Yusuf Islam, thank you! You were great and efficient at communication throughout the process. Housing hands needs more people like you! Thank you for your support and making me feel at ease whilst try... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Helping hands have terrible service yet still take the monthly payment without actually doing any work. Slow communication for such a subscription. 3 day’s to answer a email daughters... Vis mer
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Honestly, not the best experience. Moving home can be incredibly stressful, and housing hand did add to that. The process can be quite slow, not only that - my contract recently ended and I no longer... Vis mer
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I am so grateful for the wonderful support I received during my application stage. Our agent Rafiya was incredibly helpful every step of the way, and I’m happy to say the contract has now been officia... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Housing Hand, we understand that finding and securing a home can sometimes feel complicated and stressful, especially when navigating unfamiliar rental requirements or lacking a qualifying UK-based guarantor. We exist to make renting easier, safer, and fairer for everyone involved. By acting as your trusted, professional rent guarantor, we help remove these traditional barriers so that students, working professionals, and international renters can secure the home they want with complete peace of mind. Over the years, our experience has helped us spot potential rental issues early and resolve them quickly. We work closely with a vast network of accommodation providers, landlords, and university partners to streamline the rental journey and reduce risk across the board. Whether you need help securing a shared tenancy, setting up a rent guarantor, or organizing deposit cover, we stand alongside you from start to home. We share our knowledge in a grounded, accessible way—ensuring our international audience always gets clear guidance without the confusing legal jargon. Our team is deeply committed to offering steady, reassuring support at every step of your journey. When you apply with us, we keep the entire process simple, transparent, and active, keeping you fully informed of your next steps as soon as they are approved. We put people first, always, because we believe everyone deserves a straightforward, supported path to their new home.
Kontaktopplysninger
20-23 Mandela Street , NW1 0DU, London, Storbritannia
- +44(0)2072052625
- marketing@housinghand.co.uk
- housinghand.co.uk
Get pre-approved for a UK Guarantor.
3,3
Middels
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I'm really impressed by the whole…
I'm really impressed by the whole team's professionalism.l once got so furious when my letting agent and housing hand had to take necessary legal steps in securing my contracts yet I just wanted it done however.
The team would be calm as well as calming me down as I raged and I learnt a lot through that.
Thank you Maxine and your wonderful team for a great service
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Edwintau,
Thank you for your kind words. Maxine and the team are delighted to have been of help and to have supported you throughout the process.
Best wishes,
Housing Hand
Remi Paul
I’m extremely disappointed with the service provided. My family member was repeatedly contacted in a manner that felt pressurising and inconsiderate regarding a passport expiry issue. Rather than offering a clear solution or alternative, the communication came across as unnecessarily stressful and unprofessional. I had initially left a positive review when asked, but this follow-up experience has completely changed my opinion. I cannot recommend a service that lacks empathy and fails to handle sensitive matters with care. Her name is Remi Paul. Don’t beg for reviews with a bad service
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi AL,
Thank you for sharing your feedback, and your concerns.
We have requested some further information from you via Trustpilot, so we can find your account details. As soon as we have this, we can look into this further for you.
Best wishes,
Housing Hand
The service is really helpful
The service is really helpful
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Niraj,
Thank you for your positive feedback, we’re glad you found the service helpful! We’re always keen to improve, so if there’s anything we could do to make it a 5-star experience, do share your thoughts at team@housinghand.co.uk.
Best wishes,
Housing Hand
I had a wonderful experience with…
I had a wonderful experience with Housing Hand. Nefeli was incredibly kind, professional, and supportive throughout our interaction. Her communication was clear, timely, and genuinely thoughtful. I truly appreciated the excellent service and wouldn’t hesitate to use Housing Hand again in the future. Highly recommended!
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Chaitanya,
Thank you so much for your kind review. We’re delighted to hear you had such a positive experience with Housing Hand, and that Nefeli’s support stood out to you. Wishing you all the best with your future tenancy.
Best wishes,
Housing Hand
Carl Russell was very helpful and…
Carl Russell was very helpful and solved any hitches I faced during my application process in good time. I’m grateful!
28. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Valene,
Thank you for sharing your feedback, we really appreciate you taking the time to leave a review. It’s great to hear that Carl’s efforts have been so helpful. Wishing you all the best in your new home.
Best wishes,
Housing Hand
You have a good service where all your…
You have a good service where all your staff is respectful and flexible. In addition, the process was handled with precision.
24. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Jean Marc,
Thank you for taking the time to share your feedback. We really appreciate your positive words and are pleased to have been able to support you through your application.
Best wishes,
Housing Hand
Exceptional Customer Service , Truly Impressed!
I had such a smooth and positive experience with Chim Wuche’s customer service. She was incredibly helpful, patient, and attentive throughout the entire process. You can tell she genuinely cares about the customers and goes the extra mile to make sure everything is sorted. Communication was clear and prompt, and I felt supported every step of the way.
If you’re looking for someone reliable, approachable, and professional , Chim is exactly that. Honestly one of the best customer service experiences I’ve had in a long time. Thank you!
28. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Thank you very much for your positive review Mayaa. Chim really does care about all of our customers, as do all of the Housing Hand team, so we're delighted to see this being recognised.
We're thrilled that she provided such exceptional service and made your experience so smooth and positive. Your feedback is so important, and we'll be sure to pass along your comments to Chim.
Best wishes,
Housing Hand
Mena is so thoughtful
they responde so easily and so quick they were awesome
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Naz,
Thank you for your kind review. Mena is indeed a very valued member of our team, and we are really pleased to see she was able to support you so quickly.
Best wishes,
Housing Hand
Amazing
Yes, I got really a nice service from Liz. She was very patient with me, and guided me through each step.
22. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Gilbert,
Thank you for your positive feedback. We're delighted we were able to guide you through the application process and wish you the very best with your future move.
Best wishes,
Housing Hand
Nice experience
It was great talking to Chim wuche.
She helped me to resolve my issue. Thank you so much.
22. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Himankit,
Thank you for sharing your positive feedback. You are very welcome, we're pleased we could help.
Best wishes,
Housing Hand
The application process was seamless…
The application process was seamless and I appreciate the communication between i and the Customer experience Advisor, Kemi…. She did great. I recommend
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Thank you for your recommendation. We are pleased that we were able to help you throughout your application process with great communication from our customer experience team.
Best wishes,
Housing Hand
Reliable and Supportive Guarantor Service for International Students
Housing Hand made the guarantor process incredibly smooth and stress-free for me. From start to finish, their team was responsive, professional, and clear in their communication. As an international student, I was initially anxious about meeting guarantor requirements, but Housing Hand handled everything efficiently and with great care.
A special thanks to Temitope, who went above and beyond by expediting my application on short notice. His prompt support ensured I could meet my accommodation deadlines without delay. I’m genuinely grateful for the excellent service and would highly recommend Housing Hand.
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Yash,
Thank you for sharing your feedback about Temitope. We’re delighted to hear he provided such helpful and efficient service. Wishing you all the best in your new property.
Best wishes,
Housing Hand
Chim was very great and very helpful
Chim was very great and very helpful. Quick responses and patient. Helped me secure my accommodation without much delays.
24. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Rafael,
This is fantastic to hear. Thank you so much for taking the time to leave this feedback. We wish you all the best with your move.
Best wishes,
Housing Hand
My experience with Housing Hand had…
My experience with Housing Hand had been great. Their team have been very helpful and provided support and comfort throught. Housing Hand is quick with responding to any concerns and enquiries which is very helpful for any application process.
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Szymon,
Thank you for taking the time to leave feedback on your experience with Housing Hand.
We are pleased we were able to help support and comfort you quickly throughout your application process.
Best wishes,
Housing Hand
Speedy customer service on the phone
Speedy customer service on the phone. You can skip the A.I bot and simply say “i want to speak to someone”, that will fast track the experience for you. I was lucky enough to be connected with Chim Wuche who:
1) Was VERY clear and concise about the solution to my problem, broke everything down for me in the simplest terms and walked me through the entire process
2) Was very patient as i had a lot of questions and concerns
3) Was overall kind and understanding towards me and my stress levels towards the situation, really helped to mediate the entire situation
Hopefully this is a universal experience throughout their entire customer service, but very lucky i had the experience i had 🙏
25. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Leon,
We are delighted to hear about your experience with Chim, and are pleased she was able to help with the process. Thank you for leaving such detailed feedback.
Best wishes,
Housing Hand
Dear Chim
Dear Chim, I just wanted to extend my sincere thanks for all your help and support during the guarantor application process. Your guidance made everything much smoother and less stressful, and I truly appreciate the time and effort you put in.
Thanks again for being so helpful!
23. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Thank you so much for leaving such lovely feedback for Chim. We are pleased we were able to help and make the process less stressful for you.
Best wishes,
Housing Hand
Absolute Scam - AVOID
Absolute scam of a company who has held my refund for early tenancy termination for over 2 months without any update. I am told to email their refunds team but have not gotten any response back and am told there is no timeline for when to expect a refund.
20. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Wendy,
Thank you for sharing your details and your patience as we looked into this further.
Having looked into your account, and speaking with the refunds team, we can see that the refund took longer than it should have done with limited communication.
This is not the standard we aim to uphold and sincerely apologise for the added stress and frustration this may have caused.
Please be assured that your feedback has been taken very seriously. We are currently reviewing how this went wrong and addressing our refund and communication processes to ensure that this does not happen again.
Once again, we apologise for your experience.
Best wishes,
Housing Hand
Zero help if you also require a co-signor
You were of absolutely no help. If you want to charge for a service as a guarantor, but require a co-signor who is not a student, is employed, and not a tenant, then the co-signer can just as well be a gaurantor. Such a stupid service offering and even more stupid rule. Absolutely zero solution offered.
18. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Stefan,
Thank you for sharing your information and allowing us to look into this further.
We can see you set up your account and unsubscribed from all communications shortly after.
We request a co-signer when we stand as guarantor so that we have an additional person to contact in the event of a rent default and not being able to contact the tenant directly to set up a repayment plan. The person who is provided as co-signer is not usually able to stand as guarantor themselves either due to not being UK based, not being a homeowner or they may have poor credit history, all of which can prevent someone from standing as guarantor in the UK. Housing Hand's requirements for a co-signer are that we do not require them to be referenced, they are aged 18 or over, in receipt of an income, not a student and not living in the property that we will be standing as guarantor for.
We hope this clarifies the matter for you, but should require further information, we’d be happy to discuss this with you. Please call the team or email team@housinghand.co.uk
Best wishes,
Housing Hand
Helpful
She was helpful, helped me get a solution on my issue quickly.
13. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Hi Jayden,
Thank you for taking the time to share your positive experience with Housing Hand. We're pleased to hear that our team member was able to help you resolve your issue quickly and efficiently.
Best wishes,
Housing Hand
great customer experience by remi
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Housing Hand
Thank you for your feedback Jerry. We're delighted to hear that Remi provided you with a great customer experience. We really appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words to Remi.
Best wishes,
Housing Hand
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