houseof Anmeldelser 

673
•
TrustScore 3.5 av 5

3,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

We bought the Brass Opal Disk Ceiling Light. It’s a lovely design but two different electrician’s have said how cheap and flimsy the light is. After waiting nearly 12 weeks for it to be delivered... Vis mer

Vurdert til 5 av 5 stjerner

Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Vis mer

Vurdert til 5 av 5 stjerner

Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Husholdningsbutikk

Skrevet av virksomheten

houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!


Kontaktopplysninger

3,6

Middels

TrustScore 3.5 av 5

673 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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3,6

Alle anmeldelser

(673)

2 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

An amazing company with beautiful…

An amazing company with beautiful design. I accidentally broke one of my globes (feature of the light) and they sent me a replacement, free of charge! Wonderful service that is rare these days. Will definitely purchase from them again!

23. august 2023
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Svar fra houseof

Really sorry about the issue you had with your globe being broken , but we're extremely happy you love it and that it's fixed! Thank you so much for the review Kate! Houseof x

Vurdert til 5 av 5 stjerner

Great design, great service

Great design. Good price. Great service- delivered on time. Hope it is a quality product , love our new lamp

13. august 2023
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Svar fra houseof

Thanks for the lovely feedback, Margaret! Love hearing you love your new lamp, enjooy!! Houseof x

Vurdert til 5 av 5 stjerner

Great product excellent customer service

I have bought a few lights from Houseof at this stage. It can be a bit tricky with delivery costs to Ireland outside the UK but still worthwhile. They have a great eye for design and have pieces in a bigger range of colours and finishes. Product aside their customer service has been better than any company I have encountered. There was an issue with a light (broken by my child), when I emailed asking how I might replace the relevant part they immediately offered to send a replacement. As I am in Ireland I asked if I needed to cover any additional shipping costs and it wasn't needed. Everything was sorted immediately, no questions asked. Would totally recommend.

16. august 2023
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Svar fra houseof

LOVE hearing this Roisin, thank you very much, it has made our day! Many thanks for your words about our customer service team, we'll make sure they're passed on!

Vurdert til 5 av 5 stjerner

The light I purchased is absolutely…

The light I purchased is absolutely stunning and customer service is amazing. I first found the light through a podcast recommendation. I couldn't at the time find a home for a lamp, but when we redesigned our bedroom I knew the style would be perfect. I would not hesitate to recommend the products and customer service. Thank you so much House Of.

15. august 2023
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Svar fra houseof

Thank you for taking the time to leave your kind words! You're most welcome, we are pleased to know that you have had a great experience with our Houseof team and that we matched your preferences of the lamp design you wanted! All the best! x

Vurdert til 5 av 5 stjerner

An interior designer’s dream company

We're an Interior Design Studio and we bought x3 Brass pendants to place over our client's newly installed basement bar. They were absolutely what we were looking for in the space - they're slimline but with the addition of the disc they make an impact.
They're a nice, shiny brass (not brushed) and that was the finish we wanted to introduce to the bar area. We love how the bulb is reflected on the underside of the disc, creating a bright but still diffused light.
And last, but not least, we love how Houseof’s packaging is plastic free/recyclable and they're doing everything they possibly can to put being climate friendly at the forefront of their business.
We're looking forward to using more of Houseof's range in future projects!

25. juli 2023
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Svar fra houseof

Thank you for your lovely dedicated message to Houseof company! This makes our hearts melt. We can't wait to see you purchasing again from us! Best wishes from us! Houseof xx

Vurdert til 5 av 5 stjerner

Fantastic light shade

Fantastic light shade, very quick delivery. Would highly recommend.

17. juli 2023
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Svar fra houseof

Thank you for your time leaving a lovely review like this. Houseof x

Vurdert til 2 av 5 stjerner

extension lead… because I believed the lead was a brought pink showed in your picture

The reason I ordered the extension lead the photo showed a very brought pink lead that's why I paid the high cost unfortunately it was a very different colour very pale washed out pink not as shown so very disappointed I was going to order the green one I am not taking the chance I am sure I will be disappointed

13. juli 2023
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Svar fra houseof

Hey Jane, thanks for taking the time to leave us a review.

As a small business, these reviews are extremely important to us and we do appreciate any feedback from our customers to help us improve our services! We're extremely sorry for the inconvenience with your pink extension lead and we would love to investigate this for you with the quality team. 😔️

We normally offer a replacement after customers emails us on occasions like this as stated on our website in the Returns Qs. Our customer service agents can get it sorted quickly! If you wish please email our team at help@houseof.com

Once again please accept my apologies for this experience and I hope you give us another chance in the future!

Vurdert til 5 av 5 stjerner

AMAzing product

AMAzing product - quality was exceptional - package A1 delivery super fast I might order a few more xx I love them that much xx

11. juli 2023
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Svar fra houseof

We'd love to see you purchase again from our company Rachel! Pleased to know that you loved the quality of our product! Houseof x

Vurdert til 5 av 5 stjerner

Very high standard

High standard. Very straight forward online purchase. Product arrived quickly. I would definitely shop with Houseof again.

20. juli 2023
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Svar fra houseof

Great to hear Wendy! We are so pleased you like them. We hope to see you again soon. Houseof x

Vurdert til 5 av 5 stjerner

Shipped quickly

Shipped quickly, was packed well and was exactly what I was expecting.

14. juli 2023
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Svar fra houseof

A fabulous review! Thank you so much for your feedback!😍️

Vurdert til 5 av 5 stjerner

Brilliant customer service

Amazing customer service. Always so helpful and super efficient. Can’t praise them enough.

20. juli 2023
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Svar fra houseof

We are so pleased that you are happy Rose! Thank your for your kind words, means so much to us! Houseof x

Vurdert til 5 av 5 stjerner

Outstanding support and assistance.

I purchased a lamp from HoF two years ago, and unfortunately, last week during a strong wind in London, the lamp toppled over, causing the shade to break. As the lamp held sentimental value for me, I decided to reach out to HoF's customer service to inquire about purchasing a replacement shade.

I was pleasantly surprised by the exceptional service I received from HoF. Specifically, Pamela, a member of their customer service team, proved to be incredibly kind and efficient. Not only did she respond to my email promptly, but she also went above and beyond by offering to send me a new shade without any additional cost. I was truly speechless and left with a highly positive impression of their dedication to customer satisfaction.

I cannot emphasise enough how impressed I am with the level of service provided by HoF. Their swift response and generosity have made me an extremely happy customer. I am grateful for their outstanding support and assistance.

Once again, I extend my heartfelt thanks to HoF, especially Pamela, for their remarkable service.

17. juli 2023
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Svar fra houseof

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! x

It warms our hearts to receive such lovely feedback!

We're thrilled that our product and customer service have exceeded your expectations and we're grateful to have earned your trust.

Thank you for choosing Houseof x

Vurdert til 1 av 5 stjerner

The limited communication

The limited communication, only email and no one to call , it took 3 days to get the correct answer .

3. juli 2023
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Svar fra houseof

Hi Tony, thank you so much for letting us know about your experience with our customer service team.

We're really sorry that you had a frustrating time trying to reach us.

Our team is available Monday to Friday at help@houseof.com for customer support. We prioritize customer satisfaction and aim to resolve issues quickly via email. We take customer satisfaction very seriously, and we're committed to making things right as quickly as possible.

We know how important it is to have reliable support when you're making a purchase, and we're sorry we didn't live up to your expectations. We're working hard to improve our customer support system so that we can communicate with you more efficiently in the future.

Thanks again for your feedback, and please let us know if there's anything else we can do to help!

Vurdert til 5 av 5 stjerner

It was a first time shopping experience…

It was a first time shopping experience with houseof and was worth it as it’s been easy, fast and straightforward. The quality and design of the desk lamp is something I have been looking for and the sale price made it even more appealing.

11. juni 2023
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Svar fra houseof

We are so happy that our company has provided you with the desk lamp that you have been searching for! Hope to see you purchase from us again! Houseof x

Vurdert til 5 av 5 stjerner

Great customer service

Bought a light which is great but I smashed a glass shade, HouseOf immediately sent a new one free of charge. Excellent customer service!

5. juli 2023
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Svar fra houseof

Thank you very much Tom! Will pass on the positive feedback to our customer service agents. Happy that we managed to sent a replacement of the glass shade quickly. Houseof x

Vurdert til 5 av 5 stjerner

Beautiful lamp

Beautiful lamp and packed nicely too. Delivered quickly 👍

7. juni 2023
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Svar fra houseof

Thank you for your feedback! Means a lot! Houseof x

Vurdert til 4 av 5 stjerner

Good quality product and customer service.

Bought a light from this company. Lovely quality product, and when one of the shades arrived broken customer service quickly arranged to send out a replacement.

27. juni 2023
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Svar fra houseof

Sorry for the inconvenience caused, we are happy we got to sort it out in an efficient way. We love that you are pleased with the quality of our product and our customer service. Much appreciated it! Houseof x

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