Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
With Holdmate, you can focus on the moment — take photos, answer calls, and enjoy your activities without stress.
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Received today and find it totally useless. The tether does not stay out and you must hold it all the time extended. Makes it heavy. Will put in donate box. Will never use and had ordered several.
I bought the holdmate for an upcoming skitrip and it literally broke on the first day using it.
I sent photos to Customer service showing clear evidence it was a manufacturer default.
They initially said they would replace part of it, but then said they won't replace it as I purchased it over 90 days ago.
Product is quite flimsy and low quality plastic. It looks good on social media, but is not worth it when you can actually see and feel it.
Don't waste your money.
Rubbish -- phone fell off, company just not interested. I had to send it back to China -- didn't know it was a Chinese company -- and paid postage as well, and haven't heard a thing. Scam company.
UPDATE (7/1/2026) HoldMate Customer Service was very responsive to my complaint about the hassle and expense of returning the product to CHINA! They offered me a 50% refund and I don't have to send anything back. Better than nothing, but I now have 2 HoldMate phone holders that we won't use. Off they go to the local thrift store donation bin! The refund has processed to my credit card, and I have removed the billing dispute. Just be careful before you order anything online....
After reading Instagram reviews and examining the product online, and reading the company's assurance of a refund if not fully satisfied, I ordered the 2-pack. My hopes were that (1) I could eliminate the neck lanyard I currently use for my phone; and (2) that I could get my husband to keep his phone secure while we are walking around in European cities where "Apple Picking" seems to be a sport.
Sadly, these items are SO heavy and distracting AND the cord is under constant tension so using the Holdmate is totally exhausting.
I reached out about a refund the day after it was received. Customer Service response has been prompt ... HOWEVER, they tell me that in spite of the fact the product was shipped from a California address, I must ship everything back to CHINA. I must pay shipping, fill out customs forms, etc. This is, to me, is a bit of a scam. By the time I spend all day at the post office filling out forms and pay for shipping to CHINA, and then mail a copy of the shipping receipt to the company, I will have more invested in the return than the product is worth. I will definitely NOT be posting a favorable review on Instagram - or any other site - for this product. My bad for not checking to see if I could order it through Amazon, then running like crazy if it wasn't!
TERRIBLE customer service. My parcel was not delivered and over a month on, HoldMate are refusing to provide a refund.
Svar fra Holdmate Gear
Hi,
Thank you for your feedback. We’re very sorry to hear about your experience — this is definitely not how it should be.
Of course, you should receive the parcel you paid for, and we understand how frustrating it must be to wait this long without a clear solution.
Please contact our customer service team again with your order details, and we will make sure to look into this urgently and help resolve the issue.
Best regards,
Melker at Holdmate
This company simply gets generic products and puts their label on it. They then seem to sell these at a premium price. You can buy the same product for much cheaper. Or buy from a reputable store. The sales like up to 60% Off are exaggerated. I went through every item in their website. I could not find 1 single item at 60% Off.
Svar fra Holdmate Gear
Hi,
Thank you for sharing your feedback.
We’re sorry to hear that you feel this way. We want to clarify that our products are not simply generic items with a label added. We continuously work on improving our products, packaging, customer experience, and overall quality to make sure our customers are as satisfied as possible.
We understand that similar-looking products may sometimes be found on other websites, but there are differences in quality, product details, service, guarantees, shipping, and support. Our goal is to offer a reliable product and a smooth customer experience from purchase to delivery and after-sales support.
Regarding the “up to 60% off” offer, this refers to the maximum possible discount available through our current deals. For example, when purchasing the Holdmate 4-pack, customers can save around 55%. In addition, customers who sign up for our newsletter can receive an extra discount on their purchase, which can bring the total savings up to 60%.
That said, we appreciate your feedback and will review how we communicate our offers to make sure they are as clear and transparent as possible.
Best regards,
Melker at Holdmate
I really wanted to love this product because the concept is fantastic. Having quick access to your phone without digging through pockets or bags is a great idea, especially for hiking and other outdoor activities.
Unfortunately, after using it on a hike for the first time, I found it more frustrating than helpful. The biggest issue is that the tether is always under tension when extended, which makes it difficult to comfortably use your phone for things like taking photos or checking a map. The constant pull from the retractor means the phone never really stays where you want it. If there were a way to lock the tether at a chosen length, it would be a huge improvement.
I also found that when the phone is retracted, the weight of the phone causes it to bounce around on the tether while walking. Again, some sort of locking mechanism to keep it secured in place when not in use would make a big difference.
In practice, I didn't find it much better than simply keeping my phone in a pouch attached to my backpack. For hiking, where I'm frequently checking maps and taking photos, I probably won't use it again.
That said, I haven't completely given up on it. I may try attaching it to my dry bag while paddleboarding, where I don't need to access my phone as often. It seems like this product may work better for activities where your phone stays mostly stowed and only needs occasional access.
Overall, I love the idea, but the current execution didn't meet my expectations.
Svar fra Holdmate Gear
Hi,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the product didn’t fully meet your expectations during your hike, but we really appreciate your thoughtful comments.
We completely understand your points regarding the tension in the tether and the phone bouncing while walking. Feedback like this is very valuable for us as we continue to improve the product experience.
For customers who want better storage and a more secure way to carry their phone during activities like hiking, we now also offer a pouch solution. This may be a better option if you prefer keeping your phone more stable and protected while still having it easily accessible when needed.
Thank you again for your honest feedback.
Best regards,
Melker at Holdmate
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