We run a restaurant order few trays from them at the exhibition. Found them of great quality. We than ordered again and added more products for catering and serve the customers. Loved their salt and p... Vis mer
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I need to return an item and am waiting 4 days for a response from them. When you submit a return you have to wait for an email telling you it has been approved. Have emailed them asking for an update... Vis mer
Selskapet har svart
I recently purchased a porcelain mug with a HERONS motif. It was for a special purchase to a presenter of a new programme I am watching on YouTube.. This company, who I purchased the mug from, we... Vis mer
Ordered and received my item really quickly only to discover that a relative had already ordered the same item which was bought as a gift for our mum. Contacted customer services who swiftly arran... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At hstrends we got something for everyone! Home style and clothing retial store. We specialized in bedding, homeware, Hand crafted luxury products.
Kontaktopplysninger
38 Southfield Close Harlington road, Uxbridge, UB8 3JJ, London, Storbritannia
- support@hstrends.co.uk
- hstrends.com
4,1
Bra
30 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great collection of serveware for restaurants
We run a restaurant order few trays from them at the exhibition. Found them of great quality. We than ordered again and added more products for catering and serve the customers. Loved their salt and pepper range they have amazing collection. Great experience from packaging to product quality and pricing. Delivery took little longer but no issues.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Returns procedure awful. Still waiting
I need to return an item and am waiting 4 days for a response from them. When you submit a return you have to wait for an email telling you it has been approved. Have emailed them asking for an update and still no response. Very frustrating.
30. april 2026
Svar fra Hstrends London
Dear Niamh,
Thank you for sharing your feedback and for getting in touch regarding your return. We genuinely appreciate hearing from our customers, as it helps us continually improve our service. We understand how frustrating it can be to wait for updates, especially when it comes to returning an item, and we apologise for any inconvenience caused by the delay.
We want to reassure you that your request has already been processed within our service standards, which are designed to comply with EU consumer protection guidelines. As per these standards, customers are entitled to a maximum of 30 days for returns to be completed, but we always strive to resolve matters much faster. In your case, the return label was dispatched as soon as the supplier confirmed the request, and you should have received it by now, allowing you to return your item without further delays.
We would also like to mention that leaving a review before the transaction is fully completed may not reflect the complete experience. Since your return is now processed and the label has been sent, we kindly ask if you would consider updating or removing your review to better reflect the outcome of your request. We are always here to assist you and ensure your experience meets our standards, so if you need any further help or have questions about the process, please don’t hesitate to reach out. We are available every day from 10am to 10pm UK time.
Thank you for your patience and understanding, and we look forward to providing you with a smoother experience in the future.
Kind regards
Hstrends Support
Maybe a good local company.
*Update: I'm updating my review. After submitting a 1 star review, Hstrends reached out to me to make the $20 credit right and refunded it back to my original payment method, which I greatly appreciate. The product itself was exactly as described. If you're local they may be a better company. If you're not, it's not working with the company.
After going through the refund process (which was awful) they denied me and said they would give me a courtesy refund of $20 which sounded great, right? Turned out it was in-store credit only. Nothing in the store is $20 and because it's located in the UK, the shipping alone would be half the "courtesy refund". Absolutely pointless.
12. desember 2025
Svar fra Hstrends London
Hi Vanessa.
This is Yasir! Warehouse Manager from Hstrends.
Thank you for taking the time to share your experience with us. I’m genuinely sorry that the process left you feeling frustrated — that’s never what we want for our customers. After reviewing everything personally, I completely understand why the store credit didn’t feel like a practical solution, especially with international shipping costs.
My colleague Alex Todd who served you initially didn't mention it properly or miscommunicated that for international Shipment where the cost of returning is more than the cost of the product. We ask our customers whether they want a store credit or shipping refund to their bank account.
To make this right, I’d like to offer you the same refund back to your original payment method. Your satisfaction matters to us, and we want you to feel confident that we stand behind our service.
If you feel that this resolution reflects our commitment to looking after our customers, we’d truly appreciate it if you considered updating your review. Feedback plays a huge role in helping small businesses like ours grow, and your updated experience would mean a lot.
Just let me know once you confirm, and I’ll process the refund straight away.
Lastly we always encourage our customers to go through our clearly defined Shipment and return policy.
Courtesy refunds are subject to circumstances and can be varied Based on the region and cost.
Warm regards,
Yasir
Warehouse Manager
GB & EU
----Data Protection & Privacy Notice is attached and can be viewed at our website.
Slightly bigger than I thought but nit a negative…
Absolutely lovely really pleased with apple and pear lights
23. februar 2026
It was lovely to receive what you…
It was lovely to receive what you ordered, no fake pictures on the site, excellent service
18. februar 2026
PORCELAIN MUG
I recently purchased a porcelain mug with a HERONS motif. It was for a special purchase to a presenter of a new programme I am watching on YouTube..
This company, who I purchased the mug from, were fantastic. Nothing was too much trouble. They even added a lovely gift card for me.
The gift was shown on tv this morning (18.02.26.)and the presenter was delighted.
I recommend this eBayer without hesitation . Order with confidence, you will not be disappointed. The personal touch was exceptional and very much appreciated. No need to question if I will use them again.
5🌟🌟🌟🌟🌟
18. februar 2026
Anmeldelse skrevet uten oppfordring
Excellent customer service after receiving defective product.
This is my reply to my previous review which I gave one star for the poor quality of the product. Customer service came back to me and said that upon reviewing the article, they discovered a significant number of defective bowls in their FIG BOWL line. They raised their concerns with their manufacturer, and the product has been delisted until they receive their feedback. A full refund was given (including the delivery charge).
13. november 2025
Anmeldelse skrevet uten oppfordring
I had great experience with hstrends
I had great experience with hstrends. I purchased love and roses blue denim jacket which i was looking for everywhere. Ordered it snd got it in 2days. Full 5 star for the whole experience. Will definitely shop again.
12. juni 2025
Anmeldelse skrevet uten oppfordring
Bought the denim jacket with the…
Bought the denim jacket with the hoodie. Delivery was smooth and quality of the product seems better than the high street shops.
Want to see them grow. Website experience can be improved as it’s bit slow. Also the thank you card was nice.
25. mars 2025
Anmeldelse skrevet uten oppfordring
Amazing products
Bought denim jacket received in good quality but delivery was little slow.
5 star for the jacket and 4 for the delivery.
10. februar 2025
Anmeldelse skrevet uten oppfordring
Excellent customer service from
Excellent customer service from
Alex. Had an issue with one of the mugs we ordered arrived broken but quick and a prompt resolve from the customer services.
22. desember 2024
Anmeldelse skrevet uten oppfordring
Shipment has taken 3 weeks and still…
Shipment has taken 3 weeks and still not arrived. No real explanation or move to speed things up. Would never buy from them again
6. desember 2024
Svar fra Hstrends London
Dear Susanna,
Thanks for taking time to leave us a feedback. Sorry about the bad delivery experience. As you were explained on many occasions on the email about the reason and why the order was delayed. Definitely 3 weeks should not be a the time that someone wait for after order.
Last time when I checked it was showing out for delivery on our system. That was on 18 and it has been delivered on 19.
As I mentioned in mail as well. we don't have any influence on the delivery partners. After dispatch it's entirely up to them to keep up with their service time. We respect our customers opinion and work on the feedback to improve the service.
We appreciate your patience and understanding and hope you'll re consider and next leave us 5 star review.
Best wishes
Alex
Fast dispatch, excellent value
Fast dispatch, good quality Duvet set at a bargain price, would definitively recommend
17. desember 2024
Anmeldelse skrevet uten oppfordring
Incredible customer care!
I ordered a flat head table lamp in silver. When it arrived I thought it looked gold. I contacted Hstrends to query the colour and their reply was immediate. I couldn't believe how quickly they responded to my query. Their customer care is wonderful! And, I very rarely give reviews. I would say that the silver is not the shiney description but more of a brushed silver effect.
6. desember 2024
Svar fra Hstrends London
thanks for the lovely feedback.
Amazing
I ordered a salad bowl and it was just amazing! Took a bit longer to be delivered but it was worth the wait 🥰
18. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hstrends London
Thank you dear for the kind words, glad to hear that all went well.
Fantastic service from Hstrends
Fantastic service from Hstrends. The bedspread is fab quality and sold at a very good price too and the thank you card was a very nice personal touch. Although the item was dispatched quickly, the courier took a few days to deliver the parcel, but it was well worth waiting for. I would recommend Hstrends and will shop with them again.
24. juni 2024
My second time great experience
This my second order first order i have done thru their ebay store. not disappointed at all with the service. Needed extra pair of pillow cases for my bedding set. Supper fast delivey as always.
7. mai 2024
Anmeldelse skrevet uten oppfordring
Bought Laura Ashley bedding set
Bought Laura Ashley bedding set. Arrived fast great service. Loved the extra touch of thank you card.
19. februar 2024
Anmeldelse skrevet uten oppfordring
Thanks hs trends …
Thanks very much it was very good service and good quality bedding
I'll definitely be ordering from you again
9. februar 2024
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