Houseofcues Anmeldelser 24

I bought a mini butt cue extension which was a good price, came quickly and feels good to use on my cue. Delivery was no hassle. I'm pleased I found this place

Great product and great service, my item arrived damaged by the courier being careless but it was resolved quickly and without hassle and even a little bonus thrown in. Now I have a functioning cue I can confirm it’s a quality item unlike my game!!

Excellent cue with case and extension . Very please with it and very well priced .

got extendable extension, good item recommend using them

Really pleased with the cue extension. Speedy delivery and good value for money

Extension arrived on time and as described, the interaction with the buyer was 1st class in helping me with selecting the right product to support my cue.

Will happily be purchasing from this supplier in the future..

Great cue delivered quickly really happy with my purchase

Very good quality snooker cue and very good service would highly reccomend A++++++

Bought a lovely one piece cue case in blue and black leatherette. Plush suede interior and great quality all round. Really quick delivery too.

Delivery went well, cue was perfect and straight. Cue and case fantastic value. Highly recommend.

Excellent service, my order was delivered on time. Good value for money.

Ordered a cue case on 4th January, still hasn’t arrived. Shocking service! Avoid this company

Very happy with my pool 🎱 cue and case .excellent value for money 💰. Would highly recommend buying.

Appalling customer service. Emailed them to report cue case was badly dented and requested details of how to return it for replacement. Received an email response pretending to care and would sort it out but since all emails have been ignored. I would avoid this company as they clearly don’t care about their customers.

Ordered as per instructions before 12 that day and paid optional £9.99 next day delivery. No sign of cue case next day and after sending a message had an apology from what was obviously a bot response. After messaging my response they came back with same message word for word. They need to review their customer service and if someone pays for a service you cant supply then a full refund would be in order. I will say this is not the first incident with this company and I gave the benefit of the doubt to them, well not anymore I am now done with the company. All round appalling service.

Possible scam...
Placed an order few days ago for a cue case, with it saying 2-4 days for delivery. Went to check on it today and website now says they are on holiday until September.

Ordered a 1 pc slimline cue case about 10 days ago now still no updates as to if or when it’s even arriving, I was told 2-4 days for FREE STANDARD SHIPPING I’m now on day 10 and still no further updates on the item this ignorant company won’t reply to any of my emails enquiring about my order, I definitely would not recommend buying
Anything from house of cues unless you want to play a guessing games as to when your items will be arriving don’t state 2-4 days shipping if it’s not gonna be here within 2-4 days I would of quite happily of ordered somewhere else where they can stick to delivery dates, stay away people not worth the hassle can’t use my new cue as I can’t transport it

Ordered a pre-owned cue, I obviously saw the "may contain signs of ware/defects on the page of said cue. What I didnt expect was the cue to actually be warped. When I enquired about this I got told by house of cues "This is why the cue is cheap" I responded how can you resell a cue thats warped and not state it in the item description because its as good as usless. I was then told "people buy these and fix them" Its no different then walking in to cash converters and buying a 2nd hand TV only to find out it doesn't switch on.

Not happy at all.

Ordered a cue case it said brand new its clearly not brand new all the materials are loose inside and someone decided to stick chewing gum to hold the materials down disgusting and rip off will be contacting trading standards