Hosted Anmeldelser 454

On Monday 2 March I was contacted by hosted as a result of an online compare request. I spoke with Dave who explained how huge Hosted were (despite me never hearing about them) and a price agreed on taking over my current 2 lines and internet services.

I explained I needed to make sure I had no termination fees with my current provider and was promised a call back the next day.

This never happened, despite making it clear this was a mater of urgency with the daisy transfer and my impending holiday to Japan for 3 weeks. It was also stressed as I would be out of the country this had to be a visit to install and not a remote transfer and ensured it would be the case.

It was taken up by Chris as Dave was now “too busy”. I was sent a provisional contract to “form sign” and assured I had a cooling off period and let’s just get the transfer into the system.

I signed but pointed out an error which stated they were taking over my 2 lines, but stated the internet was a new connection.

On paper a small thing, but concerning as it potentially meant I would still be liable to Daisy for the remainder of the contract. I was told “don’t worry, they can’t bill you for services they were not providing”. I said this needed to be amended and that form rectified. They simply ignored

I then spoke with Adam who told me he would resolve and get back this was now with one working day left before my departure.

He never got back, so I called again, this time speaking with Joe.

Joe assured me he would sort it. A familiar reply now. He said he was speaking with his provisioning team who would get back shortly and were open until 5.30 on the Friday - my final chance to get this resolved and made it clear any failure to do so, then this take over needed to be cancelled.

As you probably guessed I heared nothing. But I did call at 4 only to get “sorry our offices are closed ring back during normal office hours”.

I email several times. No one replies. I eventually got someone called “Ritesh” who would rest assured be dealing with it. This was from what looked like an AI script.

Needless to say, I have not heard back.

I had contact from BT open reach confirming the date of transfer of lines. No mention of internet (who I had flagged up). This was remote. No visit. This was never an option.

I have received a cessation of my phone services from my current provider Daisy. No mention of internet (again something I’d flagged up) with a statement I was having my lines transfered and any services I was under contract for, would be billed. ie the interned connection that Hosted failed to do properly or resolved.

Despite all the assurances, I find myself on holiday and being ignored.

Hosted were told at the time of booking a site visit was required and to correct the contract error on services. It’s like talking to a brick wall.

I’ve never been more frustrated and helpless being at the mercy of of company who frankly I do not trust and ignore agreements made.

Hosted have been instructed to cease attempts to take over 2 days after contract signed and “within the 14 day cooling off period” I was assured I have.

I have just written 2 very long emails at 4am Japanese time after just getting an email from Daisy basically being told hosted are still trying to take over the lines and pending huge bill for the error hosted made with the internet services.

Hosted. Stop ignoring.

My experience with Hosted Business Limited has been one of the most stressful and disappointing supplier relationships I’ve encountered.
My business was contacted by a Hosted sales agent by telephone and encouraged to add additional services which were presented as a way to “cover” charges related to my previous provider using supplier “connection bonuses”.
The way this was explained gave the clear impression that Hosted would effectively offset those costs.
What was not properly explained during the call was the true financial impact of the agreement. The additional licences resulted in a 60-month contract costing more than £2,400, in order to obtain a benefit of around £363.
When I later questioned the sudden increase in my bills, I was initially told Hosted had paid a termination fee to my previous provider. That explanation turned out to be incorrect.
I went through months of complaints, requests for call recordings, and eventually escalated the matter to the Ombudsman. The Ombudsman confirmed that Hosted had provided misinformation, although they did not require the contracts to be cancelled.
Throughout this process I experienced:
• unclear and inconsistent billing
• contradictory explanations about costs
• misinformation about termination fees
• slow and dismissive complaint handling
For a small business, telecom contracts of this length are significant financial commitments. Transparency and clarity should be the bare minimum when selling them.
Instead, my experience has been that critical information about the overall financial impact of the agreement was not clearly communicated at the time of sale.
I would strongly advise any business approached by Hosted to take extreme care, read every document independently, and insist on a full written breakdown of the total cost before agreeing to anything over the phone.

Having spoke to a sales man the deal sounded good but i was under contract with my current provider so explained i could not go ahead with this, but they still when ahead. Customer service is zero please be careful as they don't listen

Very efficient team work. Abi was responsive in answering my questions and we were up and running in no time

Been arranging an upgrade to my existing Hosted package. and while there have been complications - not Hosted's fault, I'm very grateful to Abi who has been nothing but helpful and understanding.
Thank you, 5 stars.

I was under the impression I was dealing with BT.
Do not sign anything unless you have read the document fully.
To be told that a payment of £295 plus Vat must be paid to get out of the service agreement on the same day is utterly disgraceful.

Courtney was professional, efficient, and incredibly easy to work with. She set everything up quickly and provided exactly what the business needed. Her explanations were simple enough for even me to understand, making the whole process completely stress‑free. Highly recommended.

Dave was really helpful, and answered all my questions fully.

Very dissatisfied with there customer service feel like I have been miss sold a product that I already have would not recommend

Having a problem with my landline phone Tom Broughton was very helpful, patient and willing to spend time to help sort things out. Being a pensioner and not very good with technilogical problems his patience with me was exceptional.

Very helpful and friendly chat, everything was explained and I was happy to make decision with confidence

We have waited 6 days for someone to help us with our phone. Eventually today 17th Feb to get rhis sorted being on the phone for 45 minutes

nothing was sorted have been on the phone all day trying to get our phone line working

The person I spoke to was very helpful and manages to resolve the problem.

Excellent service. Easy to talk too. Easy to get hold of. Always go over and above. I’ve never known a company as good as this one. Happy to be with them and happy to stay

Excellent service

I got a marketing email from Hosted which arrived in my inbox at just the right time s I was getting annoyed with my lack of mobile phone signal and wifi connection in my home which is also my office. The offer looked too good to be true but I decided to respond anyway. I quickly got a call from Dan and I was expecting the hard sell but instead he explained the broadbandservice that they offer and confirmed the price was correct so I was already tempted to proceed but I decided to see if they offered sim cards as well which they did. Dan did a signal test for me on my current provider and confirmed what I thought the signal was terrible so he arranged 2 new sims which I have now received and I can now take call anywhere in the house. The after sales and sending out the equipment was done by Abi and she was brilliant at keeping me informed of when items were posted out and when my services start. Overall this company has been brilliant from start to finish. I highly reccommend Hosted to anybody needing business broadband. Their add is Not Too Good to be True it IS True.

Patiently sorted my issue, it's now resolved. Did a good job.

After a bit of a rocky start, Courtney Benham saved the day. Exceptional customer service and went above and beyond to sort out issue.