Holland2Stay 

I am extremely disappointed with how my case has been handled.

We were selected through the lottery process and trusted that we had finally found a home. We believed that the purpose of the lottery program was to give people a fair chance to find stable housing, so we relied on that decision and already gave notice to our current landlord.

Then, they canceled our reservation by email without giving us the opportunity to respond or provide further clarification.
We also could not speak to anyone directly because only a call-back request was available.
Despite our willingness to provide additional explanations and offer extra financial security, our situation was not reconsidered.

As a result, we are now at risk of being left without housing.

VERY STRESSFUL & DISAPPOINTING

I sincerely hope Holland2Stay will review our case again and provide a fair solution.

Zijn net als change= oplichters echt vreselijk

Problemas graves con la devolución de la fianza / Retención indebida

Tuvimos una experiencia pésima con la gestión de la devolución de la fianza tras finalizar nuestro contrato. Entregamos el inmueble y toda la documentación bancaria requerida en tiempo y forma, cumpliendo rigurosamente con sus peticiones.
A pesar de haber confirmado que los datos estaban correctos y que la transferencia se tramitaría de inmediato, pasan los días y el departamento financiero no envía el comprobante de transferencia (MT103) ni realiza el reembolso de nuestro dinero.
Lamentable falta de puntualidad, comunicación y profesionalidad con los inquilinos internacionales una vez que dejamos el inmueble. No recomiendo esta empresa por el incumplimiento y la lentitud en la devolución de las fianzas retenidas.

Scammers! Be careful if you rent from them. They charge you for false and unreasonable things, they won't return your deposit, and their yearly charges are absolutely unreasonable. Stay away.

I have to mention this weird but beyond belief sequence of events. I agree with the person that said that they are very hard speak with them. Unfortunately there is where the problems have started.

They have this booking system in which you can apply for certain houses. I have tried this before. Unfortunately, I was not picked but that is ok. A few months later, the same place was available again. I wanted to book it again but it did not work. Because of this of this I called but they are hard to get a hold of. Ive tries several times and also left my number for them to call back (an option that they provide) but no call back. After a few tries, I gave up. This was in June.

Once again, the option in Tilburg was gone but came back again. We are in juli now. Again I tried to book it and it didnt work. I called again, after a few tries, I got called back. I was not able to pick it up because i work as an emergency operator. I called back, did not work until finally I spoke with someone.

The lady I spoke to said there might be an IT problem and an IT guy would call me back. Did not happen. Because the option was still available, I kept trying daily. Usually you're on hold for about 10 15 20 minutes. After a few days (and asking to be called back) I once again finally spoke with someone. She asked me if I noted a name. I didnt. She would take care of it. She did not because nobody called back.

So, I kept calling because the option was still available. After a few days I spoke with a lady. She told me to try to book it on a computer instead of my Phone. Fair enough. I tried but no. I called the next day. I SPOKE with someone and it was her again. She recognized me and told me to send an email with 3 salary statements. Because an manual booking might be possible but she did not know if she was allowed. I sent the mail and waited a week.

Here is the kicker. Once I called after waiting a week, I called during my lunch at 13 oclock. It said that they are not available. I thought the line was closed due to lunch. I called the next day at 16 oclock, again the same message. I then called with a different number and it want through. After 20 minutes, I spoken with someone. Instead of helping me or just giving me clarity they decided to block my number.

The only reason I had to call so much, is because they never pick up or dont do the thing that THEY say they would do. Also, to be fair, i have been instructed to keep trying because "de aanhouder wint". But man, this is just appaling.

I never gave an review. But in this case I have to. Honestly, just give me the clarity why it doesnt book. That is the only thing that I want. I am not saying that I should get the appartement in Tilburg. But I should be able to book it. If you want to help me, just give me the clarity.

The guy I spoke to last said that someone from booking would contact me on Friday. Hopefully this will happen but honestly I dont think so.

Update 30 juli: As I mentioned and believed, nobody contacted me on friday the 24th of juli or in general. Continueing their poor standards.

This is about the H2S building in Rijswijk.

At least once a month, one of the two elevators is out of order. Even worse, people sometimes get stuck in them and have to call the emergency number. They hope that a neighbor is awake to help them unlock the elevator by calling it from another floor.

They switched some neighbors' water and electrical meters and left them to deal with the resulting issues without providing any assistance.

They delivered the building late and unfinished. Work was still ongoing when we moved in, which came with all the usual inconveniences (noise, dirt, unready parking spaces, etc.), yet we were expected to pay the full amount.

They delivered the apartments in a very dirty state, yet they expect people to leave them cleaner than five-star hotels.

Some apartments did not have working floor heating during all winter, yet they still received huge bills from Essent.

Despite delivering the apartments late, they increased the rent after less than a year based on the initial start date.

You can't choose your internet provider; you have to use the one they impose, which has poor connectivity.

After 5 p.m., it's a miracle if the call center picks up the phone to address emergencies. For example, the apartments on the higher floors suddenly stopped having water after 5pm because of an issue with the pump. The building manager is completely unresponsive outside of working hours, even in the case of an absolute emergency, and the people in the call center cannot make decisions!

Water frequently has cut off for hours in the summer months, UNPLANNED , and they don't pick up emergency numbers during these times and seem to simply not care . This has already happened twice in two weeks - things I have never before experienced in other buildings . The lifts are also unsafe and go out of order frequently and there have been multiple cases where people stuck in.

Other than these critical issues, all is fine. Location is nice. View is nice. The building is fine too.

I stayed there for 2 years , very organized place , apartment was clean , comfy and they took a good care of the building, there is GYM , sauna , BBQ places , Parking for bike ,nice community, was great experience , i left only because i bought an apartment, but for renting , i highly recommend H2S

Worst-in-class service and customer support.

Living in this building has been an extremely frustrating experience. During my tenancy, residents were left without hot water for 10 days. The company's solution was to install temporary showers in a public parking area instead of providing a proper and timely fix.

The elevators have now been out of service for three consecutive months and are still not working at the time of writing. We have been informed that repairs may take another three months. This is completely unacceptable for a residential building.

The laundry facilities are also in a constant state of disrepair. There is almost always at least one washing machine out of service. The same pattern existed with the elevators for years before reaching the current situation where they are entirely unusable.

Building maintenance has clearly deteriorated over time. Cleaning frequency has been reduced, and despite living here for more than six years, no furniture has ever been replaced, all of it was already old when I moved in.

What is most disappointing is the H2S customer service team. On the rare occasion they respond to the tickets, residents receive generic messages such as "we are looking for a solution."

The elevator situation is the clearest example of what appears to be years of neglected maintenance. According to the maintenance company, major work should have been carried out long ago. Instead, residents are now paying the price for what looks like a deliberate unwillingness to invest in proper upkeep of the property.

Before posting this review, I can already predict the response: "We will forward your feedback to the property manager."

If the property manager is already aware of these issues, then it confirms every point made in this review and demonstrates a lack of action despite long-standing problems.
If the property manager is not aware, then it raises serious concerns about how the company is being managed and whether it is capable of fulfilling its responsibilities to tenants.
I am posting this review primarily to inform prospective tenants about the conditions they may face before deciding to rent here.

Based on my experience, I cannot recommend this property or its management under any circumstances.

Scammers, don't give back deposit. Charge high service cost but don't repair the facility.
4 elevator all broken and they do nothing for months.

Apartment is fine but the service is getting horrible. They don't care that the elevator is broken for two months and it will not be repaired for another few months. Complains are getting closed without any action on it.

Start a legal insurance before you rent with them. We live in their Philips Bedrijfsschool apartment in Eindhoven for 3 years. Our apartment is great but it comes with lots of headaches: Rent increases at max rate every year. Bicycles and packages gets stolen regularly. Homeless people live in the hallways in the winter months. Water might leak into your apartment or main hot water line breaks and you cannot use shower for weeks. Elevators never work. Currently 1/4 elevator is operational and last one keeps breaking regularly. We did not experience the checkout process but they are famous for scamming people when checking out.

After 3 years of trying to get an apartment with Holland2Stay, I finally got the chance to book one through the lottery system. When I applied for the lottery, it stated that the apartment would be available for an indefinite period, but when I was about to pay the 200 euro deposit, it said "this apartment can be booked for 6 months only". So naturally I contacted customer service to ask what the actual duration is.. by the time they got back to me, the booking was gone. It's absolutely sickening to play around with people's lives this way. If you know a customer has a question about a booking they have a deadline for, how can you not respond on time? Sickening.

Edit: I have paid for several accounts at Holland2Stay, because just a reminder, it's a PAID service. I created a ticket to complain directly from the corresponding account already and they said "we can't bypass anything in our system now" so basically there's really no point in replying to my review here and acting like anything I say matters now.

They always scam you of the deposit.
We lived with them in 3 different apartments. One was short term hotel like accommodation. The other two were normal rentals.
In both cases we moved in totally dirty apartments. Both times they ignored our requests to have the places cleaned and the the walls painted. They said it was OK.
When we moved out from the first one after three months, they charged us of almost full deposit for painting and cleaning. They ignored the fact that the apartment was cleaner than when we got it. I disputed and after an hour in their HQ, they let me go to the apartment again to show me what they claimed needed to be cleaned. Of course it was nothing. They discovered that we would be moving to another of their property, so they said I wouldn't need to pay anything. Of course they deducted around 200€ for cleaning. Total scam. I later went to the apartment to pick a mail I received there and they did not paint the walls for next tenants. They clearly wanted to charge them later.
The next apartment we moved in was also completely dirty, dirty walls, demaged furniture etc. We called them to clean it and asked them to replace the furniture and they ignored it. I took about 120 pictures as an evidence for the time of move out. BTW, they charged previous tenent 800€ for the sofa that they kept there. In the rental, we paid monthly fee for the furniture. All of which was cheapest stuff possible and we ended up buying most of the furniture ourselves, especially mattresses.
We of course painted the apartment ourselves, because we couldn't stand the dirty walls.
Fast forward 5 years, we handed over the apartment back to them in better condition than we got it.
They charged us €400+ for a small paint job and ignored our requests to look at the pictures we took at the time of move-in.
You can call it incompetence, I call it thievery.

I could also write a lot about the problems we had with boiler that they couldn't fix or the way how they forced us to pay a lot of money for parking and so on, but the main issue is that they clearly run they business around scamming people of their deposits.

Edit. Yes we are in touch with your colleague. He told us to "lower our voice" when we asked if you were going to send us the rest of our deposit. BTW, the partial deposit was sent to us 7 days after the legal period. I hope your company ends up with the class action and gets huge fine.

**Serious maintenance and security concerns at QM Studios**

I have been living at QM Studios in The Hague for around one year. Unfortunately, my experience with maintenance and building management has been very disappointing.

Repairs often take months. For a period of several months, only two out of four elevators were working. Minor issues inside apartments are frequently left for residents to solve themselves. For repairs that require a contractor, waiting times of six months or longer do not seem unusual. Support and repair tickets are often answered with a message saying that an appointment is being arranged with a contractor, but there is frequently no further update or visible progress.

The most serious issue is security. QM Studios has two main entrance doors. The automatic access system has repeatedly malfunctioned, and one entrance has been accessible without a key or access tag for more than six months. Recently, the second entrance has also stopped functioning properly. In practice, this means that anyone can enter the building.

There have already been several incidents involving unknown individuals staying overnight in the communal areas, using electricity, eating meals, and in some cases behaving in a threatening way towards residents. Packages are also regularly opened or tampered with. Another resident has reported an incident in which an unknown person was able to open the door to their apartment. The police have been contacted, but the underlying problem remains: the building itself is not properly secured.

I understand that arranging repairs through external contractors can take time. However, functioning entrance doors and basic access control should be treated as essential safety requirements, not optional improvements.

I hope Holland2Stay will take the situation at QM Studios seriously, repair both entrances as soon as possible, and improve the follow-up process for urgent maintenance requests. Residents should not have to wait for months while the entire building remains effectively open to the public.

Geen contact mee te krijgen en als je ze telefonisch te pakken krijgt, krijg je of Engels sprekende mensen of hele arrogante personen. Teleurstellend bedrijf

I do not recommend this building management based on my experience over the past year.

I moved into this building about three years ago and had a much better experience at that time. Around one year ago, after moving to another unit in the same building through a housing lottery transfer, I noticed a major decline in the quality of management and customer service. The apartment was handed over in a much poorer condition compared to my previous experience, and the level of support has changed significantly.

Over the past year, almost every issue we reported was handled poorly or not properly resolved. Communication is one of the biggest problems. Instead of feeling supported as tenants, we often feel blamed or dismissed. The tone of emails can come across as sarcastic or defensive rather than professional and solution-oriented.

There have been several ongoing issues. The laundry facilities reportedly had problems for an extended period with limited communication or accountability. There were concerns about mice in the building that, from our perspective, were not handled with sufficient urgency. We have also experienced issues related to floor cooling and indoor temperature, despite cooling being mentioned in the rental agreement, and we have not seen an effective solution.

Another disappointing example is that about a year ago management agreed to replace an item in our apartment and asked us to wait while it was ordered. After waiting for nearly a year and following up again, the response was simply that the fastest solution would be for us to buy it ourselves. This reflects the general pattern we have experienced: promises are made, follow-up is weak, and responsibility often feels shifted back to the tenant.

The condition and cleanliness of the shared spaces have also noticeably declined compared to previous years. Hallways and common areas used to be maintained much better. Over the past year, stains and marks on the floors, including those caused during garbage collection and moving waste, often remain for long periods without proper cleaning. Considering that tenants pay service charges for maintenance and shared facilities, the level of cleanliness and upkeep no longer reflects the standard we experienced before.

What is most disappointing is not only the unresolved issues but the overall lack of customer care and accountability. Even after providing feedback through surveys, we saw no visible follow-up or improvement.

I cannot speak for other branches, but based on my experience with the Delft management, the quality of service has become extremely disappointing, and I would not recommend living here if responsive, respectful, and accountable management is important to you.

Very poor resident support. Specially in The Ridge in delft, not acceptable.
We already have sent several ticket regarding the condition of apartment, but they do not take responsibility and answer irrelevantly and not practical. It does not work to contact them, since they do not do nothing. I will share them at some point.

I live in the Ridge, Delft. They used to be a good company. However, Recently, they are significantly becoming worse and worse. The tickets are not answered properly, the repairs takes sooo long and sometimes unaddressed. They do not care about the heat in the building and just say open your windows (with some rooms with 35-37 degrees at home). And many more issues.

UPDATE: Yes, my request were solved Maud, but after many weeks of waiting and following up from my side!

Holland2Stay recently took over the management of Edelwonen, Park Avenue in Maarssen. In my experience, the customer service is very difficult to reach, and the maintenance quality has deteriorated significantly in a short period of time. Issues such as broken parking barriers resulting in full parking spaces, malfunctioning sliding doors being blocked, and garbage in and around the parking area are becoming increasingly common.