Great website and easy to navigate. Bought a few packs of cigarettes and they came in perfect condition with low prices. The Revolut option seemed unusual but worked amazingly, I will absolutely be pu... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered 2 tabacos, it arrived to Ireland, but then the Post returned it, I called the Post and they told that information was missing about the package, then I contacted Hit Cigars telling what ha... Vis mer
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HC13993220 my order arrived in 10 days although it arrived in the UK within 4 days. Customs kept it for a while before releasing. Lucikly it was released!!!! thanks hitcigars for the superb service an... Vis mer
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Nice clear website. Shipping takes time depending on location. Some reviews mention customs charges. It does clearly say on the website (and the 'regional websites') packages are declared as tobacc... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Since 2010, we have been offering the cheapest and widest range of world-renowned cigars and tobaccos at the best duty-free prices👍. We ship worldwide🚀. Enjoy an authentic smoking experience💯.
Kontaktopplysninger
Columbus Centre, VG1110, Road Town, De britiske Jomfruøyer
- info@hitcigars.com
- hitcigars.com
4,1
Bra
247 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
#HC727165478
Communication = 🙂
Selection = 🙂
Products = 🙂
More orders will follow 🙂
Request a free Pack 🙂
20. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Eduard,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
Really good customer service
Really good customer service, ordered 2 cartons from them and they arrived in pretty good condition, some scuffing to the packaging but overall did not effect the product. Wished I got a cardboard carton rather than a plastic one but it arrived in almost perfect condition. Shipping, once the order was shipped arrived quite quickly and I had no issues with clearing customs or anything like that. Will be recommending this site to my friends and will buy again in the future.
#HC1180035586
1. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Kirk,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
HC35868383
The staff were listened patiently to my requirements, and the shipment and packaging were both excellent.
1. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello hade,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
#HC1495239733
#HC1495239733
Hat super geklappt, schneller Versand und top Ware!!!
13. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Sascha,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
Reliable, quality products, amazing customer care
Reliable, quality products every time we order. Very satisfied, with the products and the outstanding customer service.
13. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Bianka,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
Misleading, slow, bad overall
Unbelievably slow, no excuses for the delays and misleading communication. I kept receiving emails that my package was delivered without an actual delivery. Everytime, when asked, they would say that for unknown reasons the package was returned. At some point they offered a refund but I decided to wait more. The next time the package was returned I asked for the refund they offered and they said that it is a partial refund as this being my fault. So basically I payed 80 euro for a product I never received for "unknown" reasons and I received a refund of 14 euro (which I am not even sure that has been deposited). The order was placed in September 2023 and the whole drama ended in December.
Edit: The order number is HC2643829194
Update: Your answer is exactly the issue. It is misleading. On 28th of September you offered a full refund. I am sure that you can see that by checking your email exchanges.
Update: You can continue providing info on what you state on your website and your perfect way to throw your responsibility over the fence to your customers. The fact is that I did not receive the product that I paid for with months of delay while I was charged for your expenses. Furthermore, you did not provide a full refund while it was offered. Again that after 3 months of wait. At this point even if I received the full refund I wouldn't consider changing my review. Let whoever reads that whole conversation make an educated decision on whether they should trust your online shop or not.
15. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Geo Rgathan;
Thank you for your interest.
We checked our system but there is no any order which belong to Geo Rgathan.
Could you please share your order number so we can check your status?
Otherwise we can not help you and your comment will not reflect the truth.
Regards;
UPDATE:
Hello Georgios Georgios Ath...
As you know that your order was shipped on 21 Sep 2023 and it returned because of unknown reason.
So we reshipped your order on 17 Oct 2023 but it returned from Netherland Customs.
We can not know destination country local customs rules for all countries. Sometimes they have very slow shipment process so we can not do anything about it.
So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
As a result, we offered two options according to our Reship & Refund Policy;
RESHIP
* If the order is not delivered to customer and returned to sender by postal service due to destination country customs rules, customers will need to bear the shipping fee in order for us to re-ship. Please read REFUND section for details.
REFUND
5. If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to us. Products will be checked after return by our experts and a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. PARTIALLY REFUND
So, our policy is clear for all our customers and we informed you about it before place an order on checkout page.
Also your partially refund process has been completed.
Regards;
UPDATE:
Dear Georgios Ath...;
Our full refund offer was because the initial shipment was returned to us due to reasons attributable to us.
Our offer was as below on 28 September 2023;
* Wait and ger your FREE pack until shipments start.
* Request Full Refund
But you didn't replied our email and we reshipped your order on 17 October 2023.
And then you replied our email on 29 November 2023 but your order was already reshipped.
Your order returned to sender because of your country customs rules and we started to partially refund process as below;
5. If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to us. Products will be checked after return by our experts and a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. PARTIALLY REFUND
It is very clear.
Best Regards;
Horrible customer service
These guys must know allowed countries to ship to but they will not limit this on their website, they just let you be responsible for knowing trade laws and could not care less to help you out. Horrible customer service, stay away from them.
In your reply you state customers must be aware as if you do not know where you are eligible to ship and you do not even give ANY support to trace package!!! Ten million times I asked you for a contact of your delivery provider, you NEVER ever gave me any contact mail or reference, just told me to deal with everything myself!!!! What type of service is that? Am i supposed to have crystal ball?
Deal with people respectively if you yourself wish to be respected!
Tobacco is allowed in NL so when a package is lost, any normal company raises a query OR gives a contact mail or phone to their customers when they expect customers to resolve issues. You do NONE of that and expect your customers not to be frustrated at all!
6. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Nina Van Krimpen;
First of all, we must state that you are not a good person because we cannot share your insulting words which you sent an email.
As you know that your order was sent to destination country on 23 August 2023 and arrived in 01 September 2023.
You have to contact your Customs.
We always inform all our customers that;
"All customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
So, customers should contact local customs for details."
Regards;
Schnelle Lieferung und Top Ware
Schnelle Lieferung und Top Ware! Empfehlenswert!
#HC411407040
7. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello RD,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
#HC1040155707
Had in september Marlboro blossom fusion besteld, nu in december nog niks in huis.
Had ze onderhand gemaild met de vraag waar t blijft en waarom t zolang duurt, in oktober. Later kreeg ik een brief van PostNL dat het tegen gehouden is bij de douane, en terug gestuurd is. prima verder.
Antwoord gehad, hebben ze nogmaals naar mij verzonden, en tot nu toe in december nog steeds niks ontvangen ook geen brief van PostNL.
Weer email contact gehad. Gezegd dat als t weer terug komt dat ik mijn geld terug wil. Krijg ik als antwoord faq pagina te zien, alsof ik die niet gezien heb. Ben helemaal klaar al met dat heen en weer gehannes, 4 maanden duurt t al.
Hier niet bestellen!
14. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello J.;
Could you please share your order number so we can check.
There is no name no order number.
Regards,
I make oder from hitcigars.com
I make oder from hitcigars.com
Is very good and you can get updates all the time by email when the oder been shipping you will receive a tracking number from them is taking about a week you will receive
My oder #HC3962859142 is received all the item
18. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Supakit,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
Teleurstelling
Omdat ik niet het woord 'sigaret' mocht gebruiken bij de betaling, had ik gedacht dat ze het als een onschuldig 'consumer pakketje' zouden versturen, had ik vertrouwen in goede ontvangst. Vandaag kreeg ik een brief van PostNl dat het is vastgehouden bij de douane. Wordt het dan terug gestuurd en krijg ik mijn geld terug? Beter kunnen ze of niet verzenden of duidelijk aangeven dat de kans op ontvangst miniem is. Ben erg teleurgesteld. Beter niet bestellen
18. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Tineke,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
#HC3927000500 Another great transaction
Never have had a problem receiving my orders from HitCigars. Sometimes there's a delay in shipping, if a stock issue, but a quick email and an update is received promptly.
Products are as described... Your smoke of choice. :-)
5. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Jason,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
Ce site est une arnaque
Ce site est une arnaque, impossible d’être livré en France, les colis sont systématiquement saisis par les douanes que j’ai appelé pour confirmation.
Les douanes françaises connaissent bien ce site.
Et Hitcigars connaît bien le problème mais accepte tout de même les commandes comme cela ils n’ont pas à rembourser sous prétexte qu’ils ne sont pas responsables des douanes.
Donc, surtout ne commandez pas et prévenez vos amis amateurs de cigares.
28. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Fabien;
As you know that your order was shipped on 11 August 2023 and arrived to Netherlands on 14 August 2023.
Your official carrier is La Poste and you should contact them about the details.
We inform all our customers before place an order as below;
All customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Our Refund Policy is very clear and if your order returns of course we will refund.
Note: We have been working on cigars&tobacco market since 2010 and you can not declare us as "Scammed me".
This is not acceptable for us.
Best Regards;
25-08-2023 place an order
25-08-2023 place an order. Still haven’t received my package or refund. Feels like they scammed me..
23. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Frans;
As you know that your order was shipped on 07 September 2023 and arrived to Netherlands on 15 September 2023.
Your official carrier is PostNL and you should contact them about the details.
Our Refund Policy is very clear and if your order returns of course we will refund.
Note: We have been working on cigars&tobacco market since 2010 and you can not declare us as "Scammed me".
This is not acceptable for us.
Regards,
Sehr korrekt
Sehr korrekt , ich bestelle immer bei denen . Lieferung top alles läuft sehr gut .
20. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Donike,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
#HC957781068
#HC957781068
Everything is alright very nice thx 👍
18. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Mo,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
Bought five packs of Djarum Vanilla…
Bought five packs of Djarum Vanilla (new packaging).
I've been smoking clove cigarettes for a long time and these are possible counterfeits. If not counterfeit, just poor quality. The reviews all say they're very sweet, too sweet, 3 day shipping, etc.
They burn very fast (within 3 minutes, average for the mildest clove cigarette is around 10 minutes), there are no clove stains on the paper (these occur naturally). The packaging is thin and flimsy, but the letters are raised on the logos. There is a number stamped under each pack, but they're all the same.
The taste is harsh, too. Considering it only has 10mg tar (which is 5mg lower than Djarum MLD), this raises red flags. Doesn't have the usual mild numbing from the eugenol in the clove, doesn't smell like it should, the crackling sounds are minimal, no vanilla, and as I said, the inhale is harsh and strong. When they sold these here in the USA a long time ago, they were sweet, had a strong scent, tasted pleasant, and took a while to burn through.
Shipping was extremely slow. From order to received, it was 8/19/23 to 9/16/23, almost a month. Ordered 8/19, shipped 8/31, received 9/16. After waiting for a week, I emailed them and said they would be shipped at a specific date but it took them a few more days and an email to motivate them. Also suspicious is their website is registered to godaddy and hidden with domainsbyproxy. But the strangest part is there are identical clones at backwoodsonline, backwoodcigarsonline, hitcubans, cigarsofdubai, batumidutyfree, and probably a few more that I missed.
Just as bizarre is the countries involved: Their address is in Portugal, shipped from Turkey, but these cigarettes are not for the Turkish market (they have been use plain packaging with graphic warnings since 2019, but mine only have a text warning). This is a rabbit hole best avoided.
I would rate this site as very suspicious and to be avoided. For cigars, reddit has a trusted list and for cloves, there's a much better one that ships direct from indonesia.
Order was #HC1012499145
16. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Chris;
You are totally wrong.
"I've been smoking clove cigarettes for a long time and these are possible counterfeits. If not counterfeit, just poor quality.
They burn very fast (within 3 minutes, average for the mildest clove cigarette is around 10 minutes), there are no clove stains on the paper (these occur naturally). The packaging is thin and flimsy, but the letters are raised on the logos. There is a number stamped under each pack, but they're all the same."
These products are produced for Duty Free Store in Middle East countries by PT Djarum, LLC.
https://www.djarum.com/products-international/all-category/middle-east
So, all products are original and you are wrong.
You can ask your all questions to the manufacturer who is PT Djarum, LLC.
"Shipping was extremely slow. From order to received, it was 8/19/23 to 9/16/23, almost a month. Ordered 8/19, shipped 8/31, received 9/16. After waiting for a week, I emailed them and said they would be shipped at a specific date but it took them a few more days and an email to motivate them."
As we inform all our customers on the website that;
Shippings are being completed in 3-7 business days after you receive a confirmation e-mail for your payment.
Registered Mail: International Registered Mail with tracking. It takes around 10-40 days for delivery to destination country.***
***PLEASE NOTE THAT;
Shipping period begins on the day order is dispatched.
“Delivery to destination country” states for entry to destination COUNTRY not to the BUYER. Because we cannot have any information about delivery time for local postal service as well as customs procedures.
HitCigars.com cannot be responsible for long delays at customs. Please reach your customs office for delays caused by customs.
https://hitcigars.com/shipping-policy/
So, you are wrong.
"Their address is in Portugal, shipped from Turkey,
As we inform you and all our customers on the website;
We are procuring all products directly and only from Official Importer and directly shipped use drop shipping service. Our headquarters in Portugal BUT shipments are completed from Non-European countries.
https://hitcigars.com/shipping-policy/
Article 11: We supply all the products from Official Importers and use Drop Shipping service. Shipments are completed from Non-European countries.
https://hitcigars.com/terms-conditions/
We are procuring all products directly and only from Official Importer and directly shipped use drop shipping service. Shipments are completed from Non-European countries.
https://hitcigars.com/contact-us/
"but these cigarettes are not for the Turkish market (they have been use plain packaging with graphic warnings since 2019, but mine only have a text warning). This is a rabbit hole best avoided."
As we informed you above;
These products are produced for Duty Free Store in Middle East countries by PT Djarum, LLC.
You can see the Turkey in the list.
https://www.djarum.com/products-international/all-category/middle-east
So, you are wrong.
"I would rate this site as very suspicious and to be avoided. For cigars, reddit has a trusted list and for cloves, there's a much better one that ships direct from indonesia."
We are an official company and our site is online since 2010. So you are wrong.
Could you please delete your review because your words are not true.
Best Regards;
HRT4220365025
Once again i am delighted to have received my parcel well packed and delivered early. Thank you HIT.
Peter wright.
18. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Peter,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
ALLES ok
Seriös,Preise sind angemessen,empfehlenswert
13. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Kasimir,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
Perfekt
Sehr seriös Lieferung dauerte nur 2 Wochen auch alles ohne Probleme. Und sehr gute Kommunikation wenn man Fragen hat
9. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra HitCigars
Hello Carolin,
Thanks for your interest and enjoy your authentic smoke.
Best Regards,
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