing like the promotional picture, so if that is what you are basing your order off, don’t bother. I have been emailing the company since the 11th Feb, every picture I send of the necklace they state they can’t see the engraving so need another picture. I have explained over and over again that is my point, the engraving is that ridiculously small that you can’t see it!!
If you want engraved items of jewellery, honestly go elsewhere and have it done properly. It’s not worth the hassle from this place. I will be doing a charge back on my bank after getting nowhere with customer service.

Ordered an item of jewellery, it arrived and the box it was boxed in was cheap and broken, the jewellery itself was poor quality and deformed. Would never order from here again.

I cannot give it a zero. I have never been so disgusted in all my life. I bought a bracelet with a locket on it as a memorial to my mother. I have had the bracelet for a month. In the bracelet was a small lock of my mother's hair so that I could keep her close to me. Losing my mother last year is devastating and grief is hard. The bracelet links have come loose due to faulty soldering. I contacted yourselves about this and was told it was my fault that the links had come loose, also that the warranty does not cover list items. The locket is lost due to por workmanship, it would not be gone if the links had been soldered properly. My grief is inconsolably and my heart aches so much. My link to my mother has gone, and according to your customer service it is my fault!

My partner recently bought me a ring for Christmas with custom engraving. It arrived with some scratches and it didn’t look like it was in mint condition. Disappointed as we were, we then reported the issue to their customer service team.

They told us that the marks could easily be removed with a polishing cloth and then sent the ring back to us. The second time around didn’t really change much to be honest but I was happy to accept the few marks.

Since we received it back in January, I haven’t worn it once. After checking the box today, the metal was all discoloured and looked rather cheap. I must reiterate that I wore the ring for a few minutes when it was first gifted to me at Christmas (2025) and haven’t worn it since.

I’ve submitted a complaint and requesting a full refund as this isn’t good enough really. My partner paid for a quality ring but this is far from acceptable.

Lovely jewellery and really great service. The piece was even nicer in real life and arrived quickly in cute packaging.
Super happy with it and would definitely recommend Hurley Burley!

I have recently discovered Hurley Burley through Facebook adds and I treated myself to the 9ct gold T-bar necklace and 9ct gold square tube earrings and I couldn’t be happier with my purchase. The quality is excellent and jewellery is absolutely beautiful. Both pieces feel well-made, solid, and elegant.

My order arrived super fast and it was very securely packed.

I highly recommend Hurley Burley for anyone looking for high-quality gold jewellery.

Amazing to get a personalised necklace in just 2 days! Lovely packging too. Highly recommend!

Fantastic experience from start to finish. Great quality products, clear communication, and fast delivery. Everything arrived exactly as described. Would definitely recommend and will be ordering again. Thanks ! Gloria

I bought a pair of stud earrings online. They are ludicrously small. The website photo gives no indication of size. I have emailed to ask how I may return them and get back my payment, but have had no reply or acknowledgment of my request.