Terrible company. Thermostatic tap broke after 8 months of installation. They’ve just wiped their hands of it saying it’s not covered and will sell a new valve to me. I see loads of reviews with a sim... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
DON'T BUY FROM HOUSE OF ENKI! Terrible quality items that will fail within just months of install. I purchased "solid brass" taps that turned out to be zinc alloy.
After some research in trying to find a 12.5mm dia. flexible shower hose in 'gold' I was pleased to find one supplied by Enki, This was duly ordered online and received within 36hrs, a very efficient... Vis mer
I ordered a thermostatic bath/shower mixer tap about midday on Saturday and it arrived perhaps 175 miles away late Sunday morning. I’m pleased with the product and impressed with the speed of delive... Vis mer
Informasjon om virksomheten
Om HOUSE OF ENKI
Skrevet av virksomheten
We are proud to be a family-run business based in the UK, providing premium designer kitchen and bathroom furniture and fittings. Our wide range of high-quality, stylish products offers something for every taste at an affordable price and provides you with the ultimate choice in style, colour and design to help you create the bathroom of your dreams.
We are committed to selling high-quality bathroom and kitchen fittings at affordable prices. All of our products are superbly made by personally sourced suppliers. We offer excellent customer service, fast and reliable delivery and a direct and secure online shopping experience.
Kontaktopplysninger
8 Swinbourne Drive, Springwood Industrial Estate, CM7 2YP, Braintree, Storbritannia
- 08000868793
- support@houseofenki.com
- houseofenki.com
2,9
Middels
457 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Efficient and accurate
I wanted some bling taps but wasn't sure whether the colour in the photos were accurate ... so I ordered two different finishes . and I'd choose when they were delivered. The colour in photos was accurate, the return process simple and the refund was efficient. And the taps are lovely too.
9. februar 2023
Great for shower cartridge
I ordered a shower cartridge, turned out to be the wrong one, sent a photo of the old part, they identified and replaced it with the right one. Speedy excellent service
1. mars 2023
Amazing after care
I had a problem with my shower valve an their customer service was perfect in resolvling the problem. I highly recommend
11. februar 2023
New shower riser set
Great product description with exact dimensions on the website and fast delivery. I would definitely shop here again.
1. mars 2023
Really fast dispatch and delivery
Really fast dispatch and delivery, great value, great quality
11. mars 2023
Great stuff at reasonable prices
Great stuff at reasonable prices, saved a few £100 on a shower
1. mars 2023
Prompt delivery product appears to be…
Prompt delivery product appears to be of good quality (time will tell ).
Works perfectly on installation 13/03/23 hence review delay.Thanks for your excellent service
13. mars 2023
Beautiful products for great prices and…
Beautiful products for great prices and super fast delivery. Really impressed
13. mars 2023
I ordered my taps in the afternoon and…
I ordered my taps in the afternoon and they arrived the day after, excellent product and well packaged. Would def recommend
1. mars 2023
Product fit for purpose
Product fit for purpose, ease of transaction process, delivery as promised.
28. februar 2023
I got what I paid 4 it was good
28. februar 2023
Quick delivery well packaged to avoid…
Quick delivery well packaged to avoid damage exactly what needed as getting a 3/4inch top outlet elsewhere was hard to find also very well made unit and competitive price
25. februar 2023
Terrible customer service
Finally got a refund for a tap that was delivered to the wrong address. It was my fault for not properly checking the postcode on the autofill they have on their address form, but they will not take phone calls, only operate via text message, and refused to help at all with retrieving the package from the random address their courier had delivered it to. I was told, via text message, the olnly thing I could do was to drive to the address myself and ask for the tap. Luckily the person who took delivery was honest and contacted Enki to organise to return it to them. Only then did Enki offer me a refund. So from a customer service point of view, terrible. Won't be using them again.
23. februar 2023
Svar fra HOUSE OF ENKI
Hello,
I am sorry to hear you are not happy with service provided by us.
Once order is delivered to shipping address which is provided to us at the checkout, we are very limited to what we can do in the circumstances at that stage.
Luckily the person who accepted delivery at the address realised the mistake and contacted us. We therefore were able to arrange a successful collection of the parcel and a refund was processed without any delays.
Once you contact us by chat or by e-mail we aim to respond as soon as possible (usually within 30mins to an hour and no longer than 24 hours). Once we have your case open please note that our team are working on a solution and will get back to you as soon we have additional information.
Once again apologies for any inconvenience caused.
Best wishes,
Sandra
Luxury shower
Excellent service, luxurious shower, looks and feels very high quality and good price. Standard delivery and received product next day!
10. februar 2023
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