Wife ordered the wrong unit so, had to change it. This was ordered on the Saturday, unfortunately they had despatched the order over the weekend before the office team had come in on the Monday and th... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Everything from placing my order to getting my delivery was first class And I was always getting notifications as to its progress And finally the price I paid was excellent value 👍👍
⭐⭐⭐⭐⭐ Fabulous fire – looks amazing in my media wall I purchased this fire from HoWarm for my new media wall and I’m absolutely delighted with it. It arrived within just a few days and w... Vis mer
Selskapet har svart
Can’t fault the service from Howarm, however the service from Evri was appalling. The fire was despatched promptly but was stuck with them for about a week ‘misplaced’ - a box over 1.5 meter long!! W... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Designed for Warmth, Made for Home Founded in 2025, HoWarm was born with a simple purpose: to create warmth that feels like home. We specialize in electric fireplaces that blend modern design with efficient heating, offering comfort that goes beyond temperature. Each HoWarm fireplace is thoughtfully crafted to elevate your living space—quiet, clean, and beautiful. More than just a source of heat, it's a centerpiece of comfort, creating the perfect atmosphere for everyday life. At HoWarm, we believe warmth is not just something you feel—it’s something you live in.
Kontaktopplysninger
Storbritannia
- sales@howarm.co.uk
- howarm.co.uk
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WORST EXPERIENCE EVER!!
WORST EXPERIENCE EVER!!
Order number HoWarm-2728 (if anyone is interested i helping??)
I ordered the item but after checking it against my room, we decided to return it - this is where the problems began..
There is NO contact number so email is the only way to get in touch.
My first email to arrange a return by courier uplift received a reply suggesting I keep it, set it up by recessing (which we don't want to do) and was offered £40 off - I politely declined and tried again!
This time they suggested keeping it and selling it on! Again declined and I noted in my reply I did not wish to recess, keep with £40 off OR sell on and that I wanted to arrange a courier uplift at a cost of £40. I also explained I have disabilities which means I am not able to return on my own (another of your suggestions!
This time they finally (apparently!) arranged a courier uplift hut neglected to give me the Consignment number so I am unable to check one has been actually booked! Your email representative simply said I'd be contacted by the courier today but it's now 3pm and NOTHING!!!
If you hope that all these delays will eventually exceed the 30 day return period then you are wrong, I have every intention of reporting this as FRAUD and have my money returned by my bank! You will probably then jump into action to get this monstrosity back!
I would 100% NEVER recommend you to anyone!!!
Honestly if I could leave NO stars, I would!!!
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Howarm
Hi Angie, We're very sorry to hear about your experience and sincerely apologise for the frustration caused.
We have responded to your email with an update regarding your return request. Please kindly check your inbox for our latest message.
We appreciate your patience and remain committed to resolving this matter as quickly as possible. If you have any further questions or need any assistance, please reply to our email and we'll be happy to help.
Would recommend
Easy navigation of the website
Delivery was quick and easy
Fireplace is just what was advertised, all works and looks great!
100% recommend.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Howarm
Hi Cherrie, Thank you for your wonderful review! We're delighted to hear you had a smooth shopping experience, fast delivery, and that you're happy with your fireplace. We truly appreciate your recommendation and support!
Svar fra Howarm
Hi Lorna, Thank you for your kind words! It's wonderful to know your order arrived promptly and met your expectations. We hope you enjoy your fire pit for many seasons to come.
Svar fra Howarm
Hi, Mrs J C, Thank you for your kind feedback! We're pleased to hear you were happy with both the value of the product and our speedy delivery. We appreciate your support and hope to serve you again in the future!
Svar fra Howarm
Hi Emma, Thank you for your wonderful feedback! We're glad to hear that you were happy with our service. Your support means a lot to us, and we hope to serve you again in the future.
Super service and easily corrected any…
Super service and easily corrected any delivery errors. Looking forward to seeing the product in situ soon.
23. juni 2026
Svar fra Howarm
Hi Ms S McE, Thank you for your kind review! We're delighted to hear that you were happy with our service and that we were able to quickly resolve the delivery issue. We hope you enjoy your product once it's in place, and thank you for choosing HoWarm!
The fire from Howarm was exactly as described
The fire from Howarm was exactly as described, which made fitting easy. The fire was dispatched within hours of the order being place.
Great experience & great service
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Howarm
Dear William Spence,
Thank you for your wonderful review! We're delighted to hear that your fireplace was exactly as described and that the installation was straightforward. It's also great to know you were pleased with the fast dispatch and the service you received.
We truly appreciate your support and thank you for choosing HoWarm!
Best regards,
HoWarm
Great product
Great product, fantastic delivery, excellent experience
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Howarm
Dear Alfred McFerran,
Thank you for your kind words! We're delighted that you had a great experience with our product and delivery service.
We truly appreciate your support and look forward to assisting you again soon!
Best regards,
HoWarm
I never received my order after over 2…
I never received my order after over 2 weeks and multiple chases. Disappointed service and no phone number to chase things up. Will be looking for a refund.
20. april 2026
Svar fra Howarm
Dear Owen Locke,
Thank you for your feedback, and we sincerely apologize for the delay and inconvenience caused.
After checking, the parcel was not delivered initially by the DX courier. As soon as we received your message, we immediately contacted the carrier to investigate. The tracking was later updated indicating a re-delivery attempt; however, there has been a recent delay again. DX has informed us they are currently locating the parcel.
We completely understand your frustration and truly appreciate your patience. Could you kindly allow a little more time while the carrier resolves this issue? In the meantime, please feel free to contact our customer service team, and we will continue to follow up closely and keep you updated.
If the parcel cannot be located, we will of course arrange a suitable solution for you.
Best regards,
Howarm
Great product and a good price raised 2…
Great product and a good price raised 2 days after we ordered
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Howarm
Dear Rory Iafrate,
Thank you for your feedback!
We’re delighted to hear that you’re happy with the product and found it to be great value. We’re glad you were able to order before the price change and hope you continue to enjoy your purchase.
We really appreciate your support!
Kind regards,
Howarm
Delivered on time and well packaged
Delivered on time and well packaged. Notified of delivery date
27. mars 2026
Svar fra Howarm
Dear Jane Angle，
Thank you for your kind feedback! We’re really pleased to hear that your order arrived on time and was well packaged, and that the delivery updates were helpful.
We appreciate your support and hope you enjoy your purchase.
Kind regards,
Howarm
Retun very bad
25. mars 2026
Svar fra Howarm
Dear Satwinder Singh,
We’re sorry to hear that you found the return process frustrating.
After reviewing your case, the item was returned as it was not suitable, and in line with platform policy, return postage is the responsibility of the customer in this situation. We have provided the return address, and the parcel is currently on its way back to us.
We understand that arranging a return can sometimes be inconvenient, and our customer service team will continue to monitor this for you and assist until it is fully resolved.
Thank you for your patience.
Best regards,
Howarm
Just what I was looking for and more so…
Just what I was looking for and more so pleased with the fire .
From day of order the fire arrived in 4 days so 10 out 10 for delivery as well .
22. mars 2026
Svar fra Howarm
Dear Dave Ramshaw，
Thank you so much for your wonderful review!
We’re delighted to hear the fire was exactly what you were looking for—and even exceeded your expectations. It’s also great to know your order arrived quickly and that you were happy with the delivery service.
We really appreciate your support and hope you enjoy your purchase!
Best regards,
Howarm
Great service, easy to navigate
Was easy to navigate through the order process, and when I emailed customer services due to a delay (by the courier service) they followed this up with them, and my fire was delivered the following morning... great service.
18. mars 2026
Svar fra Howarm
Dear Mags mccallion,
Thank you for your kind feedback!
We’re glad to hear that the ordering process was smooth and that our team was able to help resolve the delivery delay quickly. It’s great to know your fire arrived the next morning and that you’re happy with the service.
We really appreciate your support!
Best regards,
Howarm
Very stylish and elegant fireplace…
Very stylish and elegant fireplace cabinet, it has a lot of warmth feeling in it and it serves the purpose as well.
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Howarm
Dear Ameer Ali,
Thank you so much for your wonderful feedback! We're delighted to hear that you find the fireplace cabinet stylish and elegant, and that it brings a warm and cosy feel to your space.
It’s great to know that it not only looks beautiful but also serves its purpose well—this is exactly what we aim to deliver to our customers.
Thank you again for your support, and we hope you continue to enjoy it for many years to come!
Best regards,
Howarm
Shocking customer service
Ordered a fire 13/02/26. Money has been taken from the bank and confirmation email received. But since this 16/02/26 we have heard nothing. Several emails sent but not replied to any. Can't find a telephone number to call them on either. The address quoted in Manchester, another firm runs out of it Kabinet limited. Our bank has been contacted and an investigation will be starting soon.
24/02/26 fire eventually turn up. If communication was better,we would have known.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Howarm
Dear MB,
Thank you for your review, and we’re very sorry to hear about your experience.
We’re very concerned to read this, as we have not been able to locate any order under the name “MB” or with the details provided in your review.
We’re unable to locate your order with the information provided. Could you please contact our customer service with your order number and delivery details? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Howarm
Amazing
Amazing , from order to delivery , really pleased with my 60 inch fire looks really smart , and good heat output , would highly reccomend Ho warm again ..
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Howarm
Dear Vicky & Jean，
Thank you so much for your wonderful review! We’re thrilled to hear that you’re pleased with your 60-inch fire and that it looks great and provides good heat. We really appreciate your recommendation and are so happy to have been part of your experience.
We’d love to serve you again in the future!
Best regards,
Howarm
Having brought a fire fire my media…
Having brought a fire fire my media wall from howarm it was delivered very quickly and well packaged, however I've removed from the box there was evidence of the frame that sits against the media panel was bent, this was a little annoying so I contacted howarm, there customer service was excellent and we came to an agreement so although there was damage on the goods the customer service warranted a 5* review many thanks 🙏
22. januar 2026
Svar fra Howarm
Dear Scoobydoo13,
Thank you so much for your feedback and for giving us a 5-star review despite the initial issue! We're really sorry to hear about the damage to the frame, but we're thrilled that our customer service was able to resolve it to your satisfaction. We truly value your understanding and appreciate you recognizing our efforts.
If there's anything else we can do for you in the future, don't hesitate to reach out. Thanks again!
Best regards,
Howarm
Excellent value for money arrived…
Excellent value for money arrived within 3 days very happy with my purchase
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Howarm
Dear Mr David Crow,
Thank you for your great feedback! We're so pleased to hear that you're happy with both the value and the quick delivery. We truly appreciate your support and are glad you’re satisfied with your purchase.
Hope to serve you again soon!
Best regards,
Howarm
Looks lovely in my lounge
Looks lovely in my lounge. Very cosy and warm. Excellent customer service and value for money. Very happy customer.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Howarm
Dear customer,
Thank you for such a wonderful review! We're so happy to hear that the product looks great in your lounge and adds to the cozy atmosphere. We're also glad you’re satisfied with our customer service and value for money.
We truly appreciate your support and are thrilled to have you as a happy customer!
Best regards,
Howarm
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