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Hotspring Southwest & Wales Anmeldelser 

745
•
TrustScore 4 av 5

4,1

Forhandler av boblebad
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I'm really impressed with the service and responses from the Team . I've had my Aria for over 4 years which has been trouble free. Consumables easy to purchase, yes some take longer as they ship fro... Vis mer

Vurdert til 4 av 5 stjerner

Pros Stuart our installer was excellent for our new free flow azure, was very knowledgeable, helpful and answered all questions we had. Cons Delivery took longer than first told, if told as long as... Vis mer

Vurdert til 5 av 5 stjerner

Everyone was helpful polite and explained everything everything we neededvto know. Delivery was on time and jacuzzi was set up quickly and we were shown how to maintain it safely. Would highly reco... Vis mer

Vurdert til 4 av 5 stjerner

Overall the purchase of a new hot tub lid & lifter went smooth although the lead time of 18 weeks seemed a long time. The fitter who installed the lid & lifter was excellent, good communication, was... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Forhandler av boblebad
  2. Reparasjon av boblebad
  3. Svømmebassengreparatør
  4. Svømmebassengutstyr

Opplysningene stammer fra ulike eksterne kilder

HotSpring has been supplying Hot Tubs for 40 years and has become the World’s Number One Hot Tub choice, with over 1 million happy customers Worldwide. Based in San Diego, HotSpring leads the industry in the design, engineering and manufacture of energy efficient Hot Tubs and has won numerous awards. HotSpring is part of Maco (a Fortune 500 Company). HotSpring South West & Wales has many years of experience and many happy customers, and you will find that everything you need is available in our Bristol, Plymouth, Chepstow, Swansea, and newly-opened Cardiff showrooms. Every person in our organisation is committed to following our Mission Statement: To be the dominant choice in the UK market for hot water relaxation products. To conduct business in an ethical manner that defines the standard for the industry. To provide the consumer with the ultimate shopping experience, buying assistance and after Sales follow-up.

Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

745 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 62 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,1

Alle anmeldelser

(745)

35 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Very friendly and welcoming

Very friendly and welcoming. Josie gave very good advice and is very knowledgeable about Spas and their health benifits

3. juni 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Hotspring Southwest & Wales

Thank you for leaving a review! We're delighted to hear that you had a friendly and welcoming experience with us. Josie is a valued member of our team, and we're glad to know that she provided you with excellent advice and shared her knowledge about spas and their health benefits.

At HotSpring, we believe in the importance of providing valuable information to our customers, and we're glad that Josie was able to assist you in making informed decisions.

If you have any further questions or need any additional support, please feel free to reach out. We're here to ensure that you have a wonderful experience with your spa and enjoy its many health benefits.

Best regards,
The Hotspring Southwest and Wales team.

Vurdert til 5 av 5 stjerner

They called me back when I needed to…

They called me back when I needed to buy a new cartridge and had it in for me the very next morning

2. juni 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Hotspring Southwest & Wales

Thank you for leaving a review! We're thrilled to hear that we were able to assist you promptly and provide you with excellent service. We understand the importance of timely responses and efficient solutions.

We're glad that we could help you with purchasing a new cartridge and ensure that it was available for you the very next morning. Your satisfaction is our priority, and we strive to meet your needs quickly and effectively.

Best regards,
The Hotspring Southwest and Wales team.

Vurdert til 1 av 5 stjerner

No response or delivery after purchase

Initially the experience was one of the best I’ve had the sales people were friendly not pushy and very helpful.

Then after that it all went downhill.

I was told on ordering i'd have my hot tub delivered in 3-4 months which was fine but it has now been over 5 months and I still haven’t been updated with a new delivery date.

What has disappointed me most is that neither the Cardiff branch or the head office have replied to my emails simply asking for an update, it’s not a great way to treat customers.

16. desember 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Hotspring Southwest & Wales

Hi Nathan,

I am very sorry to hear of your disappointment with the updates on your delivery date. As you pointed out, the model that you wanted had to be made as a special order direct from our manufacturing plant in the United States. As you were aware, instead of the usual timescale of 6 weeks, this would take approximately 4 months to be made and shipped to the United Kingdom. It is our policy to keep customers updated on the potential arrival dates of a special order. This, we clearly failed to do to your satisfaction. There is no excuse for a lack of contact, especially if you sent an email to our offices asking to be updated. The system we operate is designed to have a failsafe to make sure that this does not happen and that customers are contacted regularly. I can see from the records that you were not contacted as was scheduled last week. Up until now this has worked effectively with monthly checks and updates. We apologise unreservedly for the failure to update you in the last week following your request for information.

I am pleased to confirm that we now have the estimated docking date for the ship transporting your hot tub. which as you are now aware is the 15th June. We would hope to install your hot tub within 4 weeks of that date. As was discussed at the time of purchase and subsequent conversations, the time frame for one-off orders is beyond our control as we are at the mercy of shipping companies and the changes that they make at the last minute.

We hope that following the installation of your hot tub we can show you why we have an unrivalled reputation for customer service and care. This is the very reason why so many customers recommend us to their friends and family.

I look forward to ensuring that you receive the full support of our organisation over the coming months and become yet another, very happy customer of HotSpring South West and Wales.

Yours sincerely,
Simon James
Area Manager

Vurdert til 5 av 5 stjerner

Came in for chemicals josie was great…

Came in for chemicals josie was great help

25. mai 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Hotspring Southwest & Wales

Thank you for taking the time to share your positive experience with us at HotSpring Southwest and Wales! We truly appreciate your feedback.

We're thrilled to hear that Josie provided you with excellent assistance during your visit for chemicals. Delivering exceptional customer service is one of our top priorities, and it's gratifying to know that Josie went above and beyond to ensure your needs were met.

If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to help and make your experience with HotSpring Southwest and Wales as enjoyable as possible.

Thank you again for choosing us, and we look forward to serving you in the future!

Best regards,
The Hotspring Southwest and Wales team.

Vurdert til 5 av 5 stjerner

Hot tub is amazing

Hot tub is amazing. We've had ours for 3 years and it’s the best things we’ve purchased. Children love it. Come for chemicals today and Theresa was amazing and friendly as always.

1. mai 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing service from Bristol HotSpring

Just a quick note to say thank you to Andy and Terese of the Bristol Showroom for the outstanding service I received when purchasing my HotSpring HotSpot Relay (six person hot tub).

From my initial visit back in June I found Andy very knowledgable on the product range and was very patient with me and my endless list of questions.

I can highly recommend trying before you buy - at the test soak I realised being 6ft 4in a bigger hot tub was required!

The installation service was faultless and Terese was always at the end of the phone when the initial water tests did not come out as planned. Very happy to say new hot tub owners pick this up rather quickly with the right support.

Seven months in I am very happy to report I use the hot tub as often as often as I can. HotSpring being one of the best insulated hot tub brands on the market, my Relay is currently costing me around £3.79 a day in electricity to run (2023 energy price guarantee) - less than a pint a day🍺 down the pub!

I’d also like to mention Rob for the excellent service I’ve received when stocking up on various chemicals as I’ve quickly gone through my starter pack.

All in all a very satisfied HotSpring Hot Tub owner and I would highly recommend the HotSpring brand and the Bristol dealership to anyone looking to take the plunge with their first hot tub 😁🍷👀.

26. april 2023
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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