hollard.com.au Anmeldelser 

Never ever insure with this crooks.
Most dishonest accessors they can get so to deny claims. Took more than 6 months plus several different trade persons to access the damages & yet all the trade persons found no cause except due to overflow due to heavy rain -storm damaged . couldn't find a reason after more than 10 months, then claimed to be poor construction of the windows but couldn't find bubbling on the wall/ceiling.Then also tried to claim that we ( or our builder) repaired the work before...Full of rubbish. So dishonest that i had to complaint to the AFCA to ask them to cough out for all the damages their trade persons made. we are moving out from this scambag insurance company

Brian Vanderwest-huizen was extremely rude to me during our phone call for a claim and gave me the third degree during a time that has been extremely difficult for me with our tenant. CBA used to be good with insurance, I have been with them for over 15 years insuring multiple things but that may be a thing of the past now after the way I was treated the other day by this man.

Re claim- 222-02-048235

We had a small fire in our house which damaged carpet in our hall, and a display cabinet. We were very lucky to have escaped from this with minor damage.

I thought our claim would be straightforward but over 3 months after the event we are still having issues with Commonwealth / Hollard Insurance.

It has been months of constant emails and phone calls to try to prompt them into some sort of action. With rarely a return email or phone call.

When you do call them you are nearly always transferred to someone else only to be put back to the phone button prompts to eventually speak with someone else who wants to transfer you again.
Is this deliberate? I hope not.

We eventually got new carpet laid in our affected hallway but it does not match the adjoining rooms which run off it. The sample shown to us was a near perfect match. And yes we signed a document accepting possible colour variations. However the new carpet laid is not even close to the existing carpet colour . This is not acceptable and our house has not been restored to its original condition.

We have made a complaint re the carpet and they offered us $700 compensation. It will probably cost over $5000 to rectify.

We refused their offer and they said they would get back to us with an answer. Which of course they haven’t.

The only contact we have had since is a request for the policy excess.
What a cheek!

I feel we have been very patient regarding the processing of this claim, but in my opinion the procrastination, lack of contact, poor follow up and quite frankly the neglectful disregard of our claim has been quite stunning and we will be taking this further.

We cancelled our car insurance a few years back with Commonwealth Insurance / Hollard following an equally poor experience. I had hoped it was a once off and that our home insurance would yield a different result. Alas no.

We payed for a service and have received little in return. God knows what we would have done if our house had burnt down.

I would personally never sign up with Commonwealth / Hollard Insurance again.

They would first keep you hanging for a long time, won't respond and when you have given the car for repairs, they will find out a way to get more excess out of you. Now as your car is already in the repair center, have already rented a car, you don't have any other option but to pay up the excess.
They will make a bully call you and talk you down and call you a lier to maximise recovery from excess. The bully didn't let me talk and disconnected when I protested. From his opinion I should just let him speak and I should accept what ever rude statements he made and be thankful to him that he is talking to me. I got a vibe of a colonist trying to talk down "other" person, as he has no time for me and I should be grateful that he is talking to me on phone. Something I thought we have left in the past.

I have been their customer for nearly a decade, and the moment I needed their support, they started finding out how to find me at fault and ask for additional excess.

I have now understand their strategies they use now. I am out now. I will find someone who is not hollard.

If possible it would be a minus rating. Company are pitiful, had my not at fault accident 20 weeks ago and still waiting for my car to be repaired and they are still deducting my monthly payment when the vehicle hasn’t moved. Get the absolute run around every time I call, different person at every call and no noted taken after each phone call. Had an assessor appointed to my case and continued to tell me I should be grateful he organised me a loan car which is unroadworthy by the way. Looking at different companies for when I eventually get my brand new car back. Had the new car less than 6 months and $30,000 worth of damage that they “are repairing”
ABSOLUTELY disgusted in Hollards insurance and the way they’ve treated me the not at fault driver, still recovering from the accident and dealing with the stress from not having my car repaired.

WOULD NOT RECOMMEND Unless you want to pay for insurance that you will not be covered for as they will try everything to get out of.
Finding out after the fact that they have been done by the government for skimping and underpaying clients who have put in claims from Lismore/Shepparton/Byron bay and only paying out not even half of content and house insurance, now in hindsight that im going through EXACTLY the same issues, I would run as fast as I can from signing with CBA.
Coming up to 7 months of fighting with CBA/Hollard’s insurance, the storm incident happened on the 15th of November 2024 and it is currently the 30th of April 2025 and we are still fighting with no end in sight!
CBA have sent out 2 assessors and 1 engineer to write reports as they weren’t happy with the amount our quotes from private builders came too, The original assessor and engineer BOTH agreed and reported that all damaged items were no longer safe and/or non-compliant under Australian standards so all damaged items now needed to be demolished and rebuilt. These two reports from the assessor and Engineer both match what our own private builder and tank builder have stated as well.
We have been waiting 5 months for them to finalize that section of sending people out, waiting for reports ect, but they still weren’t happy with that either so they have recently sent out an internal assessor (whom I might add was quite rude and acted like she was above everyone else) This internal assessor has come back and said the COMPLETE OPPOSITE to what CBA’S own original assessor and engineer have said and REPORTED might I add!
This internal assessor is trying to settle the amount as she says (I HAVE THE LAST SAY) Now to put this in perspective she is trying to settle an amount that is over $130,000 dollars in different to the quotes that have been provided to CBA and also is $90,000 dollars in difference to their own sub-contractors Johns lyng who put in an amount that it would cost for repairs/replacement and yet this internal assessor has come in at a completely different figure, not even anywhere near their own sub contractors quote.
The internal assessor has let me know that “She has the last say” so I will have to try take it further which I will be as they are trying to rort the system and rip off innocent paying customers who are only trying to get their items fixed and/or replaced.
Again, I DO NOT RECOMMEND

Terrible customer service, call to cancel a car insurance as it has been sold. Waited more than 2 hours and 40 Minutes, nobody answered my phone. Had to leave for work. Then called again in the evening, waited 50 minutes, then my phone was picked then hanged straight away without even a word. Will not recommend hollard insurance to my worst enemy.

This is the worst company I have ever dealt with, I am now seriously considering changing my banking as well!!
my policy was cancelled in 2020, but they did not action this and continued to keep taking my money, they now owe me $3500+ No one leaves notes or reads them, no one will help, The customer service are patronising, Refuse to let me speak to a manager. I am now going to the ombudsman!

TLDR - Go with ANY insurer other than CBA Insurance / Hollard.

Kept us waiting for months and months, around in circles talking to a different person each time. Never got back to us, would not respond to e-mails or requests for call backs. Made a number of formal complaints to their complaints area. Was actually told our complaint could take awhile to resolve as they are receiving lots of complaints at the moment.

Cannot believe Commonwealth Bank have partnered with these people. They need to be shutdown and banned from operating in Australia.

Do yourself a favour and find any other insurance company that isn't Hollard.

I've been waiting for my claim from de 28th of March to date. I'm told my claim went for an investigation that can take a week to a month. Investigation of just 10000 is being investigated as if it's a cover of 1 000 000 I'm not happy with Hollard

Make a complaint to ASIC (Australian Securities & Investment Corporation) about the systematic failures in the processes of CommInsure and Hollard Insurance. They do not pursue individual cases but they will investigate systematic abuse.
Many reviews indicate a pattern of unnecessary delays and spurious claim denials from Hollard. Complaints are never resolved & contacting the company is time consuming & frustrating. It all adds undue stress on claimants. The current system seems designed to delay until claimants can no longer pursue their claims, due to significant mental and financial strain. Addressing these systemic issues in Hollard's claims processing is essential.It is unfair that these companies can cause so much stress and hardship for policyholders, with no accountability.

My wifes is critically ill & we have 3 investment property insurance policies with Hollard, I am a director of the company that owns the policy and for 2 months I have been trying to get my details updated on the policy to make changes, I made a formal complaint & they have still not called me & or updated me where this is at. It is absolutely disgusting customer service & the service needs to be better when dealing with people going through difficult times.

Terrible insurance company! If you have a home loan through cba choose your own insurance it's definitely worth the shop around! My mum has been left without a ceiling after it collapsed all they did was cover it with plastic and don't follow through with anything I don't see how this company is still running pathetic!

I feel sorry for those insured with Hollard. You think your experiences are bad, try working for them. Worst company I have ever worked for. They talk the talk but don't walk the walk!

Minus 1 star if there was an option.

Excruciatingly slow process that has now taken months with added extremely slow communication.

Highly misinformed: added costs which were never mentioned before as a result of their changed plan/strategy to - You are now incharge of your damaged car and will deduct the cost occured from your claim from we will take your car to wreckers and settle your claim.

Worst insurance company I have ever dealt with. Poor communication and keep you waiting for months. Denied repairs to a fallen ceiling after storm damage. Should not be allowed to operate in Australia. Don’t waste your time with them.

Avoid at all cost. Ceiling fell down due to storm and they are refusing to pay

No communication, over an hours long waits to get through on the phone. Worst insurance company I’ve ever dealt with

I was hit by someone that was insured with Holland. The very next day they sent the debt collectors. There is no way in hell that the driver is in the right they know it and insist and want me to pay for it. I’m taking them to court for lying and wasting my time. Biggest rubbish that you can deal with. Sanjay the guy from the debt collection pretends that he is separate from them and just a collection agency. Lies and more lies. Just shameless scumbags

Very poor service. I have been awaiting for my approval more than 2 months.