Holidaybuzz Anmeldelser 

Firstly, I suspect most of the good reviews on here may be written by non customers...

Mostly the experience was ok, hotel was good, transfer should have been ok, but an error was made by Buzz and the pickup didn't arrive. So we got a taxi as instructed by Bedsonline who provided the transfer, not their error, and the agentwas very professional. Return transfer was punctual and there were no issues. Asked for a refund for missing transfer, and that's where it all went wrong. It's only £25, why won't they just pay the refund, but even though I've told them mistakes happen, no hard feelings, just refund the money, no luck. I eventually threatened a bad review I still haven't received the refund. I certainly wouldn't use them again, I expected something would go wrong ever since booking. I'd not take a chance with something serious going wrong next time, I'd rather enjoy my holiday.

Danie was very helpful and sorted my call out quickly

Don’t ever use this company have been trying for a refund since April after they missed sold us accommodation in Poland. The hotel/hostel was very much in breach of health and safety, also no fire exits, wiring/plugs hanging off the wall, boiler next to a shower with no cover and electric on show.
Have posted on my social media but still no response from them.

Ashley was very supportive and very patient with us 🙂...many thanks

Barrier Hill was very helpful.

Very good service by Ronan. Very helpful and good communication.

Dania Tinsley and Jack Gomes were exceptionally helpful in our holiday booking process. They were very professional and have great knowledge in their role, I am very happy

Review is for Luke Hatt at customer services. His assistance was good.

The holiday booking went ok. The flights and holiday was good. We had a complaint which Ronan Bamford dealt with very efficiently.
Donna J. 17/05/23

He was able to answer my questions and get it resolved quickly thank you. He is good with his words to reply.

Quick, efficient and friendly service. Thank you Dania so much.
Resent through boarding passes quickly when asked for them.

Dania was excellent and helpful throughout the phone call when I needed to pay the outstanding balance
Excellent communication and listening skills
Very pleasant to speak with
Thank you 😊

Dania was the operator who dealt with my query . She was polite and professional but was very insistent on me completing a review . She sorted my query out in a satisfactory manner
Thank you

Ronan was very helpful and polite with all my enquiries today thank you Joanna

After I booked my holiday I spotted some mistakes in the documents. I called Luke Hatt and he corrected them all and reissued an update within 24 hours. Great job.